Tell me more x
, there is a new speed test available. Give it a try, leave feedback!
dslreports logo
    All Forums Hot Topics Gallery
spc
Search Topic:
uniqs
18
share rss forum feed

EdmondsFios

join:2010-09-02
Edmonds, WA
Reviews:
·Frontier Communi..
reply to rifleman69

Re: [FiOS] Why does it take so long to get through to anyone @ F

I used the term Everett "call center" above. It was actually the Fiber Solutions Team in Everett. I was able to set up a new Tivo stb using the same M card I had installed in a broken Tivo. They paired the data with me and it worked like a charm. They also understood Fios and Moca using Fios and I don't call that untrained.

vzguy

join:2008-10-12
I didn't say they were untrained! They are the "Network Technicians" and should be the most trained. I said that I don't think they take calls any more. They monitor network, identify outages, support the agents in Charleston, work on the things that need more attention than a 30 minute phone call, and do most of the things that don't require them to be on the phone with customers (offline work).

rifleman69

join:2006-04-12
Beaverton, OR
said by vzguy:

I didn't say they were untrained! They are the "Network Technicians" and should be the most trained. I said that I don't think they take calls any more. They monitor network, identify outages, support the agents in Charleston, work on the things that need more attention than a 30 minute phone call, and do most of the things that don't require them to be on the phone with customers (offline work).

But they do take calls, and a lot of them!

EdmondsFios

join:2010-09-02
Edmonds, WA
reply to vzguy
My mistake. I agree with your comment and +1 for rifleman69's statement.

newfrontier8

join:2012-04-13
reply to rifleman69
Everett and Charleston are the only two centers that take FiOS calls... Charleston is actually a vendor center.