 rcnmanJason NealisPremium,VIP
join:2003-05-02
Herndon, VA
kudos:11 | reply to rcnman
Re: [TiVo] DC RCN TiVO Q and Preview Launch Codes should be open for DC subs to sign up for a Q bundle. Let me if u run into issues.
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Jason Nealis,
Sr. Director, Video Product and Video Operations |
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| said by rcnman:Codes should be open for DC subs to sign up for a Q bundle. Let me if u run into issues.
No luck here  I explained the situation on the phone and was told that while they know the bundle is coming, they can't sign me up for it yet. |
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rcnmanJason NealisPremium,VIP
join:2003-05-02
Herndon, VA
kudos:11 | Working it.. do you want someone to call you? |
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| PM Sent. |
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rcnmanJason NealisPremium,VIP
join:2003-05-02
Herndon, VA
kudos:11 | If you get it... and your home tomorrow.. I'll make sure your the first RCN customer installed... and I may come out as well 
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Jason Nealis,
Sr. Director, Video Product and Video Operations |
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| said by rcnman:If you get it... and your home tomorrow.. I'll make sure your the first RCN customer installed... and I may come out as well
I'm all set for the install, but it won't be till Friday. Thanks for your help, I'm very excited to play around with it!!! |
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sydia21
join:2011-11-07
Washington, DC | reply to rcnman
I just called CS to add bundle and she told me I should call back next week as they don't have the codes and she keeps getting errors. I told her that it should be open but she said she couldn't do it.
Jason can you please assist.
Thanks. |
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rcnmanJason NealisPremium,VIP
join:2003-05-02
Herndon, VA
kudos:11 | Send me a PM with your info.. and I'll have someone call you.. |
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| reply to rcnman
I had everything set up on Friday and I'm loving the multi-room functionality, but I'm also experiencing some strange problems with these two boxes.
First of all, the Preview will not tune channel 603, while it comes in fine on the Q. It just says "searching for signal on this channel..."
And second, with my old TiVo Premiere, I was able to go into the channel line-up menu and uncheck all the duplicate SD channels and channels that I don't subscribe to. I did the same thing on the Preview and the Q, but random channels keep re-checked in the list. I've tried restarting the boxes and that only results in more channels being checked. This is particularly annoying, because if SD duplicates of HD channels are checked, then TiVo seems to default to recording suggestions on those channels instead of their HD counterparts. Is this a CableCard issue? |
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| ...and random channels continue to be added to my TiVo channel list, even though it hasn't even been in use. While being logged into the TCO Web interface, I can see that even more channels have shown up on the list since this morning. |
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rcnmanJason NealisPremium,VIP
join:2003-05-02
Herndon, VA
kudos:11 | said by machpost:...and random channels continue to be added to my TiVo channel list, even though it hasn't even been in use. While being logged into the TCO Web interface, I can see that even more channels have shown up on the list since this morning.
Can I have someone give you a call to discuss?
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Jason Nealis,
Sr. Director, Video Product and Video Operations |
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bozzy
join:2009-08-25
Simpsonville, SC | said by rcnman:said by machpost:...and random channels continue to be added to my TiVo channel list, even though it hasn't even been in use. While being logged into the TCO Web interface, I can see that even more channels have shown up on the list since this morning.
Can I have someone give you a call to discuss? This is a known issue with the retail version of the Q (Premiere Elite) as well so it is some type of software bug in 14.9. |
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1 edit | reply to rcnman
said by rcnman:said by machpost:...and random channels continue to be added to my TiVo channel list, even though it hasn't even been in use. While being logged into the TCO Web interface, I can see that even more channels have shown up on the list since this morning.
Can I have someone give you a call to discuss? Actually, the line-up seems to be remaining stable this evening, so I'll hold off for now unless it's messed up again tomorrow.
As for channel 603 not showing a signal on the Preview, I'm inclined to run Guided Setup again on that box, to see if it fixes things. A message comes up when I go to do this, instructing me not to proceed if the box was set up by a cable provider, unless instructed to do so. Can I safely perform the Guided Setup on my own without running into trouble? |
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| reply to bozzy
said by bozzy:This is a known issue with the retail version of the Q (Premiere Elite) as well so it is some type of software bug in 14.9.
After reading the thread on tivocommunity.com, it sounds like the "zombie channels" issue is pretty widespread, and that TiVo is well aware of it. |
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