| reply to CoreM
Re: [DSL] Blindsided by Teksavvy! $8 modem rental fee! I don't like is how people judge a situation even without any or all of the information. In response to:
1) you don't need to buy the service if you don't want to. I don't know why they included a modem rental fee but it is what it is. Go to any other provider for 25/7 and its more expensive, but hey they don't charge you a modem rental fee so its all good right?
2)lets be honest, the whole thing was rushed, ithey don't have enough data or info for their prices. The customer service reps are at the bottom of the chain, they know only basic stuff so its reasonable that they don't know what the higher ups are thinking
How can they increase the price of a service that wasn't even charged yet? It was only on paper and nothing finalized, not one person was able to apply for it before february 2nd. Prices are always subject to change thats how things work, maybe they figured they'd take a hit if the price was $52? Maybe they want to make a profit. Again no one has the info. Especially when the CRTC decision barely gave anyone enough time to figure things out.
Also, teksavvy is a company, they're in it to make a profit not to help anyone out or be their best friend. I want teksavvy to be a decent competitor in the market, a good 3rd option against bell and Rogers, and the reason im with them in the end is for my own benefit. So I can get near unlimited bandwidth and down the road, hopefully a drop in internet prices overall. This is probably the reason the rest of you are with teksavvy as well... |
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| Blaznazn224 Um 25/7 has been around for Months... TOns of folks had said service before Feb 2cnd. So please get your facts Straight before u speak.
And El quintron nexicoms 25/7 offering is Indeed Dependant on bell its a bell Wholesale offering , I asked pstewart, its available, especially i would think this further to be true as 25/7 requires a 800m or less loop length to work, I don;t imagine Nexicom has remotes of there own as they are Only Colocated in the C/o in lindsay/peterpatch..
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Every time Someone leaves Sympatico an Angel gets its wings.
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 GuspazGuspazPremium,MVM
join:2001-11-05
Montreal, QC
kudos:20 | reply to blaznazn224
said by blaznazn224:How can they increase the price of a service that wasn't even charged yet? It was only on paper and nothing finalized, not one person was able to apply for it before february 2nd. Prices are always subject to change thats how things work, maybe they figured they'd take a hit if the price was $52? Maybe they want to make a profit. Again no one has the info. Especially when the CRTC decision barely gave anyone enough time to figure things out. My 25/7 service(s) with TekSavvy were activated in early August 2011. It was a public service at the time.
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| reply to blaznazn224
said by blaznazn224:I don't like is how people judge a situation even without any or all of the information. In response to:
1) you don't need to buy the service if you don't want to. I don't know why they included a modem rental fee but it is what it is. Go to any other provider for 25/7 and its more expensive, but hey they don't charge you a modem rental fee so its all good right?
2)lets be honest, the whole thing was rushed, ithey don't have enough data or info for their prices. The customer service reps are at the bottom of the chain, they know only basic stuff so its reasonable that they don't know what the higher ups are thinking
Hey - I think what you're missing here is that TS is not charging the fee to people who signed up PRIOR to Feb 2. As well many customers who are complaining (myself included) called to order the service PRIOR to Feb 2 and were told to wait until after February. We were not told that by doing so the service would cost us an extra 8 dollars.
We are also upset that AFTER the fact TS has been 100% silent on this. They have not addressed this which is very unlike them and they have basically ignored this thread (and the others) and the issue.
We are upset because TS is BETTER than this. This is why we use them. This company provides a good service, at a good price. The 8 dollars is not going to hurt me, I spend more than that at McDonalds if I super size (you shouldn't do that because its SUPER fatty) We are upset at the principle that TS slid in a hidden fee in a sly way and then didn't own up to it, admit it, apologize for it or in any way address it other than to say - that's the price.
The anger stems from the fact that people feel mislead. I have been a HUGE fan of TS and have referred many people but I feel betrayed by this. And as a result I haven't ordered any price increase at all and am looking for an alternative company to do business with.
And that honestly hurts me.... I loved this company and to see it fall like this is very disheartening. |
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| Except they are now charging the fee to everyone. I signed up before Feb 2nd and my latest invoice shows the fee and accounting verified that the fee is applicable to all 25/7 services regardless of signup date. |
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| said by Phibian:Except they are now charging the fee to everyone. I signed up before Feb 2nd and my latest invoice shows the fee and accounting verified that the fee is applicable to all 25/7 services regardless of signup date.
Uh huh... wait... what?!
Are you telling me that after all of this... after all of the frustration and anger - and all they needed to do was say "Just to clarify the modem rental applies to all people regardless of sign up date"and they DIDN'T say it!?!
Teksavvy - Pull your heads out of your assess and start answering questions honestly and fully again.
