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Xstar_Lumini

join:2008-12-14
Canada
kudos:2
reply to BliZZardX

Re: WARNING: WIND Mobile

said by BliZZardX:

Read up a little, they collect your e-mail address when you sign up. When your number gets activated, they send your PIN (automatically generated) to the e-mail you provided as well as inside a text message. OP obviously never read them.

What the hell are you talking about? I did read the PIN, both in my e-mail and text message, and guess what? That bloody pin was not recognized by a WIND csr on the other end of the phone so he made me choose my own PIN number, I chose the same 4-digit PIN number of my debit card, forward 24 hours later and WIND was telling me that this was also wrong, both were wrong, the one they texted me and the one they made me create. How do you explain that?

HeadSpinning
MNSi Internet

join:2005-05-29
Windsor, ON
kudos:5
said by Xstar_Lumini:

What the hell are you talking about? I did read the PIN, both in my e-mail and text message, and guess what? That bloody pin was not recognized by a WIND csr on the other end of the phone so he made me choose my own PIN number, I chose the same 4-digit PIN number of my debit card, forward 24 hours later and WIND was telling me that this was also wrong, both were wrong, the one they texted me and the one they made me create. How do you explain that?

Easy to explain - their broken customer care system was probably showing the OTHER guy's PIN and favourite colour, so of course you got it wrong. You're the other guy, remember? Obviously it's your fault since you can't read the deadbeat's mind and figure out what his PIN and favourite colour is.
--
MNSi Internet - »www.mnsi.net


BliZZardX
Premium
join:2002-08-18
Toronto, ON

4 edits
reply to Xstar_Lumini
said by Xstar_Lumini:

What the hell are you talking about? I did read the PIN, both in my e-mail and text message, and guess what? That bloody pin was not recognized by a WIND csr on the other end of the phone so he made me choose my own PIN number, I chose the same 4-digit PIN number of my debit card, forward 24 hours later and WIND was telling me that this was also wrong, both were wrong, the one they texted me and the one they made me create. How do you explain that?

Well thanks for clarifying this 3 days after your original post. I thought they wouldn't help because "you never gave them your password" that was infact texted to you and the CSR was not competent, not because one account detail was different - that should not make a difference if everything else matches up.

There is still obviously something messed up with their system if it's automatically commingling details between two unique account numbers unrelated in any way. The normal policy before merging accounts is to contact both account owners - that didn't happen.

Anyway, copy/paste your story to the wind mobile forums @ »community.windmobile.ca/windmobile and howardforums. I tried googling this issue and the internet says you are the only person with this issue ever. It has a better chance of getting fixed if it got visibility on a forum Wind people and other "industry insiders" read.


Xstar_Lumini

join:2008-12-14
Canada
kudos:2
Thanks for posting this problem to the WIND forums.


BliZZardX
Premium
join:2002-08-18
Toronto, ON
I meant for you to post lol but I did it anyway

Sign up there so WIND Cares can contact you by e-mail if necessary

»community.windmobile.ca/windmobi···d_person
--
Fiber Optics are the future of high-speed internet access. Stop by the BBR »Fiber Optic Forum.

MichelR

join:2011-07-03
Ottawa, ON
reply to Xstar_Lumini
said by Xstar_Lumini:

Thanks for posting this problem to the WIND forums.

That's where this should have been posted in the first place, by the way.


J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..
reply to Xstar_Lumini
said by Xstar_Lumini:

I chose the same 4-digit PIN number of my debit card

You do realize that that would be against your terms of service of your bank, right? Who the hell uses the same PIN code? So now WIND knows your debit card PIN code...nice.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein


Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed
said by J E F F:

said by Xstar_Lumini:

I chose the same 4-digit PIN number of my debit card

You do realize that that would be against your terms of service of your bank, right? Who the hell uses the same PIN code? So now WIND knows your debit card PIN code...nice.

Though you're right that it is not smart for the exact reason you pointed out. commenting on "breaking their TOS" is rather funny. Thousands of us break it daily. We have several accounts in this household, one of my own for saving for my own toys etc, joint, credit cards, as does my wife.

Lost count how many times myself or my wife used eachothers debit cards to deposit, withdraw funds. Heck my mother 15 years ago had me use her card to pay her bills when she was sick (cancer).

We all break the pathetic TOS. They are merely guidelines. Only time they would come in to play is if you said "Joe stole my money" and when asked if you handed Joe your pinn they refer to it.

That said -

Wind Mobile, my wife recently setup an old android we had with them, simple as pie, i was asked a security question and it went just fine. I dislike that they outsource at night time/weekends. They service is still crappy on the cellphones everywhere.

Though we have been told for the last 2 years "Oh yeah as we expand it'll get better". ........still waiting...

As was said in an earlier post. Wind has A LOT of potential, but they really screw it up a lot.

bt

join:2009-02-26
canada
kudos:1
said by Tx:

Though we have been told for the last 2 years "Oh yeah as we expand it'll get better". ........still waiting...

They've got a website that lists network updates. There's usually at least a few every week, and about half of them are GTA.

»networkupdates.windmobile.ca/


Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed
said by bt:

said by Tx:

Though we have been told for the last 2 years "Oh yeah as we expand it'll get better". ........still waiting...

They've got a website that lists network updates. There's usually at least a few every week, and about half of them are GTA.

»networkupdates.windmobile.ca/

Sounds wonderful, it's too bad parts of Mississauga/Toronto that are supposed to be covered still have the same problems they have 2 years ago. I was told 2 years ago and every 6 months since "Upgrades, upgrades, upgrades"

Nevertheless my comment isn't a complaint, out of the rest, i prefer Wind. They are the reason doors opened in the cellphone market