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deathsythe

join:2012-05-25
Franklin Square, NY

[OOL] Ridiculously high ping in off hours.

I have been getting pings of over 500ms during non-peak hours.

I have two computers connected to the internet at the moment, and only one is currently in use.

Nothing is being updated or scanned. All I have open is Google Chrome and Firefox (for side by side comparisons) and my command prompt.

Microsoft Windows 7 [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\RJ>tracert www.google.com
 
Tracing route to www.l.google.com [173.194.73.106]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2   300 ms   319 ms   319 ms  10.240.184.33
  3   549 ms   560 ms   549 ms  67.59.233.5
  4   664 ms   599 ms   658 ms  opti33-9.nassau.cv.net [167.206.33.9]
  5   673 ms   748 ms   692 ms  64.15.1.234
  6   584 ms   587 ms   634 ms  rtr3-tg10-1.in.nycmnyzr.cv.net [64.15.0.21]
  7   681 ms   579 ms   713 ms  74.125.51.221
  8   803 ms   678 ms   684 ms  72.14.239.46
  9   502 ms   388 ms   461 ms  209.85.251.35
 10   687 ms   529 ms   723 ms  72.14.239.93
 11   447 ms   605 ms   505 ms  209.85.241.222
 12   536 ms   586 ms   668 ms  209.85.251.228
 13     *        *        *     Request timed out.
 14   703 ms   706 ms   682 ms  vb-in-f106.1e100.net [173.194.73.106]
 
Trace complete.
 

Running Pingtest.net and checking the Brooklyn server I have been getting constant D or F ratings ranging from 150ms to upwards of 400ms

Heres one of the latest ones (as of 0400/0500 this morning).




I'm not displeased with the speed, but the ping is really out of control. I cannot do anything interactive on the web (videochat/skype/gaming).


jaa
Premium
join:2000-06-13
kudos:2
Reviews:
·Vonage
·Optimum Online
Welcome to DSLR!

How are your speed tests? What modem do you have?

Turn off computer 1. Reboot modem, router, computer 2 and then run ping test. Turn on computer 1, turn off computer 2, and then run a ping test.

If you get similar results (80+ ping) on both, try with one computer connected directly to the modem. Same results, then call CV - it is almost certainly a problem with something on their end.

Or, just call CV.
--
NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.

deathsythe

join:2012-05-25
Franklin Square, NY
I did that morning, I've done networking before for my college IT dept when I was an undergrad.

Anywho, I still have issues from time to time, like right now - more in a sec, but somehow while on the phone with them that morning it seemed to miraculously fix itself...

This is what is coming in right now both plugged to the router, and directly to the modem. I also ran ping tests from the router itself out, so the only thing between the connection to the net was the modem.

»imgur.com/a/yOV81



I know its like 2130, and "peak" hours, but there is no reason for a ping of 400, and CERTAINLY no reason for a ping of 800.


Thinkdiff
Premium,MVM
join:2001-08-07
Bronx, NY
kudos:11
What are your signal levels?

»192.168.100.1/
--
University of Southern California - Fight On!


jaa
Premium
join:2000-06-13
kudos:2
Reviews:
·Vonage
·Optimum Online
reply to deathsythe
High ping is not a commonly reported problem in this forum, which is why I suggested more diagnostics. I'm not sure of all the tests you have done, but what you have posted has not ruled out your computers or network as the issue.

You could also try pinging your router and your default gateway to further isolate the issue.

Do you know any neighbors that have OOL? Might try from their connection. They are likely on the same node, and if it is something on OOL's end, not related to your drop or equipment, they should experience the same issue.
--
NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.

deathsythe

join:2012-05-25
Franklin Square, NY

3 edits
One of the first tests I run is pinging my router, gateway, and other machines on the network.

Always returns 1ms in my console and from the utility on the router.

I have no idea what is causing this issue from time to time, but it isn't within my network.

Also - signals are currently -4 dBmV down and 49 dBmV up.

I did however note

3-Critical R02.0 No Ranging Response received - T3 time-out

errors in the log corresponding to the times when I was experiencing issues.


jaa
Premium
join:2000-06-13
kudos:2
Looks to me like a modem or router issue, or possibly cabling/drop. That is just me though.

The ping spike is between your router and first hop.