 1 edit | [Availability] 10 years later, still no DSL from AT&T available. I really don't know what to say other than I am very upset at AT&Ts disregard for the rural customer's requests and needs. It has been 10 years since I called AT&T for the first time asking about DSL availability. Yea, you read right. 10 YEARS! I was 15 years old when I first called them and now I am 25 and still getting the same message on their website that I have been getting every few months for 10 years now... "DSL is not yet available." I get the message crystal clear now AT&T. It is clear to me that the smaller neighborhoods on the map mean nothing to you despite the fact that most of us would sign up for your service on day 1 of service availability but I guess you don't want our money.
I could go on and on about how this is unfair but what good would it do? All I will say is a lot has happened in the last 10 years, but DSL expanded to my neighborhood is not something in that long time frame. I don't know if AT&T will ever expand their DSL or U-Verse to my neighborhood. If I had to guess, I will say they never will. I guess I will just have to move and honestly its a shame. |
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 Reviews:
·Bright House
·AT&T U-Verse
| Re: [Availability] 10 years later, still no DSL from AT&T availa Ok, so you're calling AT&T out for not expanding into your area. What about cable? Have you called them? Plan on calling them out too? Depending on where you live, the simple fact is you won't get the same services as someone who lives in busier areas. |
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 | said by weaseled386:Ok, so you're calling AT&T out for not expanding into your area. What about cable? Have you called them? Plan on calling them out too? Depending on where you live, the simple fact is you won't get the same services as someone who lives in busier areas. AT&T kept my hopes up for a long time. When I called to check, they always told me to keep checking back because it could be available in a week or month. They would always tell me that deployment of the service happens all the time in new areas both large and rural and that I should not think that it would never be here. Cable internet is not available either and I have expressed my feelings to them as well. My point is I just wanted to express how I feel on this because after 10 YEARS AT&T still does not offer DSL here... BUT they offer home phone and great cell coverage here. 10 years is a very long time. Think of how much has changed and expanded in the last 10 years. We live in an age of rapid growing technology. There is no reason why affordable broadband should not be available to everyone in America.
And please don't suggest I look into their mobile data plans. I have no interest in 5GB/month data caps and frightening fees for going over them. |
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 1 edit | The point of this thread was to help make AT&T aware of the massive time frame of no expanded services to my neighborhood and the countless other rural areas who have been waiting too. I honestly think it would benefit AT&T to expanded to more rural areas because despite the fact many people may not live there, they will get many new permanent customers. The investment in deployment would pay for itself in due time and bring AT&T in to more profit. That is my opinion.
I may have sounded a little too upset but I feel like businesses like AT&T just overlook places and people like me when it is us who are waiting with our fingers crossed. We want DSL and I hope one day AT&T will realize that and expand their service even more.
***Edit***
Also just so you know AT&T is the only business that offers services in my area that also just so happens to sell DSL service, but does not offer it to me through availability. To my knowledge and research, there is no other business that sells DSL service local to me so that is why I am upset with AT&T. They are a business who offers some, but not all of their services here. I feel that after 10 years they could have done something to make this happen.  |
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 Timmn join:2000-04-23 Tinley Park, IL | To quote the punch line from an old joke, "We're the phone company, we don't care, we don't have to." |
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 | reply to septcasey said by septcasey:The point of this thread was to help make AT&T aware of the massive time frame of no expanded services to my neighborhood and the countless other rural areas who have been waiting too. I honestly think it would benefit AT&T to expanded to more rural areas because despite the fact many people may not live there, they will get many new permanent customers. The investment in deployment would pay for itself in due time and bring AT&T in to more profit. That is my opinion. I also live in an ATT no-DSL zone. I recently spoke to an AT&T rep who told me frankly that AT&T would probably never provide DSL or u-verse to customers in my area.
