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pules
join:2001-01-10
Los Angeles, CA
 ·Comcast Formerly ..
 ·Verizon BroadbandA..
 ·ViaTalk
| tis true I cancelled my service with ATT some 8 months ago, but no one ever showed up to pick up the equipment. I had both Internet and digital cable TV with ATT. About a month ago I got a bill for $1,600. I was like what the? I called them up and the customer care person told me that all of the charges were for the equipment. I was so shocked. I too had the shark fin modem. I guess that’s ATT for you!!
To solve the problem, just return the damn thing even though it’s their job to come pick up their stuff to avoid these charges. | |
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Amun9
Cash, It's As Good As Money
join:2001-06-10
Morgan City, LA
|  Re: tis true
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Jimbo70
join:2001-10-24
Bristol, CT
| Hmm, when I cancelled my digital cable and later my cable modem, I had to return the equipment to the local center. When I was in college and brought home the cable box at the end of the semester (I finished finals before the cable company come on campus to pick up the cable boxes) I was charged for the box and had to drive up to return it.
The idea here is that if AT&T (or any cable/broadband provider) makes it a pain in the arse to cancel service, you are less likely to go through the trouble to do so. If it was a matter of calling to cancel the service then leaving the equipment on the front step for the cable guy to come retrieve, they probably would've lost more customers when the added that annoying TV Guide thing at the bottom of your screen when you change channels. | |
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