citrus2
join:2002-03-08
Mississauga, ON
| reply to jw55505
Re: I got two in the mail just yesterday
You've got a point there.
I'm convinced though that their bottom line is the customer.
I did renew several domains with their canadian counterpart, and believe me, if DRoA are anything like the canadian office, customers should give them a chance.
If they hadn't sent me the notice in the mail, I'd still be paying NSI $35 USD a year. NSI never would have taken the time to mail me (first class) to give me such a low price offer. |
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Zhen-Xjell
Prolific Bunny
Premium,VIP,ExMod 2001-04
join:2000-10-08
Bordentown, NJ
clubs: 
| reply to citrus2
In case you missed the point of this thread.. I don't want to be SPAMed for business or private reasons. I don't care about competition, I welcome it. But don't send me email or mail at home when I don't ask for it.
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jw55505
Fish Head
Premium
join:2001-11-28
Mechanicsville, VA
| reply to citrus2
Competition is good. Deception is bad. I get calls from my clients asking "why am I getting this *bill* from DRoA?" "Why do I have to pay more?" DRoA's marketing tactics are deceptive in my opinion. That comes across to me as a company that is desperate and willing to do anything to get into your pocket. Show's me their focus is on the bottom line and not the customer. That's why I won't switch. Why doesn't DRoA use that same ink and paper to tells us why their services are better, more affordable and how their support is better than all others?? If they used that approach instead of sending me something that makes it appear I owe them money, I would consider using their services. First impressions are everything. DRoA did not do a good job with me. |
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citrus2
join:2002-03-08
Mississauga, ON
| reply to gej
You know, I read all these posts, and I feel all your guys are in the business, and thats why you are throwing all the negative publicity towards competition in the field.
Whats the worst you guys can do by switching to this DRoA company anyway?
Most likely, the every day person will save money renewing with them, as their rates are generally lower than the big 3's.
You say they are annoying and that the mailouts are being misinterpreted, well, I've got news for you, NSI and Register.com have done worse to me in charging me rediculous rates in the past. Not to mention their sub-par customer service.
Why don't you people visit the ICANN forum and see who is really getting the most complaints? Its not DRoA, its NSI.
In case you've never been there, the forum is here: »forum.icann.org/regxfer/ |
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