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rjesse

join:2012-01-28

[AB] Shaw internet issues

For the past 5 hours I keep loosing internet. It is upstream from my router as I have 2 IPs, when I'm connected with the one everything is fine (68.146.6.x) however through the other IP I'm get major packet loss and at time I can't even do name resolution ( 70.72.78.x).

I've called Shaw and the techs on the phone just don't get it, they keep insisting it is my home network and they want me to power cycle/disconnect everything. I even sent them traceroutes showing where it breaks upstream from the one IP.

Is there anyone else having issues? From what I can tell it is breaking down somewhere in Vancouver as most of the traffic from the 70.72 network peers via Vancouver off of the Shaw network.

kevinds

join:2003-05-01
Calgary, AB

I get zero loss pinging 70.72.76.1 (should be the gateway for 70.72.78.x) From Calgary.

Does your same router do both IP addresses?

If you restart your modem and try and pull a 3rd IP, hopefully on 70.72.76.x do you get the same issues? - Might have to change your MAC address a couple times to do this.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.


rjesse

join:2012-01-28

What IP were you pinging from? Pinging from one Shaw IP to another was not a problem, the problem occurred when you went further into the shaw network and out to it's peers on the West Coast.

I did not try to pull a new IP on the second router, as by that time I was off to bed.

All seems better today so far, my lastest speeds

Ping
20 ms

Download Speed
42.93 Mbps

Upload Speed
2.14 Mbps


kevinds

join:2003-05-01
Calgary, AB

I have a server in Virgina and Dallas I was using, as well as my Shaw connections in Calgary and one I manage in Winnipeg.

Nothing on the west coast anymore.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.


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