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Paolo
Mr. Wireless

join:2004-05-29
canada
reply to Xstar_Lumini

Re: WARNING: WIND Mobile

Those of you who are PRAISING wind for doing this because its good security? like wtf? grow up. you can clearly see wind has a POOR SYSTEM in place for checking for fraudlent accounts. They need to BEEF UP their system. everyone knows you DONT assume someone is a deadbeat based on their temp TN. They should match the BAN info of the deadbeat with existing BAN. info = same on old and new ban = red flag.

This was probaly the deadbeats security question, not yours, and its sad their system did this to you.

I have better ways of checking acounts and i do not simply base it on the temp TN. a number can be re-used by more than one person, where your credit check will always lead u to the same peson. take that and smoke it.
--
Happiness is like peeing your pants... Everyone can see it, but only you can feel its Warmth!!



Paolo
Mr. Wireless

join:2004-05-29
canada

by the way, this should be posted in the wind mobile (or globalive) form, not the roger form


HeadSpinning
MNSi Internet

join:2005-05-29
Windsor, ON
kudos:5
reply to Paolo

said by Paolo:

Those of you who are PRAISING wind for doing this because its good security? like wtf? grow up. you can clearly see wind has a POOR SYSTEM in place for checking for fraudlent accounts. They need to BEEF UP their system. everyone knows you DONT assume someone is a deadbeat based on their temp TN. They should match the BAN info of the deadbeat with existing BAN. info = same on old and new ban = red flag.

This was probaly the deadbeats security question, not yours, and its sad their system did this to you.

Hugely broken system on their part. It sounds like it was designed by someone who didn't really understand the application.

Also, the fact that the guy showed up at the Wind outlet with photo ID should have been enough to get the CSR to clue in that maybe something was up.

Bad bad bad bad practices... hopefully they learn.
--
MNSi Internet - »www.mnsi.net


BliZZardX
Premium
join:2002-08-18
Toronto, ON
Reviews:
·WIND Mobile
reply to Paolo

said by Paolo:

They should match the BAN info of the deadbeat with existing BAN. info = same on old and new ban = red flag.

Wind has BANs and does credit checks for everyone on postpaid accounts. This story is just a result of poor training across the organisation, people don't use the tools given to them to resolve problems.

but one thing they are consistent with is identifying customers by account PIN. If you don't have your PIN /or/ specific personal and billing info they won't help you.


Paolo
Mr. Wireless

join:2004-05-29
canada

its pretty sad they set up a pin on someones account and fail to disclose it. whats next? they make up a favourite colour for you too?
--
Happiness is like peeing your pants... Everyone can see it, but only you can feel its Warmth!!



BliZZardX
Premium
join:2002-08-18
Toronto, ON
Reviews:
·WIND Mobile

4 edits

Read up a little, they collect your e-mail address when you sign up. When your number gets activated, they send your PIN (automatically generated) to the e-mail you provided as well as inside a text message. OP obviously never read them.

In fact he should have received those welcome messages twice. Once when the temporary number was activated, and a second time when his ported number was activated.

The problem was the person they spoke to on the phone.

The dealer should have known better to hang up and call back to speak with a different person, there are ways around the PIN that maybe the first person wasn't aware of. Instead the dealer continued the case with the incompetent guy and that just ended in him getting cussed out.



Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

Yup, when my account was activated the other day they emailed me and texted me a PIN. Not exactly rocket science.



Xstar_Lumini

join:2008-12-14
Canada
kudos:2
reply to BliZZardX

said by BliZZardX:

Read up a little, they collect your e-mail address when you sign up. When your number gets activated, they send your PIN (automatically generated) to the e-mail you provided as well as inside a text message. OP obviously never read them.

What the hell are you talking about? I did read the PIN, both in my e-mail and text message, and guess what? That bloody pin was not recognized by a WIND csr on the other end of the phone so he made me choose my own PIN number, I chose the same 4-digit PIN number of my debit card, forward 24 hours later and WIND was telling me that this was also wrong, both were wrong, the one they texted me and the one they made me create. How do you explain that?

HeadSpinning
MNSi Internet

join:2005-05-29
Windsor, ON
kudos:5

said by Xstar_Lumini:

What the hell are you talking about? I did read the PIN, both in my e-mail and text message, and guess what? That bloody pin was not recognized by a WIND csr on the other end of the phone so he made me choose my own PIN number, I chose the same 4-digit PIN number of my debit card, forward 24 hours later and WIND was telling me that this was also wrong, both were wrong, the one they texted me and the one they made me create. How do you explain that?

