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dillyhammer
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Scarborough, ON
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reply to kim

Re: "Undesirable" customers: Cogeco, Audet

said by kim:

He may be trying to convince himself or the company that it's nothing to worry about. The equivalent of firmly placing one's head up one's own arse.

That's a befitting position for Audet, me thinks. If he's trying to convince himself, then he's dumb. If he's trying to convince the BOD and shareholders, then he's dumberer.

said by kim:


Spectacular Mistake.

Pretty huge. Another black eye for a company that seems prone to making them too. If I were a shareholder I'd be worried.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch


kim
That Chick
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Reviews:
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When things are going wrong it's time to objectively analyze and act. Something some companies aren't good at and the bigger the company the harder it is. I'm thinking of RIMM. Not to bash them because I love my BB but they sure aren't figuring it out very quick.
Kinda like trying to turn around the titanic - their turning radius is wide and slow to respond.

I don't mean to imply that Cogeco and RIM are sinkin like the titanic. However ignoring signals early on can and does produce disasterous results.
--
I speak 3 languages, english, sarcasm and sexual innuendo.


dillyhammer
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I agree. That's what a Board Of Directors is for, to catch of whiff of those signals and steer accordingly.

There's either smooth waters or icebergs ahead.

Cogeco's BOD needs to get a clue new captain. PDQ.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch


Davesnothere
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4 edits
reply to dillyhammer
 
Well, I have to conclude that I must be one of those so-called 'Undesirable' customers of which Mister Audet spoke, as they did not try to talk me into staying when I called to cancel, and have so far not courted me to return, other than the usual bulk snail mail, which I also received WHILE I was with Cogeco.

If it had been Bell who I was leaving, they are known for saying "Please Hold for a moment", after which another person comes on from an unofficial department called 'Retentions', and tries to get you to stay or not leave.

Not to suggest even a moment that I would acquiesce to such overtures, as I consider Bell to be far more 'Evil in the First Degree' as a company, whereas Cogeco just has some half-baked policies which tend to drive customers away.

Either way, THEIR BAD.

Anyway folks, it's all been completed, and I've moved on.

I posted my promised update about all of that in another thread of the Cogeco forum, direct-linked below :

»Re: Cogeco's Broken Usage Meter

--

We have only 2 things about which to worry :
(1) That things may never get back to normal
(2) That they already HAVE !
-
START Forum »Start Communications
Or you can still use Canadian Broadband.


Livadia

join:2007-12-18
Canada
I do not think Cogeco has a 'retention program', at least not one like Bell's. When I called to cancel my internet service (2-3 years back), there was nary any suggestion (or effort) of trying to keep me there. There was only one question of where I would take my business (teksavvy). Well, I do not know if I was considered 'undesirable', I had had service with them for about seven or eight years, my usage was 10-20 GB (I think it was only once I reached more than 50).

Now I am back with them, they offered me a nice incentive, we will see what happens when this incentive ends. Unfortunately, Start was not an option back then, but to tell the truth I do not know whether Start is a good option for me, at least currently. I do not download much, I cannot keep up with what I already have. Watching TV two or three hours per week does not break the bank. Only a significant price differentiation would be something for me to look at.

(BTW, one of their offerings was a free PVR for some time. The poor thing sits there idle, mostly unconnected/unpowered. I guess I will make some use of it during the european soccer cup and the olympics.)


Davesnothere
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said by Livadia:

I do not think Cogeco has a 'retention program', at least not one like Bell's....

 
Actually, they DO, but not all of their reps seem to even KNOW about it, and yer right, it's not like Bell's.

It's called 'Customer Loyalty', it's gutless, and it only will offer you any breaks if you've been a customer for at least a year.

One rep hooked me to them during my exodus, and that's how it went.
--

We have only 2 things about which to worry :
(1) That things may never get back to normal
(2) That they already HAVE !
-
START Forum »Start Communications
Or you can still use Canadian Broadband.



n3k0

@teksavvy.com
When I left, 5 years ago, they didn't offer me any retentions. Asked me which ISP I was going to, & why. They really didn't give a shit.

It appears not much has changed over the years.

