| Broadstripe issues WOW has bought out Broadstripe here in SW Michigan, and is in the process of "upgrading" our service. So far the "upgrade" consists of frequent, short periods of time where the Internet quits working, a drop in speed from 16 to 12 meg, and lots and lots of small glitches with the Internet - pages not found, messages not delivered, posts not posted.
I had WOW while I lived in SE Michigan and liked it. What is actually going on here in SW Michigan/Broadstripe that is making things worse rather than better? They said all the work would be done "late at night" so it wouldn't interfere with normal use. Um, really? Not that I have noticed. |
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 mix
join:2002-03-19
Utica, MI | Sounds more likely you have a signal issue with your modem that is messing with your internet connection intermittently, possibly causing packet loss. If your problem seems to get worse with wild swings in the weather (heat wave), I'd say you have a bad connector somewhere that needs to be replaced. Your best bet is to contact customer service and describe your problem. They will probably send out a tech. to search for the issue. |
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| I will pursue the bad connector issue, once the long holiday weekend is over and they will answer the phones.
There is a packet loss issue, per a ping test, and it *seems* to be WOW servers doing the packet dropping. (I did not bother to make myself pingable for this)
ae-8-8.car1.Detroit1.Level3.net 10% 54 60 60.98 66.52 213.85
ae-11-11.car2.Detroit1.Level3.net 7% 56 60 60.99 85.61 262.27 |
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mix
join:2002-03-19
Utica, MI | Don't know what servers you are pinging, but you need to ping a site like google.com and not the hops (routers) between you and your destination, as they are designed to drop and deprioritize icmp requests. |
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| reply to cathyy
You could also try different DNS and see if that fixes the problems. Try OpenDNS or Google's DNS, both are free to use, and if the problem is a configuration or caching issue caused from the conversion this will give you noticeable results right away.
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| reply to mix
said by mix:Sounds more likely you have a signal issue with your modem that is messing with your internet connection intermittently, possibly causing packet loss.
I just got confirmation that it is not just me experiencing these issues, so not just my modem. |
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| reply to uteck
said by uteck:You could also try different DNS and see if that fixes the problems.
I was using Open DNS, and switched to the ISP's DNS to see if it would have any effect. It did not. |
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| reply to cathyy
So today it went out entirely (again) but for several hours. We saw them digging up something a couple blocks away - so here's hoping my issues were caused by whatever they just had to fix! |
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 WOW_DanPremium
join:2011-03-24
Naperville, IL
kudos:22 | Hopefully the work they're doing locally will resolve it. If not, please let me know and I will see what I can do. I don't have full access to all the old Broadstripe systems yet, but I should be able to check it out. |
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| I spoke with my local broadstripe helpdesk yesterday. It appears WOW does not work with some modems. Mine is the motorola sb6120. I was told the firmware needs to be updated. I have been having the same issues as you cathyy. |
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| said by quicksticks :I spoke with my local broadstripe helpdesk yesterday. It appears WOW does not work with some modems. Mine is the motorola sb6120. I was told the firmware needs to be updated. I have been having the same issues as you cathyy.
Hahaha that's a good one.
Also it's total BS. The SB6120 is the only non-Arris WOW supports on DOCSIS 3.
Broadstripe systems are essentially in transition at the moment. Expect frequent outages and poor performance during integration. Chances are that the headend has actually been unmaintained and left to fall apart since Broadstripe decided to sell - that's standard practice in the industry and on Broadstripe, not WOW. |
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| reply to WOW_Dan
Thanks Dan will do. |
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| reply to cathyy
I'm also a Broadstripe customer and have been down since last Thursday when they switched over to the WOW network. I spoke with the tech support personnel at Broadstripe tonight and was told that since I also have a Motorola SB6120 it's a firmware issue with my modem. They tried to push the new firmware remotely but apparently it can't hit the modem so they're saying a tech needs to come out. I'd like to avoid the $36 fee if at all possible.
Is it possible to update the firmware myself and see if that fixes the issue? I did PM WOW_Dan my info so if you can look at it from your side I'd much appreciate it.
Thanks! |
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mix
join:2002-03-19
Utica, MI | reply to cathyy
What firmware revision are you guys with the non functioning sb6120 using? You can view this information at »192.168.100.1 . WOW has unofficially been able to update the firmware in the past for these modems to a version that works with WOW's DOCSIS 3.0 implementation. |
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| I'm at:
SB5101NU-2.1.7.0-GA-00-388-NOSH |
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| I should point out that since the overall transition to WOW as the service provider is still in progress, Broadstripe is still the one doing the tech support. This may be part of the issue as they may not have full knowledge of how the WOW personnel are performing the firmware upgrades for these specific modems. |
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| reply to WOW_Dan
Ok, so the tech was out today, was going to swap out my modem for a rental while on the phone wit the "ladies" as he told my wife then found out it had been configured wrong at their end. Supposedly ran the firmware update and left. Wasn't there 10 minutes. Wife reports it is still doing the same thing it was doing before he got there...not happy. |
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| reply to Aravan24
It was a WOW guy that came to my house today. And fixed nothing! |
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| reply to quicksticks
Actually the term he used was provisioned wrong. |
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| reply to RootWyrm
Nice, well great example of the out-going not knowing what the incoming has to offer...customers get caught in the middle. I've been a week with very limited internet access. Good thing I don't do work out of my home! |
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