Like you, I am very unhappy about this. But I really don't think AT&T is unaware of the benefits of expanding into rural areas. They have people whose job it is to figure these things out. They know what it costs to install a remote DSLAM and run fiber to it; I don't. They know how many potential customers could be reached with a new DSLAM; I don't. Based on experience, they probably have a good estimate how many potential customers would actually buy the service; I don't. They can crunch these numbers and see if it would be profitable; I can't.
While it really really really sucks not to have a decent broadband option, I really don't believe AT&T is just too stupid to realize how much money they could make from me and my neighbors. I think they do know, and they know it's not a good investment. I think the cable company in my region has figured that out too. It sucks, but that's life. |
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 Reviews:
·AT&T U-Verse
·Comcast
·DIRECTV
·Vonage
·AT&T Southeast
·VOIPo
| Why does profit need to figure into every decision? Why not provide DSL service to rural areas because it is the right thing to do?
I'm tired of the profit motive being the deciding factor in every business decision a company makes. Corporations declare all the time how much they do for the community...well, how 'bout this! |
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 | reply to simpsomatt you need too get every one in the neighborhood that wants it too call and get there names on the list
it will help as we did it and we did get dsl and now u verse but it takes many people too give the effort
then you will see how many are serious about it coming |
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 | reply to northalabama "Why not provide DSL service to rural areas because it is the right thing to do?"
Right thing for who to do? AT&T, the gubment, you?? If there's no money in it, it's not going to come. Go start your own company and offer DSL but first go read an economics book. |
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 Reviews:
·AT&T U-Verse
·Comcast
·DIRECTV
·Vonage
·AT&T Southeast
·VOIPo
| I'll pick up a reading trainer for you. I didn't say only provide to rural areas, I recommended it as a way to give back to the community, as they are always so quick to advertise to consumers and stockholders. And, no, I don't live in a rural market, my city of residence was Fast Access DSL's first test market, due to the aerospace industry. |
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 | reply to Fighterpilot said by Fighterpilot:"Why not provide DSL service to rural areas because it is the right thing to do?"
Right thing for who to do? AT&T, the gubment, you?? If there's no money in it, it's not going to come. Go start your own company and offer DSL but first go read an economics book. Broadband internet creates jobs and more opportunities. Think about it for a second. If a rural area also offered DSL service, do you think more people would be willing to move there? The cities are over-crowded in America. Space is running out and more people are literally being forced to move for all the wrong reasons. If services like DSL were available to more rural places then a lot more people would move there. When is the last time you were on the road or on vacation and looked out and saw all of these open lands with a few houses here and there? Its everywhere! But these places don't have access to DSL. That is a big reason why these places are so deserted. Everyone wants to live in the cities because the cities have it all. I just feel a business as large as AT&T could knock 2 birds with 1 stone and bring more people to rural lands to expand economical growth, more opportunity and help with the over-crowding crisis. Hmm, this is more like a flock of birds with 1 stone. |
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 Reviews:
·AT&T U-Verse
·Comcast
·DIRECTV
·Vonage
·AT&T Southeast
·VOIPo
| Agreed. As much as I despise government regulation, when the power grid was constructed, the only reason electric companies supplied power to rural areas was due to a government mandate.
I haven't seen many utility companies go out of business, but rest assured, they would have never built out the power grid to rural areas if the decision had been solely based on profitability.
