Satellite > Other Satellite > Skyway USA current problem 11/15/11

reply to goshe

Re: Skyway USA current problem 11/15/11

Thanks guys for the replies and the information.

(866) 948-7105 is the sales #. I just called and got a "please hold, someone willl be with you shortly" message. I held for a while but hung up. Free equipment and install may be a good option. Not much other choice than Hughsnet.

Thanks JHutch for your reply. I tried calling them too but I was put on hold and after about 15 minutes of holding, was disconnected. Tried this several times and this is all I got. Someone posted that Skyway is trying to strack up deals for Hughsnet. How does this work? Are they combining companies? One more question, do you get the same plan as on the upgraded version you had formerly with Skywayusa while keeping the same price point? I had the Silver plan and would like to keep this if possible without paying through the roof for it.

I'm new here, but have been following this thread since last week when we lost our signal like everyone else. Our original installer gave us a heads-up about skyway not coming back and their feeble attempts at contacting all customers to let them know they would have the option of going with a special offer from Hughesnet. I didn't wait, but started the process of signing up myself. We have a scheduled appt for Tuesday with a local installer, but had to wait 3 days for the call to get it going. If anyone else here is from Missouri, instant message me and I'll give you all the info I have.
Best of luck to everyone who's in the same boat. IMO, it can only get better with a new ISP if you were used to dealing with Skyway for any length of time.

When you called Hughesnet did they offer you the no cost equipment and installation package?

The offer, we were told, is that we get free installation along with a $99 mail-in rebate that we can use to offset the Setup charge of $100. Any installer can offer that, as I understand it, since everything goes directly through Hughesnet ultimately. You can either take advantage of it by calling them direct or calling a local installer of your choice and getting the special through them. The monthly charges for the package we chose was $50 per month, plus there's the $10/month equipment lease.
Hope that helps.
If you hear of anything better, let us know here.
Thanks!

Have any Skyway users considered swithching to Starband or any other satellite providers besides Hughsnet?

reply to notb4coffee
Doesn't sound like you're getting any special consideration at all. Those are standard everyday terms for new Hughesnet lease agreements. That means you don't own the equipment, but pay an additional $10/mo lease charge on top of the regular monthly subscription charge.

Check the various satellite provider websites, you might do better simply writing off SkyWay as a bad investment, and dealing directly with a new provider. But among them stay away from the one-way providers. Despite the hype, two-way is almost always no more expensive (and far more convenient) than any one-way provider in the world.

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reply to notb4coffee
We rejoined with Skywayusa last june/11, we previously after 1 year of not being with them went back. The first year we had no problems,but this year the signal was intermittent never green, after numerous calls to tech he quit answering ours, then signal was lost, more calls to Skyway resulted in out landish waiting or disconnects then i reported to BBB, stopped my automatic payment, i'm not paying 50$ a month for dial up. Now i see they are in chapter 11 bankruptcy, we got a new modem which didn't' help, after sending our older one back to them at our cost and we signed up one year.
We live in Missouri there is no fitting internet in rural areas where we live and dial up on ancient phone lines is poor..Judging from the bad reports Hughes net is getting I'm not sure if I want it. What to do?

Well, there is also WildBlue Satellite Internet, they have their own forum and one on this site. Also if you can get a cell signal from either Verizon or Sprint, Millenicom has a couple nice packages and they also have a forum on this site. As to what internet I use, I'm still on a wanna-be 56k dialup internet connection.
Tony

Satellite internet has never been a highly satisfying experience. When you look at the reviews here, Starband has a 58% approval, WildBlue has 55%, and Hughes has 52%. They vary up and down, but almost always stay in the 50s.

Still, the future of satellite may be a bit better. WildBlue will have the ViaSat1 satellite in use shortly, and Hughes will have its Jupiter during 2012. Probably in anticipation of ViaSat1 Hughes has been increasing both allowed speeds and bandwidth caps. Note that I said "allowed speeds" meaning the possible speed during non-congested hours.
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