reply to gopcs
Re: [netopia] Data Rate changes The DSL service went down hard the other night. Called AT&T Cust Serv. The girl Candice was very courteous and helpful.
The DSL light on the Netopia 3347W was off. Candice ran tests, then said she had to get a Network person, and please hold. About 15 minutes later the DSL light started blinking, then turned solid Green. The DSL was up, and sync's at 7020kbps. So the Network person could not find a problem - all tests were ok.
Candice said that it could be a bad modem, and offered to send me one for $100. I declined. I ordered a 2Wire 2701HG-B from Ebay. I have not installed it just yet.
I have been collecting DST stats from the Netopia modem. I have attempted to attach the file.
I still believe there is an intermittent problem with the DSL line. It shows Errored seconds and CRC errors. I don't know how many are considered "too high".
Any suggestions are appreciated.
Line stats "when you are connected" fluctuate a lot. 9 disconnects in three days is a problem unless that was you playing with the connection.
The good news is that start-up attempts equals loss of signal. What that means is that as long as there is a signal PPPoE session is stable. I have the opposite problem. Never lose signal but on occasion FairPoint (and previously Verizon) have trouble maintaining the PPPoE session.
See what happens with the new router but I'm betting there is a problem with the line.
What speed package do you have? Upload looks low for such a fast package, I would have expected sync speed around 864 kbps.
Thanks, Tom. I suspect a DSL Line problem also. Just have to wait for it to fail totally, I suppose. In the mean time, I'll try out the new 2Wire modem.
AT&T's FastAccess 6.0Mbps service has advertised upload speed of "up to 512kbps". Pretty sad, huh?!
reply to gopcs
You really would have been better off buying another 3347, rather than a 2Wire 2701HG-B; the 3347 is a far more solid and reliable unit.
Ok - thanks, I'll keep that in mind.
At AT&T, the Netopia is technically a "business class" modem/router, and may not be supported in a residential environment. So I got the 2Wire 2707HG-B since it is a "residential class" modem/router, and AT&T does support it.
Here is the latest DSL Stats:
ADSL Line State: Up
ADSL Startup Attempts: 10
ADSL Modulation: ANSI
Datapump Version: 3.47
SNR Margin: 19.23 13.00 dB
Line Attenuation: 40.37 20.50 dB
Output Power: 19.40 11.97 dB
Errored Seconds: 1700 1700
Loss of Signal: 9 9
Loss of Frame: 0 0
CRC Errors: 1952 8
Data Rate: 4832 512
said by gopcs:Yea that can be a problem. The 3347 will work, I use a 3346 (non-Wifi) version with FairPoint. As long as as your ISP is using standards based ADSL any ADSL2/ADSL2+ complainant modem will work. If you are buying used want to make sure it supports ADSL2/ADSL2+. This is the second generation ADSL spec. An ADSL only modem will work but there are some performance benefits if both modem and DSLAM support ADSL2.
At AT&T, the Netopia is technically a "business class" modem/router, and may not be supported in a residential environment.
The problem is getting tech support to talk to you if you are not using one of "their" approved modems/routers.
reply to gopcs
When I had trouble with my DSL connection, AT&T asked what modem I was using- I told them it was a 3347-02-1022. They then asked if this was a business connection and I said that it was residential. They never mentioned the modem again and went to work resolving the issue(s). So, based on my experience, the 3347 is completely supportable on a residential connection.
The irony is that AT&T sells both the 3347 and the 2701HG-B for the same price, but the customer gets far more for their money with the 3347.
that's good to know! thanks