said by film11 :
They probably received it cropped. If you let them know, they'll correct it. (What movie was cropped?) This happened with CASINO ROYALE. The studio sent Showtime the cropped version and it premiered that way. But viewers e-mailed them and a month later, CASINO was in it's full widescreen glory...and has remained that way. Unlike HBO, MAX and STARZ, Showtime actually listens to their subscribers.