If America is to remain competitive with the rest of the world, convenient access to competitive high speed internet is just as important as electricity. |
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 dingoPremium join:2009-02-08 kudos:1 Reviews:
·AT&T Midwest
| reply to septcasey If the company upgrades the facilities at their expense, what guarantee is there you and your neighbors won't switch to a reseller/unbundler leaving AT&T with the investment but little return? None, and that's why you'll not see it any time soon. Ain't gonna happen because there is no probable return on a substantial investment. Not unfair at all, the cost of the upgrades will be passed on to the rest of AT&T's customers if they get no return there. I am not interested in subsidizing anyone's facility upgrades. Many people switch Internet providers at the drop of a hat to save some $$$. Don't expect companies to be any more loyal than their customers are to them. --
If people realized what was really important, there would be a shortage of fishing poles. |
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 | said by dingo:If the company upgrades the facilities at their expense, what guarantee is there you and your neighbors won't switch to a reseller/unbundler leaving AT&T with the investment but little return? None, and that's why you'll not see it any time soon. Ain't gonna happen because there is no probable return on a substantial investment. Not unfair at all, the cost of the upgrades will be passed on to the rest of AT&T's customers if they get no return there. I am not interested in subsidizing anyone's facility upgrades. Many people switch Internet providers at the drop of a hat to save some $$$. Don't expect companies to be any more loyal than their customers are to them. Ok this is just conjured complication to a simple cause. The idea of growth and opportunity to the vacant areas of America is the first thing that should be considered. First things first in DSL in these areas is that it does not exist. So first, you have to get it there. If AT&T is worried someone will come along and take their customers then that is just nonsense. Any new DSL providers will know that everyone in the area is with AT&T, which is an extremely large and well known business. Thinking that a smaller entity can so easily come along and take customers to their service is pessimistic in this situation. |
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 Reviews:
·Bright House
·AT&T U-Verse
| reply to septcasey I mentioned to OP how the sites are generally picked in a message. For the most part it is Engineering & Marketing, but soooo many factors go into play. Among the top are: number of potential subscribers and ease of install.
POTENTIAL: If you take a CEV (underground vault), CEC (half under, half above ground) or hut you have the potential for 0 to >6,000 lines. The newest copper based cabinets a tad above 2,000, and the older cabs can max out at 96 lines. The smallest I've seen? A Fiber Reach OC1 with a little SLC5 that only handles 24.
SIGNAL: The oldest DSLAM's I've worked with are the Alcatel 1000 MiniRAM's (I think 8 dsl lines max), and shortly thereafter the Alcatel 1000 ASAM (48 dsl lines max). Each of these needed 2 to 4 DS1 lines for their backhaul connection. This means you'd need a SoNET multiplexer onsite, which means you'll need a fiber ring buried (or hung in OP's case) around the city/neighborhood. Those two systems are still live, but haven't been installed since ~2001. The newer systems use DS3's, with Uverse 1G fiber.
POWER: You need commercial power to feed all of this. In a city this isn't an issue at all, but out in the sticks it can be a major pain. Batteries are installed in all, but the most odd situations. A minimum of 8 hours is aimed for, but a multitude of variables can shrink that in half OR allow the site to live for day(s).
What I'm getting it is cost and ease per install. The investment to walk into an area, engineer a plan, lay XYZ feet of fiber, install a cabinet, pay to have commercial power ran to it and lay new copper to the customers is big. As with Uverse, xDSL is also distance limited. If you have houses spread apart by acres and acres, pastures, vast grasslands you've cut into the customer potential; and additional cabinets will need to be installed. Of course, that >doubles the cost of DSL penetration.
ANSWER: Wireless. Wireless will most-likely be the answer to getting broadband out in the boonies, and areas where laying fiber is nearly impossible. (Regardless if due to various regulations, city ordinances, obsticles, etc.) Yes, the cell towers need fiber too, but it serves dual roles: cell phone service and broadband. This makes the bean counters, who run all business', happy.
If nothing else, now you have an idea of some of the factors that come into play. Hope it helps a little to open up the bigger picture. |
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 dingoPremium join:2009-02-08 kudos:1 Reviews:
·AT&T Midwest
| reply to septcasey said by septcasey:said by dingo:If the company upgrades the facilities at their expense, what guarantee is there you and your neighbors won't switch to a reseller/unbundler leaving AT&T with the investment but little return? None, and that's why you'll not see it any time soon. Ain't gonna happen because there is no probable return on a substantial investment. Not unfair at all, the cost of the upgrades will be passed on to the rest of AT&T's customers if they get no return there. I am not interested in subsidizing anyone's facility upgrades. Many people switch Internet providers at the drop of a hat to save some $$$. Don't expect companies to be any more loyal than their customers are to them. Ok this is just conjured complication to a simple cause. The idea of growth and opportunity to the vacant areas of America is the first thing that should be considered. First things first in DSL in these areas is that it does not exist. So first, you have to get it there. If AT&T is worried someone will come along and take their customers then that is just nonsense. Any new DSL providers will know that everyone in the area is with AT&T, which is an extremely large and well known business. Thinking that a smaller entity can so easily come along and take customers to their service is pessimistic in this situation. I am sympathetic to your plight, but.....