Scrabaholic

join:2010-05-22
Kingston, ON
reply to Livadia
said by Livadia:

I do not think Cogeco has a 'retention program', at least not one like Bell's. When I called to cancel my internet service (2-3 years back), there was nary any suggestion (or effort) of trying to keep me there.

(BTW, one of their offerings was a free PVR for some time. The poor thing sits there idle, mostly unconnected/unpowered. I guess I will make some use of it during the european soccer cup and the olympics.)

Yes, they have a retention department - they put me through to it about a month ago when I was going to cancel because of losing channels. They gave me a really good deal on digital including free PVR for a year.

You should hook up your PVR, you will love it. One of the really neat things you can do is rewind during a show to catch something you missed, even if you are not taping it! I use that all the time. You can also pause during the show if you get interrupted say by a phone call or need to use the bathroom etc.

Phorkster
Premium
join:2004-06-27
Windsor, ON
kudos:1
said by Scrabaholic:

said by Livadia:

I do not think Cogeco has a 'retention program', at least not one like Bell's. When I called to cancel my internet service (2-3 years back), there was nary any suggestion (or effort) of trying to keep me there.

(BTW, one of their offerings was a free PVR for some time. The poor thing sits there idle, mostly unconnected/unpowered. I guess I will make some use of it during the european soccer cup and the olympics.)

Yes, they have a retention department - they put me through to it about a month ago when I was going to cancel because of losing channels. They gave me a really good deal on digital including free PVR for a year.

You should hook up your PVR, you will love it. One of the really neat things you can do is rewind during a show to catch something you missed, even if you are not taping it! I use that all the time. You can also pause during the show if you get interrupted say by a phone call or need to use the bathroom etc.

Are you serious dood?

Go with Shaw Direct, they are cheaper, and their PVR is better, and they will give you one for FREE, FOREVER. No monthly payment ever.


urbanriot
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join:2004-10-18
Canada
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Reviews:
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reply to Scrabaholic
said by Scrabaholic:

Yes, they have a retention department - they put me through to it about a month ago when I was going to cancel because of losing channels. They gave me a really good deal on digital including free PVR for a year.

It must not be accessible to everyone, as I had a friend that asked them to work out a deal on a PVR since he was losing the analog stations he was recording through some kind of DVD TV recorder.

They pissed him off so much he said they were a bunch of "stonewalling assholes" that didn't care about losing a long time customer, enough that he moved all his services (TV, internet and phone) from Cogeco to Bell.

It took Bell three visits and annoying phone calls over the course of a month to get his internet reliably working and that wasn't enough to get him to switch back to Cogeco.

Phorkster
Premium
join:2004-06-27
Windsor, ON
kudos:1
I would gouge out my eyeballs and chop my hands off before I would even consider Bell, for anything.


Gone
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join:2011-01-24
Fort Erie, ON
kudos:4
said by Phorkster:

I would gouge out my eyeballs and chop my hands off before I would even consider Bell, for anything.

When Cogeco announced they were upping the maximum overage fee and I decided to jump ship in protest, I was considering Bell for television but my wife convinced me otherwise. That's when we decided to go with Shaw.

Now that I've got Start for Internet I'm technically Cogeco free, albeit Start has to give their pound of flesh to Cogeco for my connection every month.

Livadia

join:2007-12-18
Canada
reply to Phorkster
said by Phorkster:

said by Scrabaholic:

said by Livadia:

I do not think Cogeco has a 'retention program', at least not one like Bell's. When I called to cancel my internet service (2-3 years back), there was nary any suggestion (or effort) of trying to keep me there.

(BTW, one of their offerings was a free PVR for some time. The poor thing sits there idle, mostly unconnected/unpowered. I guess I will make some use of it during the european soccer cup and the olympics.)

Yes, they have a retention department - they put me through to it about a month ago when I was going to cancel because of losing channels. They gave me a really good deal on digital including free PVR for a year.

You should hook up your PVR, you will love it. One of the really neat things you can do is rewind during a show to catch something you missed, even if you are not taping it! I use that all the time. You can also pause during the show if you get interrupted say by a phone call or need to use the bathroom etc.

Are you serious dood?

Go with Shaw Direct, they are cheaper, and their PVR is better, and they will give you one for FREE, FOREVER. No monthly payment ever.

