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BigBlarg

join:2008-02-10
Longueuil, QC
kudos:1
Reviews:
·ELECTRONICBOX
reply to Dee Bee

Re: Outbound calls show number as 15142285030

Sorry but we've already been told that premium should fix the problem. So you two don't help us at all here.

I'm quite sure the number 1-514-228-5030 belongs to Videotron and I'm still waiting for an answer from may108 to confirm this and call Videotron to see if they can do something about it.

Also, I understand "Value" may have some problems from time to time, and I accept it. But when >75% of the calls to my cellphone don't work properly, it's because there is a real problem somewhere and it must be fixed.

said by Dee Bee:

You know companies have to make some money to stay in business. I'm sure you don't work for free...do you?

Thank you for that very helpfull post.

You know, if VoIP.ms couldn't get enough money with "Value", the wouldn't offer it or they would raise the price.

PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms

said by BigBlarg:

I'm quite sure the number 1-514-228-5030 belongs to Videotron and I'm still waiting for an answer from may108 to confirm this and call Videotron to see if they can do something about it.

That specific number belongs to MTS Allstream.

-------------------------------------

You guys seem to feel the Value service is worthless because of this one issue.

What you don't seem to grasp is that a lot of customers don't care about this specific issue, and are appreciative of the very cheap rates.


BigBlarg

join:2008-02-10
Longueuil, QC
kudos:1
Reviews:
·ELECTRONICBOX

2 edits

You know, I do appreciate VoIP.ms. I haven't said anything bad about them.

What I don't like is you and Dee Bee who says something along the lines of "shut up and be happy to pay less".

My feeling is that if it would have happened once or twice, OK, blame it on value routing. But it happened much more than that and it worked perfectly before. Something, somewhere, changed and is not working properly anymore. Maybe it's VoIP.ms who changed some stuff to keep the cost low, I don't know. If it's something along those line, then fine. I would understand why value is not what I want.

In other words, I want to know why I have to use premium now if it worked before on value?


AVonGauss
Premium
join:2007-11-01
Boynton Beach, FL
reply to BigBlarg

said by BigBlarg:

Also, I understand "Value" may have some problems from time to time, and I accept it. But when >75% of the calls to my cellphone don't work properly, it's because there is a real problem somewhere and it must be fixed.

That assumption is incorrect, your call while using the "value" provider is working exactly as promised. Just because it did work the way you would like for a while does not mean something is broke now and/or needs to be fixed. A different provider could be used to handle that route now or that provider may have changed around some equipment for what ever reason.

said by BigBlarg:

In other words, I want to know why I have to use premium now if it worked before on value?

Unless you're calling yourself a lot, what makes you think it was always "working" before? Not to pick on you, but your posts make it sound like you're wanting VOIP.ms to "fix" something. What that's really asking is for them to support a service level on the value routing that they clearly state is not supported.