CXM_SplicerLooking at the bigger picturePremium
Blame? I don't know that I was trying to blame anyone really... only to point out the inefficiency of a middle-man reselling another provider's service and how it's the customer that gets caught in the middle. And, I can assure you, this is not a made up scenario (well except for the Verizon Sucks comment) it has happened to me more than once.
If I were to point fingers, I would say there is enough blame to go around:
1 - The regulators who came up with the silly idea that forcing wholesale would be good for competition.
2 - AT&T for automatically requesting Verizon dispatches on all of their 'no dialtone' troubles. And for not explaining to customers that they still have lines from Verizon.
3 - Verizon for having such crappy service that a customer would even think of going to AT&T.
4- Customer.... hmmm, sorry, I can't think of anything to blame on them.