dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
25
share rss forum feed

miscDude

join:2005-03-24
Kissimmee, FL
reply to telcodad

Re: [Bill] Comcast billing issue on the Consumerist site

It sounds like something is definitely fishy here, but I'm not sure where the problem really lies.

I could potentially believe the hacker (cloned MAC address/box) theory, except for the fact she's swapped out the offending boxes multiple times and still had the charges appear. I find it highly unlikely that a hacker would manage to randomly end up with her box information multiple times after she swapped the boxes.

So based off this simple bit of logic, Assuming they aren't getting multiple reports of similar issues in the area, if it is indeed a hacker using cloned equipment, then it's going to have to be someone with some sort of access to her information. It's the only way they would be able to change their cloned equipment's dummy MAC to her new box... either someone who physically has access to her home to copy her new Box info (and knows when she swapped the box), or someone who has access to her account details on the Comcast side to know when the swap happened and the details on the new box given to her.

The same bit of logic with multiple box swaps and the same issue happening also hints against it being a random issue with the Comcast billing system applying PPV information from the old box to her account for some reason after being given to a new customer. (or her new box having stale information from a previous customer.).

I'm also going to just assume that after looking into it multiple times, and multiple box swaps, that Comcast isn't dealing with an account with incorrect boxes or crosslinked accounts. While the article doesn't state if the issues are related to impulse PPV or VOD PPV (Does any system really have any "non-porn" Impulse PPV anymore...except special events like Boxing, UFC, or Wrestling?), Pretty much outside of the billing system itself, everything uses the MAC address for authorizations and history. So once again the multiple box swap issue makes it more difficult to see a comcast billing system issue due to the PPV systems reporting the orders on the wrong account. (And if there was a back-end billing issue, it's highly likely it'd be impacting a lot more customer than just her)

So simply based off Occum's razor, At this point it's highly likely the issue is originating at the Customer's home. Now i'll give her the benefit of the doubt that she's not making the porn purchases, and I'll also be willing to believe based off the information provided that the BF isn't the culprit either. I wonder however if maybe there could be something to blame though like maybe a neighborhood kid sneaking into her house while the BF is at work and she isn't home and using her TV to watch some Porn?


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
said by miscDude:

I wonder however if maybe there could be something to blame though like maybe a neighborhood kid sneaking into her house while the BF is at work and she isn't home and using her TV to watch some Porn?

It then sounds like we're back to my suggestion about using a hidden "nanny cam" then.


mikedz4

join:2003-04-14
Weirton, WV
Reviews:
·Frontier Communi..
·Verizon Online DSL
·Comcast
reply to miscDude
maybe a family member comes over and orders it? Who knows maybe her boyfriend comes home on luch and watches it?

Personally I think comcast will credit her account one last time and setup her a new account with new everything including account number. Now if it continues after that then they need to just cancel her service.


Floppy

join:2002-07-03
said by mikedz4:

Personally I think comcast will credit her account one last time and setup her a new account with new everything including account number. Now if it continues after that then they need to just cancel her service.

They already credited her account over $800 it's highly unlikey they'll credit it again especially after numerous box swaps. The account number stays with the address so she won't get a new one unless she moves. If she disconnects and someone else activates service at the same address the account # the only digital(s) that will change would be the last one or two numbers of the account which is considered the occupancy number.

Joe12345678

join:2003-07-22
Des Plaines, IL
reply to miscDude
indemand does have some Impulse PPV (non pron) moives.

But most systems just have the pron / events channel. they did have some rugby world cup ppv games on the channels.

Some systems do have college football PPV.

Also I think Gameplan and full court have day rate ppv.

also I think the adult channels have Impulse buy for blocks of time.

Well in all of the swaps maybe there is a box that never got swaps and may not even be at house but may be still tied to the account.


mikedz4

join:2003-04-14
Weirton, WV
reply to Floppy
could they cancel her account?


AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ
kudos:1
my comcast vod has a whole selection of porn. Not sure if it is edited, but the same bang bros stuff that you can preview online.
--
--Standard disclaimers apply.--
google this "(sqrt(cos(x))*cos(200*x)+sqrt(abs(x))-0.7)*(4-x*x)^0.01, sqrt(9-x^2), -sqrt(9-x^2)"


mikedz4

join:2003-04-14
Weirton, WV
who wants to watch softcore porn anyways. They don't show anything.
Better off getting if online.


AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ
kudos:1
The titles are not softcore titles.

I've never watched them to verify that they aren't toned down, but would assumme they are not.

I'll try to get a screen cap tonight.
--
--Standard disclaimers apply.--
google this "(sqrt(cos(x))*cos(200*x)+sqrt(abs(x))-0.7)*(4-x*x)^0.01, sqrt(9-x^2), -sqrt(9-x^2)"


mikedz4

join:2003-04-14
Weirton, WV
i've seen them before and they are. They don't show the guy doing his thing. They go to another scene.

yhp

join:2006-12-27
Philadelphia, PA
reply to Floppy

The account number stays with the address so she won't get a new one unless she moves.

And this is the customer's problem how, now?

(Just more of that first class service you can expect from Kabletown. "But we cannnn't give you a new account number. It's too harrrrd.")


Floppy

join:2002-07-03
said by yhp:

The account number stays with the address so she won't get a new one unless she moves.

And this is the customer's problem how, now?

(Just more of that first class service you can expect from Kabletown. "But we cannnn't give you a new account number. It's too harrrrd.")

Who said changing the account number would fix it? Bottom line the issue would still exist and wouldn't change a thing. New account number/new boxes w/same behavior/circumstances = disputed charges for adult movies with a different account number.

Here's her options:

A) she needs to convince Comcast to credit back the charges.
B) she needs to pay the bill or could be disconnected for non-payment or
C) win her case in court.
D) get disconnected by refusing to pay which will eventually be reported to a credit bureau.

yhp

join:2006-12-27
Philadelphia, PA

Who said changing the account number would fix it?

Doing it might provide important diagnostic information going forward - one could leave the old account number live as a honeypot, so to speak.

That is, if you're really interested in getting to the bottom of this. But with such wonderful tools at Comcast's disposal like blackening a customer's credit history, why bother with diagnostics and fixing your billing system?


Floppy

join:2002-07-03
Let me get this straight...adult movies ordered, multiple box swaps, parental control/pin codes are setup, credits of over $800 dollars given, yet movies are still being ordered constitutes a problem with the billing system?

It's apparently your hatred for Comcast has clouded your thought process.

yhp

join:2006-12-27
Philadelphia, PA
said by Floppy:

Let me get this straight...adult movies ordered, multiple box swaps, parental control/pin codes are setup, credits of over $800 dollars given, yet movies are still being ordered constitutes a problem with the billing system?

You're right, of course. I'm jumping to conclusions. It could be sucky security measures as well.

But yeah, any billing system where a customer's former box at a new address results in a ding for the old customer - something several people have admitted happens - then there's definitely a monkey wrench somewhere in that system and/or process that only rears its head under a combination of conditions.

Maybe if Comcast had some skin in the game - if they endured losses for their laziness instead of just turning disagreeing customers into credit risks - they'd, you know, get to the bottom of things.

Customer has already blocked PPV, so even she gets that you have to turn stuff off one by one to solve a problem like this.


adkinsjm

join:2004-10-13
Cuyahoga Falls, OH
When I worked for Dish Network, the story from customers was the same. "

"No one in my house ordered porn. My two college-aged boys would never order that!"
--
Former Comcast, DIRECTV, DISH, iProvo, and UTOPIA subscriber. Now with Blue Ridge Communications.