US Cable Support > Bright House Networks > [Internet] UBEE Modem Provides Inconsistent Wireless!

[Internet] UBEE Modem Provides Inconsistent Wireless!

Hi lets first take a look and make sure everything is working correctly. PM me your modem MAC address and IP address please and I'll take a quick look and respond back.

reply to mvp1959
Okay your levels are great...no packet loss and all is well based on what I can see. Now we have two ways we can do this. I can go ahead and schedule a tech to come out and check for issues I can't see OR if you respond back in the next 10 min or so I can go ahead and get your modem bridged right now and you can use the 610 which is a gigabit router and should work just fine...

I'm sidestepping some of the troubleshooting because I know your VOIP isnt wireless so it appears you are having problems on both sides.

I guess I would like to bridge this UBEE and see if the problems resolve at this point we have pretty distinct bandwidth interruptions and I would like to see if the router is the difference. I can get 40/5 with a direct wired connection and it drops to 5/2 within 40 feet. I have not had a decent connection with VOIP since this was installed.

reply to mvp1959
Okay...it will be done in less than 5 min...go ahead and connect your router...

How should I connect to the UBEE to make this work?

reply to mvp1959
Simple...

Connect from port 1 of Ubee to WAN IN port on router....

reply to mvp1959
Then power cycle MODEM follow that with router....

I have a BH tech on the phone he says the modem is showing error I still have no connection

reply to mvp1959
hold on...lemme look

reply to mvp1959
It's not in error and I am still showing your computer connected to the modem. Please disconnect all devices EXCEPT the router, plug your pc into the router and then reboot the modem by simply power cycling it.

reply to mvp1959
Also make sure the cable is tightly secured to the back of the modem. Your levels have suddenly dropped off a bit and I suspect a lose cable.

The cables are all tight and my pc is plugged into the router. I jusy cycled the modem

reply to mvp1959
Alright your levels are back to normal..

reply to mvp1959
Okay let me try this again....

From port 1 of the ubee connect a cable to the WAN IN port of the router. This is the port all by itself and not in the group of 4 parts side by side. Then connect your comuter to any of the 4 ports on the back of the router...it will take a few seconds and all should be fine.

This is how I have it right now WAN on router the router says "internet" and my pc is plugged into lan port 1 on the router

reply to mvp1959
Okay so its working. Go into the router and check what your WAN IP address shows. If it's a 192 then the Ubee is not bridged...anything else and you are golden.

reply to mvp1959
I'm not showing the router connected to the modem to be honest with you. If you are currently plugged into port 1 of the ubee change that to port 4 and lets see if your router finally pulls an IP.

reply to mvp1959
Alright... something isn't working right... at this point lets get you back up and running. There is a hard reset button on the back of the Ubee. Push and hold that button for no less than 30 seconds. Release....remove the router, plug your computer back into the Ubee...at this point you will have internet again. Tomorrow contact our local office and ask for the PDS group and they will step you through it again. I will followup with you tomorrow evening as I will be out of the office until then. This is normally a very quick and easy procedure...sorry I couldn't make it happen for you tonight.
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Einstein~

reply to mvp1959
Woot you got it!!