Satellite > HughesNet Satellite > anyone notice service problems lately?

anyone notice service problems lately?

I've had this problem since around then too!

(Which is how I found this forum, trying to figure out what could be causing it)

I live in Southern Mid West Michigan

reply to Zain
Hi Zain,

Yes I had noticed some problems (within the past week maybe more) One of them would be "Failure to connect to web server" another is failure to connect to steam servers.. I use to get lots of "satelite link outtages" but thats due to problems on my end so no problem there. I use skype also, once again no problems there.

You may not receive a phone call so instead follow this link and state your problem: »community.myhughesnet.com/hughes···et_forum

In my opinion its typically hughesnet, also caused by congestion and data has a rough time trying to travel.. One thing I have in mind that might just help out is: Internet Satelite transfers alot of data back and forth between your computer(s) and the NOC .. For other companies that use satellite but not for communications like DirecTV and Dish is totally different, the company only sends data and receives some data back (mainly sends data out to customers) Now back to internet by satellite, the data sends data to your HughesNet modem then to satellite to outter space going thousands of miles to the satellite in outter space, then traveling another thousand miles back down to earth (data going to NOC) then to whatever website you requested or program.. Once that is done it goes in reverse and repeats all over again (sending data into outter space and back down to earth around thousandsof miles) very long distance if you think about it.

Hope this helpped in some way
--
HN7000S/ 1 watt/ pro plus edition/ 4 pc's on a D-Link wired router/ 1-2 pc's on wireless D-Link router with password

If you are having a problem and if you are trying to find out whether others might be seeing the same issue, you really need to post your Hughes' gateway. For those with a 7000 system, that means the satellite, transponder, and router. For those with a 9000 system, that means the cell/spot beam number.

Without that information, any replies you get are likely to be meaningless and only the result of mere coincidence. On the other hand, if others assigned to the same gateway as you are having the same issue, that gives an indication that the source of the problem is on Hughes' end.

How do I find out what my cell/spot beam number is? (Sorry if dumb question, I know nothing about this stuff)

reply to Zain
It is a HN9000. Not sure about the other stuff though.

reply to tsg825
If you have a 9000, click system info


P.s. ignore the bottom red circle in my image. That was for other demonstration purposes

reply to tsg825
And you get to System Information page by first opening a browser window and going to the System Control Center, which is at 192.168.0.1. That is the same for both 7000 and 9000 systems.

reply to Zain
Yup. Lots of DNS errors and can't connect failures, usually corrected by a couple of page refreshes. It's been really annoying this past week. But, that's HughesNet for ya!
--
HughesNet: We promise nothing. We guarantee nothing. We stand by nothing.

reply to One More Too
Hn9000
Uplink Cell-25
Downlink Microcell-231
IPv4 Default Gateway Satellite

reply to One More Too
Well mine is different than Zain's

Uplink Cell 72
Downlink Microcell 601

reply to Zain
My problems started a few days back too.

68
572 are the #s for me.

I called support and they basically told me it was a problem with their equipment. Wasn't sure if he meant a specific problem they know about or just a general "we have crappy stuff" statement. He told me to try connecting at various points in the day and calling back later. Lots of help, thanks.

Various points in the day. Yet during the "free download" time in the early hours of the morning, mine's still slow as (or more) than dial up.

Makes me feel kind of better (but not really because slow internet stinks) that I'm not the only person experiencing these problems, and that it seemed to start out at the same time for all of us. Shows the odds that is isn't something to do with us at least, or that's how I see it.

reply to Zain
There are a lot of people with this issue on the Community site. Most of the problems seem to have started on or around the 27th, which is when we had some interesting space weather:
"The cause of the display was the interplanetary magnetic field (IMF), which tipped south and opened a crack in Earth's magnetosphere. Solar wind poured in to fuel the light. More high-latitude auroras are possible tonight: NOAA forecasters estimate a 50% chance of polar geomagnetic storms as the solar wind continues to blow."

HN told one customer that it would be 2 weeks before the issue was resolved but declined to say what the issue was or why the fix would take so long. Everyone else seems to be getting the same runaround -- have you reset your modem, is your weather bad, we'll escalate your report and call you back (and then they don't). There have been no comments on the most recent solar activity.

I started getting the same thing on the 27th. My diagnostics indicate it's an uplink problem (lots of red X's there in my hourly history). I've yet to call support myself because I suspect that if it's solar activity, we're either stuck waiting for it to calm down or for HN to fix broken equipment, neither of which is something that a pricey call to tech support will fix for me.

I'm on 127W, 7000S modem, with a signal strength between 89-91. Local conditions are pretty much ideal: weather has been good, no wind to knock my dish out of alignment, no snow on the dish, no foliage in the way, etc. My speed is excellent WHEN my connection is actually working.

