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This is a sub-selection from [ALL] Ask a Shaw Rep

cassijon

join:2011-09-19
Richmond, BC
reply to ShawSean

Re: [ALL] Ask ShawSean

ShawSean,

im in the richmond area and the downed service we all experienced on monday, ive experienced 3 times in the last 3 weeks now. should i expect a credit on my bill?


ShawSean

join:2010-07-16
Vernon, BC
kudos:12
@cassijon - I apologize about the downtime, it's definitely not what we want to deliver. We're currently undergoing a full Digital Network Upgrade (DNU) in the Richmond area that will allow us to expand our offerings there including Broadband 250 Internet. Our teams are taking the utmost care in ensuring we don't have any downtime for our customers but unfortunately are unable to guarantee this will never happen. If you have any questions about your account, please email us at ecare.help[at]sjrb.ca.

Cheers.
--
Sean
Twitter - @Shaw_Sean

DanteX

join:2010-09-09
kudos:1
Sean are you able to elaborate as to what parts of Richmond are being worked on?


ShawSean

join:2010-07-16
Vernon, BC
kudos:12
Don't know what exact areas DanteX, sorry.
--
Sean
Twitter - @Shaw_Sean


mrock

@shawcable.net
Ok, so I recently upgraded to shaw 50, and my speetests are always fine(recent: 39ms, ~44, ~2.8), but I get huge lag spikes constantly when playing online games (both on PC and Xbox), I'm connected directly through the modem, so how can I fix this?

capdjq
Premium
join:2000-11-01
Vancouver
reply to cassijon
said by cassijon:

ShawSean,

im in the richmond area and the downed service we all experienced on monday, ive experienced 3 times in the last 3 weeks now. should i expect a credit on my bill?

I, too, live in Richmond. Haven't had a down time for ages. Guess depends where you live.


ShawSean

join:2010-07-16
Vernon, BC
kudos:12
reply to mrock
said by mrock :

Ok, so I recently upgraded to shaw 50, and my speetests are always fine(recent: 39ms, ~44, ~2.8), but I get huge lag spikes constantly when playing online games (both on PC and Xbox), I'm connected directly through the modem, so how can I fix this?

We'd have to run a few tests to see if the poor latency is in or outside the network first. Have you run a tracert when you get the bad spikes?
--
Sean
Twitter - @Shaw_Sean
This is a sub-selection from [ALL] Ask a Shaw Rep