Well, I think I know all the features of the PVR, but if one watches TV for maybe one hour a week (if at all), then a PVR is mostly useless. I used to watch 'The National' more frequently, but is has become so 'mainstream', it does not really matter anymore. Having said that, having it for free (for a while) is not a bad deal.

I did try to install Shaw Direct.... unfortunately, I could not convince my neighbour to cut down his trees!


cablesmurfet

join:2012-05-28
Burlington, ON
Too bad Shaw Direct didn't work. Maybe you could put the dish somewhere else (away from the trees.). Shaw Direct is better PQ, sound quality, and cheaper!! We dumped cable for Shaw Direct, but kept Cogeco for phone and net.


kim
That Chick
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join:2001-03-25
ON
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Reviews:
·Cogeco Cable
reply to Livadia
Do you like movies?

I record a few series like
Top Gear
30 Rock
The Big C

The rest of my recordings are all movies.

I can't suffer through ads, I'd rather go read a book.
--
Fluent in 3 languages: English, Sarcasm and Sexual Innuendo.

Livadia

join:2007-12-18
Canada
said by kim:

Do you like movies?

I record a few series like
Top Gear
30 Rock
The Big C

The rest of my recordings are all movies.

I can't suffer through ads, I'd rather go read a book.

I have a good collection of movies that (with the current pace and the occasional new movie) will last me what, five-ten years?

For Shaw now, I did like their (pre-installation) service, too bad it did not work out (the trees, remember?). Anyway, I have got a good promotion from Cogeco, I can't complain. Recently, I got another one, out of the blue. Yes, 80 GB sucks, but for the time being it is ok with me, as I hardly reach half of it. I am more concerned with the speed instability (20/1), but I have to verify that first before I contact them.


kim
That Chick
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join:2001-03-25
ON
kudos:8
Reviews:
·Cogeco Cable
5-10 years worth of movie, I'm jealous.

When you're ready to look into your speed instability you may want to post here first. The Cogeco reps here get to the bottom of things really quick and you don't have to listen to the elevator music on hold.
--
Fluent in 3 languages: English, Sarcasm and Sexual Innuendo.


Fairyland

@74.198.9.x
said by kim:

5-10 years worth of movie, I'm jealous.

When you're ready to look into your speed instability you may want to post here first. The Cogeco reps here get to the bottom of things really quick and you don't have to listen to the elevator music on hold.

Why dosen't cogeco stop half assing it and get a direct forum like other isps instead of just getting random insecure accounts asking for personal information?

You're in fantasy land if you think getting help here is faster then the phone, I got help and it took at least 3 days to solve something that over the phone took 15minutes. Plus makes sense have the people at cogeco responsible for helping do their job and not feel like just some guy is doing you a favor for something cogeco should be doing in the first place.


dillyhammer
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1 recommendation

I'm sure in some cases a quick phone call is in order, but the techs here aren't level 1 phone support reading off a script. They really are head-n-shoulders above phone support, by orders of magnitude.

Example: I had an issue with my Cogeco receiver, phone support no help at all, PM'd Marcer my info, he called me within minutes and weaved some magic on the thing that fixed it. Suddenly got the channels I was paying for that phone folk said I was SOL for.

Aside from formal channels, fellow users are a real boon.

As far as I'm concerned, DSLr membership has it's privileges - and this forum is one of them. I always try fixing things through here first.

I do agree - Cogeco needs to make some noise with the good folk at DSLr and get it's own direct forum. That's long overdue.
Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch

Livadia

join:2007-12-18
Canada
reply to kim
said by kim:

5-10 years worth of movie, I'm jealous.

When you're ready to look into your speed instability you may want to post here first. The Cogeco reps here get to the bottom of things really quick and you don't have to listen to the elevator music on hold.

Thanks for the advice. Yes, I will post what I find. Some suspicions for the time being, I need a bit more time to investigate it.

(As an aside. I do not want to feel the same embarrassed as the last time I called cogeco. I was copying a large file, using scp, that lasted a good ten minutes or so. During that time my wife's and my web browsing was almost halted. Well, I phoned cogeco, good thing I was not insisting! BTW, if you do use scp add the keyword -l with some number, around 50000, to limit the transfer. It will take longer for the file transfer, but you will have some spare bandwidth. Apparently, this is particularly important if you have switches/bridges in between, and it may also depend on your router.)