Easy to explain - their broken customer care system was probably showing the OTHER guy's PIN and favourite colour, so of course you got it wrong. You're the other guy, remember? Obviously it's your fault since you can't read the deadbeat's mind and figure out what his PIN and favourite colour is.
--
MNSi Internet - »www.mnsi.net


BliZZardX
Premium
join:2002-08-18
Toronto, ON
Reviews:
·WIND Mobile

4 edits
reply to Xstar_Lumini

said by Xstar_Lumini:

What the hell are you talking about? I did read the PIN, both in my e-mail and text message, and guess what? That bloody pin was not recognized by a WIND csr on the other end of the phone so he made me choose my own PIN number, I chose the same 4-digit PIN number of my debit card, forward 24 hours later and WIND was telling me that this was also wrong, both were wrong, the one they texted me and the one they made me create. How do you explain that?

Well thanks for clarifying this 3 days after your original post. I thought they wouldn't help because "you never gave them your password" that was infact texted to you and the CSR was not competent, not because one account detail was different - that should not make a difference if everything else matches up.

There is still obviously something messed up with their system if it's automatically commingling details between two unique account numbers unrelated in any way. The normal policy before merging accounts is to contact both account owners - that didn't happen.

Anyway, copy/paste your story to the wind mobile forums @ »community.windmobile.ca/windmobile and howardforums. I tried googling this issue and the internet says you are the only person with this issue ever. It has a better chance of getting fixed if it got visibility on a forum Wind people and other "industry insiders" read.


Xstar_Lumini

join:2008-12-14
Canada
kudos:2

Thanks for posting this problem to the WIND forums.



BliZZardX
Premium
join:2002-08-18
Toronto, ON
Reviews:
·WIND Mobile

I meant for you to post lol but I did it anyway

Sign up there so WIND Cares can contact you by e-mail if necessary

»community.windmobile.ca/windmobi···d_person
--
Fiber Optics are the future of high-speed internet access. Stop by the BBR »Fiber Optic Forum.


MichelR

join:2011-07-03
Ottawa, ON
Reviews:
·Start Communicat..
·voip.ms
·Rogers Hi-Speed
reply to Xstar_Lumini

said by Xstar_Lumini:

Thanks for posting this problem to the WIND forums.

That's where this should have been posted in the first place, by the way.


J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..
reply to Xstar_Lumini

said by Xstar_Lumini:

I chose the same 4-digit PIN number of my debit card

You do realize that that would be against your terms of service of your bank, right? Who the hell uses the same PIN code? So now WIND knows your debit card PIN code...nice.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein


Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed

said by J E F F:

said by Xstar_Lumini:

I chose the same 4-digit PIN number of my debit card

You do realize that that would be against your terms of service of your bank, right? Who the hell uses the same PIN code? So now WIND knows your debit card PIN code...nice.

Though you're right that it is not smart for the exact reason you pointed out. commenting on "breaking their TOS" is rather funny. Thousands of us break it daily. We have several accounts in this household, one of my own for saving for my own toys etc, joint, credit cards, as does my wife.

Lost count how many times myself or my wife used eachothers debit cards to deposit, withdraw funds. Heck my mother 15 years ago had me use her card to pay her bills when she was sick (cancer).

We all break the pathetic TOS. They are merely guidelines. Only time they would come in to play is if you said "Joe stole my money" and when asked if you handed Joe your pinn they refer to it.

That said -

Wind Mobile, my wife recently setup an old android we had with them, simple as pie, i was asked a security question and it went just fine. I dislike that they outsource at night time/weekends. They service is still crappy on the cellphones everywhere.

Though we have been told for the last 2 years "Oh yeah as we expand it'll get better". ........still waiting...

As was said in an earlier post. Wind has A LOT of potential, but they really screw it up a lot.

bt

join:2009-02-26
canada
kudos:1

said by Tx:

Though we have been told for the last 2 years "Oh yeah as we expand it'll get better". ........still waiting...

They've got a website that lists network updates. There's usually at least a few every week, and about half of them are GTA.

»networkupdates.windmobile.ca/


Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed

said by bt:

said by Tx:

Though we have been told for the last 2 years "Oh yeah as we expand it'll get better". ........still waiting...

They've got a website that lists network updates. There's usually at least a few every week, and about half of them are GTA.

»networkupdates.windmobile.ca/

Sounds wonderful, it's too bad parts of Mississauga/Toronto that are supposed to be covered still have the same problems they have 2 years ago. I was told 2 years ago and every 6 months since "Upgrades, upgrades, upgrades"

Nevertheless my comment isn't a complaint, out of the rest, i prefer Wind. They are the reason doors opened in the cellphone market