(I spoke to two separate people there and did not get given this information)
So I guess we're back to them sucking on communication but not being sneaky liars.... I suppose that's a step up. |
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| Yeah that's about it. The communication on this was terrible. Even within TSI they didn't seem to have much of a clue about it. I spent a lot of time on hold while they got answers. |
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 El QuintronResident Mouth BreatherPremium
join:2008-04-28
Etobicoke, ON
kudos:2
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| reply to morisato
said by morisato:And El quintron nexicoms 25/7 offering is Indeed Dependant on bell its a bell Wholesale offering , I asked pstewart, its available, especially i would think this further to be true as 25/7 requires a 800m or less loop length to work, I don;t imagine Nexicom has remotes of there own as they are Only Colocated in the C/o in lindsay/peterpatch..
Hmm... I don't think that's the whole story, although I'll take your word for Nexicom's 25/7 service being a wholesale offering, I'm pretty sure they're not a Co-Located ISP, my understanding is that Nexicom *is* the phone company in Peterborough.
Obviously someone can correct me if I'm wrong.
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GuspazGuspazPremium,MVM
join:2001-11-05
Montreal, QC
kudos:20 | They're an ILEC where they have their own network, and a CLEC outside that area. Outside their territory they'd use Bell's FTTN-GAS service.
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Bhruic
join:2002-11-27
Toronto, ON
kudos:2 Reviews:
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| reply to malocite
said by malocite:So I guess we're back to them sucking on communication but not being sneaky liars.... I suppose that's a step up.
Not being?? After they repeatedly total multiple people that no, the modem rental fee would only apply to new signups? After they put out a FAQ that specifically said that the modem rental fee would only apply to new signups? |
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El QuintronResident Mouth BreatherPremium
join:2008-04-28
Etobicoke, ON
kudos:2 Reviews:
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| reply to Guspaz
said by Guspaz:They're an ILEC where they have their own network, and a CLEC outside that area. Outside their territory they'd use Bell's FTTN-GAS service.
Does the CO Nexicom uses to provide service belong to Bell or Nexicom?
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I'm watching District 9 again, and I've come to realize something: Wikus's got it all wrong. If I were morphing into a 9 foot tall hyper-dextrous alien that can shoot lightning bolts and get high off cat food why would I ever want to become human again? |
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 JCohenPremium
join:2010-10-19
Nepean, ON
kudos:3
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| said by El Quintron:said by Guspaz:They're an ILEC where they have their own network, and a CLEC outside that area. Outside their territory they'd use Bell's FTTN-GAS service.
Does the CO Nexicom uses to provide service belong to Bell or Nexicom? Most likely Bell, they probably co-locate a DSLAM. |
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pallo
join:2011-12-01
canada | said by JCohen:said by El Quintron:Does the CO Nexicom uses to provide service belong to Bell or Nexicom?
Most likely Bell, they probably co-locate a DSLAM. If they really are an ILEC then I'd expect them to be like any other incumbent and own their CO, not just colocate. |
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El QuintronResident Mouth BreatherPremium
join:2008-04-28
Etobicoke, ON
kudos:2 Reviews:
·TekSavvy DSL
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| said by pallo:If they really are an ILEC then I'd expect them to be like any other incumbent and own their CO, not just colocate.
That was my expectation as well... I was under the impression they were similar to AMTelecom pre-Eastlink buyout.
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I'm watching District 9 again, and I've come to realize something: Wikus's got it all wrong. If I were morphing into a 9 foot tall hyper-dextrous alien that can shoot lightning bolts and get high off cat food why would I ever want to become human again? |
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 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | reply to malocite
The 8$ modem fee will apply to new & existing customers. This has been recently reviewed and why the FAQ was removed from the site as we are trying to make sure everything is clear. Naturally questions will show up even after the FAQ is released.
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TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) |
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JCohenPremium
join:2010-10-19
Nepean, ON
kudos:3 Reviews:
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| said by TSI Martin:The 8$ modem fee will apply to new & existing customers.
Can you shed some light on why there is a modem rental fee when there is no mention of it in the tariffs as well as why it wasn't mentioned before February 2, 2012. |
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TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | I believe the Charge was implemented in the Contract Bell provides to Wholesalers. This I don't have the details. I don't think I can even get the details for this contract either.
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TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) |
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 andybPremium
join:2003-05-29
SW Ontario
kudos:1 | There "should" be an approved modem in the near future if bell gets off its ass and runs the tests a bit faster on the one sent in |
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| Could you elaborate on this please? |
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andybPremium
join:2003-05-29
SW Ontario
kudos:1 Reviews:
·TekSavvy DSL
| An isp has sent in a modem for testing.If it gets passed then a modem will be available that doesnt have anything to do with bell.How wide spread use of the modem will become I dunno.Depends on if consumers can buy them themselves or Isp's rent sell etc |
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