It's not pessimistic, it's reality. It costs many thousands of dollars in plant and labor to upgrade facilities. Permits, contractors, engineers,techs, cable in some cases and equipment. Resellers/Unbundlers move in and under cut price (because they have zero $$ invested in the facility upgrade and lease the loop at a cut rate, but AT&T still has to maintain it) and folks switch. I am not being pessimistic-you are being naive. It happens. I see it every day-every day. Why not call some CLECS and see if they'll run some fiber out by you. Or you could pay to have the necessary upgrades done. No, you want the benifits of living in a rural area without the drawbacks. Don't compare thge power grid to DSL. One is a necessity, one is not. AT&T has hundreds of thousands of customers like you who can not get DSL. When the market warrants an upgrade, it will get done. Until then, there's always satellite. --
If people realized what was really important, there would be a shortage of fishing poles. |
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 Hayward K A R - 1 2 0 CPremium join:2000-07-13 Key West, FL kudos:1 2 edits | reply to northalabama said by northalabama: And, no, I don't live in a rural market, my city of residence was Fast Access DSL's first test market, due to the aerospace industry. Key West also had it (not first but) very early like 1999, likely it had nothing to do with the Navy or Coast Guard, but just the very high population density in small area.
In fact it was several years until the rest of the Keys did. Didn't hurt that cabled didn't get it done for several more years.
The is just the economics of expansion. Fist are the lowest cost highest return....slowly spreading out. But it will never get to places where install and maint costs will never be covered by potential subscribers.
To those who say they should do it out of the goodness of their hearts.... well I asked you, would you be happy doing your job with 25% of your time unpaid?? -- »haywardm.com (Hayward's Key West)
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 Reviews:
·AT&T U-Verse
·Comcast
·DIRECTV
·Vonage
·AT&T Southeast
·VOIPo
| There are parts of our city that still are not built out for DSL, and we have two good cable competitors that keep cable internet available as an option, but the prices are not as good as they could be.
I grew up in a small town, and know what it's like to do without. Satellite internet is another option, but it's so expensive monthly, even as the installation has become more competitive.
Reliable, fast, and reasonably priced internet should be available to all. septcasey raised many good points. |
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 PX EliezerPremium join:2008-08-09 Hutt River kudos:13 Reviews:
·callwithus
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·Optimum Voice
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·Gizmo5
| reply to septcasey You should contact the FCC as well.
Universal availability of broadband is a key interest of theirs.
Also, FCC have recently announced plans to subsidize this to a greater extent, using fees collected through the Universal Service Fund (USF) and specifically the Universal Service Program for High Cost Areas. |
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 | reply to northalabama said by northalabama:Reliable, fast, and reasonably priced internet should be available to all. Using whose definition of "Reliable, fast, and reasonably priced"? 
As PX Eliezer points out, the FCC is taking steps to improve the availability of broadband service that comes close to meeting a reasonable definition of those qualities. One thing that gets ignored is quantity. It seems likely that any broadband service that gets extended to currently unserved areas will be wireless. With LTE being rolled out in the near future, the service will probably be sufficient. But it seems likely that it will be subject to the same kind of caps as existing 3G plans, 5 or 10 GB/month. That's a little inconvenient. I guess if you consider the cost per GB compared to DSL/cable/fiber/whatever, it may not be reasonably priced. |
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