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gar187er
I do this for a living

join:2006-06-24
Dover, DE
kudos:5
reply to tshirt

Re: [Speed] Own Extreme 50, why does Comcast want $250 to "

said by tshirt:

for that $250 the tech comes and verifies speed, and signal strength, noise and wiring condition.

It also covers if they need to rewire the coax, replace the drop, have maintaince replace the tap, 'clean the lines', add a node (physical or virtual) run new fiber, add channels or new cards at the CMTS.
Obivously that measly $250 doesn't pay for all that, but on average it helps.
It also does one more thing
It discourages people from signing up for the 105 tier for just one month just "to try it out" while Comcast has to eat all those extra costs.

WUT!?!?!

it does NOT cover add a node, run fiber, channels, or cards...that is utter nonsense.... no company will do that for a customer paying $250

while it does help curb the churn of 105 customers, it does in fact help pay for techs like me to stop EVERYTHING i'm doing preventativly in a completely different area and go fix any issue that the monitoring system detects regardless of how unrelated it is to download speeds....

the install fee pays for the required tech rolls of the service tech and the line tech to fix the issue in the node which can affect the as-paid-for-speeds..

op- most customers do in fact have a d3 modem....that doesnt mean all people will see the d3 speeds given the proper bootfile....levels, downstream SNR, upstream SNR (in the whole node), in channel frquency response, modem distortions, etc...all these need to be checked and rectified before comcast says you can have those speeds....
--
I'm better than you!


tshirt
Premium
join:2004-07-11
Snohomish, WA
kudos:5
Reviews:
·Comcast
said by gar187er:

WUT!?!?!

it does NOT cover add a node, run fiber, channels, or cards...that is utter nonsense.... no company will do that for a customer paying $250

If you carefully read what I wrote you'll see that was my exact point.
No they can't do that for a single customer, but over an average of 1000- 105 installs the $250,000 they collect will HELP pay for the 2-3-4 times they need to add/split a node, the 10's of times they needs additional line techs to find some noise, etc.
Surely it doesn't pay it all, but it helps and if the $250 bite keeps away the high churn "just wanted to try it" crowd, the long term customer will end up paying of the rest over time.
This is about selecting higher quality customers for the premium service levels.