| reply to leibold
Re: Unreliable speed I am always testing from a wired computer. I did not mention that fact because I had said that a sonic.net tech had verified the issue with a laptop at the MPOE so that in itself eliminates wired or wireless from the equation. I understand what you are saying about looking at the modem statistics before and after a speedtest but the errors are very low and I remember looking at that before. I may look at it again though just for the hell of it. Also I want to be clear the issue is still present when the modem is directly connected to the computer (No router in between). Bottom line is there is something wrong and I don't understand why we can't get to the bottom of it... My previous message doesn't even fully describe what I have gone through to troubleshoot this issue. |
|
 leiboldPremium,MVM
join:2002-07-09
Sunnyvale, CA
kudos:6
 ·SONIC.NET
| said by Zeonis: I understand what you are saying about looking at the modem statistics before and after a speedtest but the errors are very low and I remember looking at that before. Based on your earlier comment it seems like it may not be your DSL line that is causing the performance problem.
Was the loaner DSL modem the same model that you used ? If so, perhaps try a different brand to eliminate the possibility that it is a common issue with that particular modem.
You also say the problem was reproduced with your own computer, your brothers computer and a laptop that Sonic brought to test at the NID ? That does make it unlikely that it would be the computers that are limiting the speed. What did Sonic say to explain the low performance when they were testing the line with their own laptop ?
Based on reading the comments here in the Sonic forum for years, slow downs because of congestion are very rare and typically quickly remedied by Sonic.
--
Got some spare cpu cycles ? Join Team Helix or Team Starfire! |
|
| Yes the loaner modem is the exact same brand and model (ZTE 831II)... however the Sonic.net tech used a different brand modem when doing a speedtest at the NID. Also when they saw the low performance that is when they put in a request for a port change. So they thought and I thought that would solve the problem but it didn't and because it didn't solve the problem they now again think it is a problem on my end. That is why I am going to try to raise hell on Tuesday... |
|
| Well I did not raise hell today cause the speeds seem to be better based on my speed tests so I am going to give it some time and monitor it... maybe Dane did something and did not say? |
|
| Just wanted to post an update... last night the unreliable speeds returned and so I called tech support. I asked to speak to a manager but apparently they have to have a manager call you which kind of stinks but hopefully I will hear from one soon. |
|
| Okay so final update... after requesting to speak to a manager a dsl specialist called me and took it over so I was just dealing with him. After working with him to resolve this issue they finally replaced the DSLAM card but that did not resolve the issue. Finally it came down to they were saying there is a problem with the copper line. I requested them to run speedtests at the CO but the person I was dealing with said the NOC (Network Operations) department said it was not technically viable to do testing at the CO. So they basically said they have run out of options and there is nothing more they can do. So I am stuck with the unreliable speeds which run at .75-2 Mbps at its worst. *sigh* I would change ISPs but sonic.net is an incredible value and I hate AT&T and Comcast. Plus I don't want caps... |
|
 bobrkYou kids get offa my lawnPremium
join:2000-02-02
San Jose, CA | Surprised they didn't roll an AT&T truck. When I had issues, that's what fixed it. |
|
| They did several AT&T truck rolls... AT&T says there is nothing wrong with the line. |
|
1 edit | So looks like I will be getting DSL Extreme for internet. The speeds were so horrible last night and tonight that I could not even watch Netflix without extremely long loading pauses and then if you wanted to go back a little bit in a scene another extreme long loading interval and the loading bar stopping too cause the speeds are so bad. It is really pathetic... I think I will keep sonic.net for the phone for now though. DSL Extreme is the only one that offers internet at a reasonable price being that this is a U-verse neighborhood. I know you are reading this Dane. I feel your network operations people dropped the ball on this and it is really sad that the internet service you are providing me is not reliable enough and I have to go elsewhere even though I am already paying for internet through you.
