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Floppy

join:2002-07-03
reply to mikedz4

Re: [Bill] Comcast billing issue on the Consumerist site

said by mikedz4:

Personally I think comcast will credit her account one last time and setup her a new account with new everything including account number. Now if it continues after that then they need to just cancel her service.

They already credited her account over $800 it's highly unlikey they'll credit it again especially after numerous box swaps. The account number stays with the address so she won't get a new one unless she moves. If she disconnects and someone else activates service at the same address the account # the only digital(s) that will change would be the last one or two numbers of the account which is considered the occupancy number.


mikedz4

join:2003-04-14
Weirton, WV
could they cancel her account?


AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ
kudos:1
my comcast vod has a whole selection of porn. Not sure if it is edited, but the same bang bros stuff that you can preview online.
--
--Standard disclaimers apply.--
google this "(sqrt(cos(x))*cos(200*x)+sqrt(abs(x))-0.7)*(4-x*x)^0.01, sqrt(9-x^2), -sqrt(9-x^2)"


mikedz4

join:2003-04-14
Weirton, WV
who wants to watch softcore porn anyways. They don't show anything.
Better off getting if online.


AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ
kudos:1
The titles are not softcore titles.

I've never watched them to verify that they aren't toned down, but would assumme they are not.

I'll try to get a screen cap tonight.
--
--Standard disclaimers apply.--
google this "(sqrt(cos(x))*cos(200*x)+sqrt(abs(x))-0.7)*(4-x*x)^0.01, sqrt(9-x^2), -sqrt(9-x^2)"


mikedz4

join:2003-04-14
Weirton, WV
i've seen them before and they are. They don't show the guy doing his thing. They go to another scene.

yhp

join:2006-12-27
Philadelphia, PA
reply to Floppy

The account number stays with the address so she won't get a new one unless she moves.

And this is the customer's problem how, now?

(Just more of that first class service you can expect from Kabletown. "But we cannnn't give you a new account number. It's too harrrrd.")


Floppy

join:2002-07-03
said by yhp:

The account number stays with the address so she won't get a new one unless she moves.

And this is the customer's problem how, now?

(Just more of that first class service you can expect from Kabletown. "But we cannnn't give you a new account number. It's too harrrrd.")

Who said changing the account number would fix it? Bottom line the issue would still exist and wouldn't change a thing. New account number/new boxes w/same behavior/circumstances = disputed charges for adult movies with a different account number.

Here's her options:

A) she needs to convince Comcast to credit back the charges.
B) she needs to pay the bill or could be disconnected for non-payment or
C) win her case in court.
D) get disconnected by refusing to pay which will eventually be reported to a credit bureau.

yhp

join:2006-12-27
Philadelphia, PA

Who said changing the account number would fix it?

Doing it might provide important diagnostic information going forward - one could leave the old account number live as a honeypot, so to speak.

That is, if you're really interested in getting to the bottom of this. But with such wonderful tools at Comcast's disposal like blackening a customer's credit history, why bother with diagnostics and fixing your billing system?


Floppy

join:2002-07-03
Let me get this straight...adult movies ordered, multiple box swaps, parental control/pin codes are setup, credits of over $800 dollars given, yet movies are still being ordered constitutes a problem with the billing system?

It's apparently your hatred for Comcast has clouded your thought process.

yhp

join:2006-12-27
Philadelphia, PA
said by Floppy:

Let me get this straight...adult movies ordered, multiple box swaps, parental control/pin codes are setup, credits of over $800 dollars given, yet movies are still being ordered constitutes a problem with the billing system?

You're right, of course. I'm jumping to conclusions. It could be sucky security measures as well.

But yeah, any billing system where a customer's former box at a new address results in a ding for the old customer - something several people have admitted happens - then there's definitely a monkey wrench somewhere in that system and/or process that only rears its head under a combination of conditions.

Maybe if Comcast had some skin in the game - if they endured losses for their laziness instead of just turning disagreeing customers into credit risks - they'd, you know, get to the bottom of things.

Customer has already blocked PPV, so even she gets that you have to turn stuff off one by one to solve a problem like this.


adkinsjm

join:2004-10-13
Cuyahoga Falls, OH
When I worked for Dish Network, the story from customers was the same. "

"No one in my house ordered porn. My two college-aged boys would never order that!"
--
Former Comcast, DIRECTV, DISH, iProvo, and UTOPIA subscriber. Now with Blue Ridge Communications.