ATT technical and customer support
If ATT's wireless support is anything like the ISP support I regularly experienced, I wouldn't touch it.
In my business serving customers, I had to deal with ATT support. I'd spend 30-40 minutes on hold waiting for someone, only to be cold transferred to another long hold or having the transfer disconnected.
If I were fortunate enough to get beyond the script reader to a real tech, I'd be promised a call back or site visit. the majority of the time, I would not get the call back, and several times the on site guys did not show up on the scheduled day, and I wasted yet more time waiting for ATT's version of Godot.
Since I was charging by the hour, I had to eat many hours of billable time because it would cause a customer sat issue for me if I billed all the time I wasted holding for some script reading tech in an overseas call center.
ATT was too expensive for me in terms of wasted time, lost revenue and unhappy customers.
Follow your dreams, except the one where you're naked in church.
Jodokast96Stupid people really piss me off.PremiumReviews:
·Verizon Online DSL
Oddly enough, as much as I dislike AT&T for so many other reasons, I can't complain about the service I've received. Only needed to call a small handful of times. Once to check about an outage (the only one since coming to them in the Cingular merger), once to get some third party slammer charges removed, and once to discuss and adjust the plan. Can't recall anything else.