Edit: Okay so after reading all the bad reviews about DSL Extreme maybe not (Also I hate contracts) but I certainly am looking to get internet elsewhere. |
|
bobrkYou kids get offa my lawnPremium
join:2000-02-02
San Jose, CA | Surprised. Usually Sonic will get a problem like this fixed. Are you in contact with them, either by phone or email? Or did they tell you that they couldn't do anything for you? |
|
| I was in contact with them by phone and e-mail. As I said previously in a prior post I was dealing with a dsl specialist... and yes they told me that they had run out of options and they couldn't do anything for me. |
|
 DaneJasperSonic.NetPremium,VIP
join:2001-08-20
Santa Rosa, CA
kudos:9 | said by Zeonis:I was in contact with them by phone and e-mail. As I said previously in a prior post I was dealing with a dsl specialist... and yes they told me that they had run out of options and they couldn't do anything for me.
Odd. What's your username here? |
|
| Same username... I received a message yesterday from the DSL specialist I was dealing with and he was wanting to send another tech out because he said he did research in to what AT&T is required to provide. Well I had already made the decision to switch to AT&T Legacy DSL because the horrible speeds have become too much for me. |
|
| Well after about a month of using internet through AT&T guess what? No speed problems... I never believed it was the copper line like Sonic.net network operations (NOC) was trying to say it was. Go to hell NOC! I spent months trying to get them to fix it to no avail. Boy am I glad I am done with them... especially with this mandatory equipment rental. I want to own my equipment thank you... I refuse to pay to rent it. |
|
DaneJasperSonic.NetPremium,VIP
join:2001-08-20
Santa Rosa, CA
kudos:9 | said by Zeonis:Well after about a month of using internet through AT&T guess what? No speed problems... I never believed it was the copper line like Sonic.net network operations (NOC) was trying to say it was. Go to hell NOC! I spent months trying to get them to fix it to no avail. Boy am I glad I am done with them... especially with this mandatory equipment rental. I want to own my equipment thank you... I refuse to pay to rent it.
Can you give us some details here? Were you on Sonic.net's AT&T DSL service, or Fusion?
Did you switch to AT&T's U-verse service, or DSL?
-Dane |
|
bobrkYou kids get offa my lawnPremium
join:2000-02-02
San Jose, CA | This is interesting to me, because in my neighborhood, I can only get 6Mbps AT&T DSL from Sonic because I'm behind an RT.
A Uverse guy came by one day and told me I could get 18MBps from them. How can that be? |
|
DaneJasperSonic.NetPremium,VIP
join:2001-08-20
Santa Rosa, CA
kudos:9 | said by bobrk:This is interesting to me, because in my neighborhood, I can only get 6Mbps AT&T DSL from Sonic because I'm behind an RT.
A Uverse guy came by one day and told me I could get 18MBps from them. How can that be?
This can be the case in areas where they wholesale to us their older RT and CO served ADSL1 service, but they do not provide us access to their newer VRAD served U-verse product.
-Dane |
|
1 edit | reply to DaneJasper
said by DaneJasper:Can you give us some details here? Were you on Sonic.net's AT&T DSL service, or Fusion?
Did you switch to AT&T's U-verse service, or DSL?
-Dane
I was on Sonic Fusion and I switched to AT&T standard DSL not U-verse. |
|
DaneJasperSonic.NetPremium,VIP
join:2001-08-20
Santa Rosa, CA
kudos:9 | said by Zeonis:I was on Sonic Fusion and I switched to AT&T standard DSL not U-verse.
I wonder which network they put you on. Can you provide the make and model number of the modem you are using with this service?
I'm trying to run this down because if it's truly the ADSL1 platform, as you were on when you were with us, I'd like to dig into the questions around congestion. We're seeing some RTs and some COs exhibit congestion, and they've closed some markets and are forcing some customers to migrate, so we're trying to determine if they are treating everyone consistently as this occurs. |
|
|
|
| said by DaneJasper:I wonder which network they put you on. Can you provide the make and model number of the modem you are using with this service?
I'm trying to run this down because if it's truly the ADSL1 platform, as you were on when you were with us, I'd like to dig into the questions around congestion. We're seeing some RTs and some COs exhibit congestion, and they've closed some markets and are forcing some customers to migrate, so we're trying to determine if they are treating everyone consistently as this occurs.
It is the Siemens Speedstream 4100. You lost me when you are talking about which network cause I thought they connect you to the nearest CO and that you connect to the network from there. But yeah I am sure you know the technical stuff better than me... |
|
