US Cable Support > OptimumOnline > [OOL] Is a Tech visit required for Optimum Online Boost Plus?

reply to aannoonn

Re: [OOL] Is a Tech visit required for Optimum Online Boost Plus

said by ov terms of service :

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Optimum Voice offers both professional and self installation:

There are two options for professional installation of the service:

Basic installation: Cablevision will connect one (1) telephone to an available phone port activated on the applicable Optimum Voice cable modem. Cablevision is not responsible for connecting other phones in the home to the Optimum voice cable modem.
Home wiring solution: Optimum Voice provides a home wiring solution that enables Subscribers to use Optimum Voice on existing home phone jacks. Cablevision reserves the right to determine the manner in which the home wiring solution is executed in the Subscriber's home. In certain cases, Cablevision may be required to alter or adapt the Subscriber's inside wiring so that Optimum Voice is available on the existing phones. Subscriber's that wish use Optimum Voice as the connection between their home security system and central station monitoring, must request the Enhanced Wiring solution:
Optimum Voice does not offer a wire maintenance plan. The Subscriber is solely responsible for maintaining all inside wire and phones within the home. Optimum Voice will troubleshoot and fix reported problems for a specified service charge. The service charge is based on the then current rate in effect.
In certain buildings such as multiple dwelling units, Optimum Voice may not have access to the Subscriber's inside wiring located within the apartment unit. In these instances, Cablevision has the right to determine how best to wire the Subscriber's home, either by installing a predetermined number of new jacks in the Subscriber's home or by performing a Basic Optimum Voice installation described above.

With self installation, a self-install kit is shipped directly to a Subscriber's home or can be picked up at a CVC Optimum Store. With this kit, the Subscriber will be able to connect one (1) telephone to the Optimum Voice cable modem.

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quote:

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Subscriber's [sic] that wish use Optimum Voice as the connection between their home security system and central station monitoring, must request the Enhanced Wiring solution:

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Sure - and you could rob a bank, despite the bank's policy against it.

reply to jaa

Re: [OOL] Is a Tech visit required for Optimum Online Boost Plus

I understand the options (from the TOS) are:
1. Professional install - Basic
2. Professional install - Home wiring
3. Professional install - Home wiring with Enhanced wiring (security system)
4. Self installation (pickup at store or shipped)

Once installed, there is nothing to physically stop the subscriber from changing how it is connected. Just policy and integrity.
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NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.

Sorry but the TOS Says

We are saying the same thing, aren't we?
#1: basic installation.
#2: home wiring
#3: home wiring with enhanced (security system)

That is the same, right?

#4: self install.

What is different?
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NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.

You claim that you violate the TOS if you wire it into the home security system yourself, even if you want a basic install. CV does not in the TOS say anything about requiring an enhanced install except if you want them to wire it using the Home Wiring.

They do this, I suspect, because they need to send someone experienced with Alarm systems since if they wired it wrong there could be liability if a problem occurred due to their wiring. Once you change the wiring you relieve them of the liability, so I doubt they care. Also I believe that there are laws allowing you to connect what you want to the system once it is set up, ( Edit add: as long as you do not add something which would result in theft of service and are simply using the services you are subscribed: End Edit) ie providers are no longer allowed to keep you from adding or changing the wiring within your home. I suspect that anyone who wants to use it with a home security system and wire it themselves, can legally do it with out any fear of violating the TOS.

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Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.

Yes, I agree with that. I read the TOS as saying professional install with enhanced wiring was required if you wanted to connect to a security system.

Your interpretation is better - that it is required if you want them to connect it to your security system.

They are pretty specific about the self-install though - connect to phone only, not wiring.

As a practical matter, people are going to connect it to whatever they want. The bank robber analogy was hyperbole, and in retrospect a bit misguided.
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NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.

Well their FAQ is quite clear, I doubt a self-install changes anything, I believe all they are saying is there is one phone jack on the modem for each line.

»optimum.custhelp.com/app/answers···a_id/263

Thanks for posting that. I didn't realize that the CV hookup was free when you initially order OV. (Of course, there's no way I'd let CV touch my phone wiring anyway. They'd end up with the signal making 2 round-trips to the no-longer-used NID.)

Cablewizzard said that self-install was not an option, but I guess he was wrong.

If you are Porting a number they may require an install!

Three years ago, as an existing cable+internet customer, I signed up for a triple-play promotion. I started out with a new number, and then when I was satisfied with it, I told them I wanted to discontinue my Verizon service, port the number to my OV account, and terminate the number Cablevision had given me. There was no house wiring for phones involved, since I was using a multi-handset cordless phone with a base station right next to the modem. However, I had to wire it into the alarm system. I did that wiring myself. Cablevision insisted they had to make a house call because a number was being ported. They got the instructions completely mixed up and wasted two home visits over that. Then there were a couple more visits where the Verizon system inexplicably refused to give up the line. I had several days during which the number was partially ported with strange results. Finally they got the number ported. The techs never had any problem with the fact that I had done all the necessary wiring myself. But the need to have someone come to the house for a number port seems to be non-negotiable.