Have to say I am not impressed with the official Community site! I was told to email for one of my long-standing problems because they'd apparently figured out what was causing it for a chunk of their customer base. Email said I'd hear back in 1-2 days. It's been two and a half months, still nothing. Posted about another issue, was told that the fault is mine for not having T1 installed to my house. People experiencing THIS issue are being told to get their dishes re-aligned because "nobody else is having this problem" so it must be user-end. (Really? Nobody else?) Unhelpful staff, rude members... much prefer the folks here at DSLreports.

i'm not so sure it's a problem with the satellite as both 9000 and 7000 users are experiencing problems. i would guess it's most likely something at the ground based noc that is causing the problems

It's certainly possible that the timing was a coincidence and it's totally unrelated to the solar storms! Whatever the cause, though, I really don't think it's a user-end issue, which is what they seem to be pushing at the moment. I really doubt we've all had our dishes knocked out of alignment at the same time!

It is sort of an odd relief to know I'm not alone with this problem. It sucks that so many other people are having these annoying outages, but it seems like HN is probably aware of the issue and working to get it resolved. I just wish they'd be more open/improve their communication.

2 weeks?! Jeez! Hopeful thinking of some sort of refund/etc, probably not though.

reply to Zain
I work N Louisiana often, where ?

reply to Zain
Yeah, I've also been having problems and have been VERY vocal, perhaps TOO vocal on their community site, which seems to be filled with many other users having the exact same problems, all starting around the time of the solar storms.

I'm getting like 1 to 10k a second download speeds... So I call hughsnets tech support (They don't charge for that do they? Someone said they couldn't afford to call tech support but I was told nothing about being charged for tech support...) and the script reader on the other end had to mute me multiple times because there was so much talking and laughing in the background, it honestly sounded like a damn party was going on... but anyway, she comes back and says it's a problem with my transmitter and they need to send a tech out and it will cost 120 bucks for labor. I told her no thanks, that's ridiculous, I will be canceling my service if you're going to charge me to fix your own f***ing equipment. Hughsnets monthly charge is absolutely ridiculous and they want MORE money for a problem that appears to be on their end and not mine?

What's HILARIOUS to me, is that I can find maybe 3 or 4 websites, out of who knows how many, that I can get a halfway descent download rate from. Jumbofiles, Fileserve, Softpedia, my Usenet provider, all seem to give me 50k a second download rates, SOMETIMES. In fact last night I almost peed my pants when I saw my download rate from jumbofiles hit 160k a second, and my Usenet download hovered around 80 to 100k a second! Woweee, officially about half the normal speeds I would get before! It's not great but at least it's an improvement, obviously this looks like a routing issue, as all my tests involving connection to the satellite itself return a 100% success rate, but as soon as you start going PAST the satellite, into real life connections, then it's a total crap shoot. And it definitely seems like the download rate improves later in the night, and then drops to almost a dead connection during the day, for instance I was only getting around 15 to 20k a second downloading from jumbofiles a few minutes ago, but a ton of other pages like twitter and verizon's 4g coverage map... LOL, they freeze up and don't even load without doing multiple page refreshes. I've tried hard, soft, unplug reboots, I even unplugged it for about 6 hours to let it "rest", no difference at all.

I think around 1am a few days ago I had 3 separate downloads going from 3 different sites and they were all getting around 50 to 60k a second, each... totaling about 150k worth of total speed... Pretty damn good for a supposedly broken transmitter huh? But when I tried to download from any other site than those I get 1k a second, maybe 3, and sometimes the download won't even start and just say the source file could not be read, and I have to retry a few times b4 it will start to actually download, VERY slowly.

It's good to know I'm not alone in this boat, but it's sad that hughsnet refused to admit the problem might be on their end and tried to get an extra 120 bucks out of me... I was so mad I thought about calling my lawyer. I am in north eastern Michigan, about 40 mins south of Alpena, so thats 2 Michiganders with the same problem, wooo hooo! However my info is different I think, my uplink Cell is 86 and Downlink Microcell is 716. Can someone tell me what their software versions are? Someone had mentioned a firmware update and I want to make sure I didn't miss out on that, mine are

Boot Software Version=081522aa
Commissioning Software Version=081522ca
Operational Software Version=083518aa

My SQF is 150 and power word is around 45-50, which seem to be perfectly normal for me, those are the numbers I've almost always seen on a clear day. I guess I'll wait 2 more weeks then, but in the mean time I'll be searching for an alternative, because hughsnet has officially pissed me off, royally. All they had to say was "Sorry, solar storms knocked one of our birds out of the sky, we'll credit you for your down time and have it fixed in a couple weeks" I'd still be mad, but I wouldn't be looking for a new carrier, it's not their fault the sun assploded, but it is their fault for not having their crap together and lying and trying to get money out of me to fix their won damn problem. Gah, sorry for the rant people. Good luck to us all.