| OOL signal leakage? Got a note on my door saying that I have a signal leak inside my house. I just bought my house last summer and had a new coax line professionally installed from the outdoor network box through my garage wall, through some studs, and into a coax connecter via a wall plate. From the wall plate another short coax goes into my wall mounted modem and from the modem into my switch which feeds my entire network. Once I did all that neat work I insulated the garage wall and drywalled it. What could they possibly want to do to my configuration? Why did they not test for leaks before they left my house? I am not going to open up my garage wall. |
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 MxxCon
join:1999-11-19
Brooklyn, NY | do you have any open, unused coax jacks or splitters with more than necessary ports?
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 TradewindUltraPremium
join:2005-11-08
Marlboro, NJ | reply to coeng
Did you ever think to call CV to get to the bottom of this? 
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Trying is the first step towards failure. |
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| reply to coeng
It could be from open, unused jack as MxxCon stated, or it could be a faulty device in your system. Do you have a house amplifier? Those are usually the culprit, especially ones that are not provided by Cablevision. You could even have some mice or squirrels that chewed through a line somewhere.
You should never, ever bury connections inside walls where you can't get to them. The unfortunate thing for you is that if it is determined that you are causing signal leakage into the area it has to be fixed. There's FCC regulations on leakage which is why CV was checking the area. Again, it could be something extremely simple, and hopefully it is. |
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| reply to coeng
I have absolutely nothing else connected except the coax from the network box through my garage wall, thru two studs, up 2 feet and into a wall plate. From the wall plate I have a short coax that runs about a foot to my modem.
Could other devices be interfering? To the left of my wall mounted modem is my wall mounted router. Above the router is a wall mounted switch with six of eight LAN ports in use. Above the modem is the wall mounted power inserter for the SWM switch for my DirecTV network.
My entire setup is separated from a new 200A electrical panel by about two feet (at least two studs away). The panel was installed before my cable service was hooked up. Shouldn't any leaks have been diagnosed at the time of installation?
Is there any way I can troubleshoot this myself in advance of my appt new week with CV? |
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| reply to coeng
Two typos from previous post:
1) before my INTERNET service was hooked up.
2) Is there any way I can troubleshoot this myself in advance of my appt NEXT week with CV? |
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 quetwoThat VoIP GuyPremium
join:2004-09-04
East Lansing, MI | said by coeng :2) Is there any way I can troubleshoot this myself in advance of my appt NEXT week with CV?
Leak tests are required by the FCC on a periodic basis (general reporting is required once a year). They may have caught your house during their fly-over.
What can you do ahead of time? Check all the connections to make sure they are tight. If you have any outlets connected (used or not), make sure they are STO, or self-terminating outlets. If you have any splitters, pads, taps, etc. make sure that any ports on those have terminators.
I doubt they would be sensing any of your DTV equipment. The cable provider would put a beacon somewhere in their CATV system (often in the FAA band), and have special equipment used to sense that beacon. If they 'hear' it from a reasonable distance, that means there is a leak.
When your provider (or their contractor) shows up to your house, they will have what looks like a ghost-busters sensor. They will probably do a quick walk-through the property to find where the signal is the loudest, and then they will start to disconnect equipment in attempt to find out what exactly is causing the leak.
If they are unable to identify the leak, or you don't let them onto the property, they will most likely disconnect the entire house from the cable system, as required by law. |
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MxxCon
join:1999-11-19
Brooklyn, NY | and if/when CV detect that leak on customer's premises, will they penalize customer?
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| reply to quetwo
said by quetwo 
If you have any outlets connected (used or not), make sure they are STO, or self-terminating outlets. If you have any splitters, pads, taps, etc. make sure that any ports on those have terminators. [/BQUOTE :Sorry, you lost me...which types outlets would you be referring to?
I have no splitters or anything. Just a direct line to my wall plate that has a single set of terminal connectors on both sides of the wall plate. The source line connects to the terminal on the back of the plate and the short 12 inch coax (which comes from the modem) connects to the front terminal of the plate. Think of it as a coax coupler joining two coax wires (no more than 6 feet in TOTAL length) with a wall plate between . That is all. Plain and simple. That's why this is a mystery to me. |
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| said by quetwo
If you have any outlets connected (used or not), make sure they are STO, or self-terminating outlets. If you have any splitters, pads, taps, etc. make sure that any ports on those have terminators.
I have no splitters or anything. Just a direct line to my wall plate that has a single set of terminal connectors on both sides of the wall plate. The source line connects to the terminal on the back of the plate and the short 12 inch coax (which comes from the modem) connects to the front terminal of the plate. Think of it as a coax coupler joining two coax wires (no more than 6 feet in TOTAL length) with a wall plate between . That is all. Plain and simple. That's why this is a mystery to me. |
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| reply to coeng
could it be my modem by any chance? the fact that I pay extra for the OOL boost?
I checked all my connectors and none are loose. The only piece of equipment that I am using that was not provided by the OOL installer is the wall plate and snap in terminal connector. |
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| Cablevision supplied the coax and the modem? |
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| reply to coeng
said by coeng :The only piece of equipment that I am using that was not provided by the OOL installer is the wall plate and snap in terminal connector.
It's probably the problem. It doesn't take much for signal leakage. Push-fit connectors, gold color female-to-female connectors (the kind you can have on a wall plate) can cause leakage. To be sure you don't cause signal leakage, you must use SCTE approved splitter and connectors.
»www.scte.org/documents/pdf/stand···2006.pdf
»www.scte.org/documents/pdf/stand···2008.pdf |
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| reply to MxxCon
said by MxxCon:and if/when CV detect that leak on customer's premises, will they penalize customer?
Normally, if a cable co detect signal leakage on a customer's premise, they will install a signal attenuator at the pole to attenuate the cable signal. If you have a weak signal, you have no or very weak leakage... They will remove the attenuator when they will be able to fix the problem inside the home.
They don't want to penalize customers, they just want the signal leakage to be fixed!
»www.fcc.gov/guides/cable-signal-leakage |
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| reply to aannoonn
said by aannoonn :Cablevision supplied the coax and the modem?
Yes. |
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| reply to news
said by news :said by coeng :The only piece of equipment that I am using that was not provided by the OOL installer is the wall plate and snap in terminal connector.
It's probably the problem. It doesn't take much for signal leakage. Push-fit connectors, gold color female-to-female connectors (the kind you can have on a wall plate) can cause leakage. To be sure you don't cause signal leakage, you must use SCTE approved splitter and connectors. » www.scte.org/documents/pdf/stand···2006.pdf» www.scte.org/documents/pdf/stand···2008.pdf I hope its that simple. Do you think they will replace those connectors free of charge with the approved ones? |
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quetwoThat VoIP GuyPremium
join:2004-09-04
East Lansing, MI | reply to MxxCon
said by MxxCon:and if/when CV detect that leak on customer's premises, will they penalize customer?
It depends on who is rectifying the issue, but generally there will be no penalty or charge. |
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| reply to coeng
a few more Qs:
1) Probably a silly question, but if it turns out I did have a leak (and have had it for about 6 months) is this a health safety concern? It was in my garage, close to the garage door...the closest place to being outside without being outside.
2) How specifically does a leak affect anyone outside my home?
3) Is fixing this leak going to make my download speeds even faster, even though I never really considered the speed I was getting to be an issue? |
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quetwoThat VoIP GuyPremium
join:2004-09-04
East Lansing, MI | reply to coeng
said by coeng :Sorry, you lost me...which types outlets would you be referring to?
I have no splitters or anything. Just a direct line to my wall plate that has a single set of terminal connectors on both sides of the wall plate. The source line connects to the terminal on the back of the plate and the short 12 inch coax (which comes from the modem) connects to the front terminal of the plate. Think of it as a coax coupler joining two coax wires (no more than 6 feet in TOTAL length) with a wall plate between . That is all. Plain and simple. That's why this is a mystery to me.
Then in that case, it might be that the signal is coming in too 'hot' and leaking out of your modem -- or the modem is faulty (it wouldn't be the first time I've seen something like that).
In all the compliance checking I've had to actually fix -- 70% of the issues were due to garbage wire (RG-15 like cable with cheap connectors), 20% due to TVs having bad tuners that leaked RF, and 10% with broken connectors / wall plates. Everything else was pretty much people having a cable plugged into an outlet going nowhere. Mind you, I do mostly work in MDUs, so the RF problems are multiplied a bit more than a normal home, but it's the same game just about everywhere. |
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| reply to coeng
You do not use tv from cablevision? |
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