Anon |  reply to Zyanite
Re: Zyan is pure evil
I’ve waited a very long time to post anything here, probably too long. Here is the bottom line with Zyan. The management is Evil. Flat out. They lie, they renege on their contracts, they “try” to use scare tactics and they are just slimy people to deal with. Zyan consistently makes errors in billing into the 10’s of thousands of dollars and then try’s to collect it using “scare” tactics. God forbid you try and doubt them. They bill me for lines that do not exist, no exaggeration, the honestly are not existing customers. They billed me cancellation charges for customers who didn’t fulfill 1 years worth of service even though the reason they didn’t fulfill the 1 year contract is because they were rejected and were not eligible for DSL. What??? Now I have to pay a cancellation fee for every customer who attempts to get DSL. Believe me, I am not perfect, if this happened one time I would understand. Twice I still understand, but Zyan billed me over $4,000.00 worth of these bogus charges. They billed me for hardware twice.
It like talking to someone and knowing that every other word that comes out of their mouth is a lie.
I worked with Zyan for a very long time. I dealt with some techs who were completely clueless. I blame this on Zyan management. They hired unqualified techs and didn’t properly train them leaving me having to explain in many cases how to remedy basic problems. The Zyan employee were not bad. I am sad because I met many very cool Zyan people, people who were both cool and tried to get things right. Funny they are gone yet the management people are still their. It should be against the law for what many of these so-called managers are doing and it may be….I’m looking into that now. And no I am not one of those disgruntled ISP’s who didn’t pay their bill. I paid Zyan money in the past. I can and will pay more bills in the future BUT ONLY IF ZYAN STEPS UP TO THE PLATE AND STOPS LIEING ABOUT EVERYTHING! Look…..I know how business is, you get into a money crunch and the bottom line is you need money. But treating customers like shit isn’t the answer. Why can’t Zyan’s management just grow up and face the music instead of playing these petty games? I have a real business to run and I will do it with or without Zyan, but if Zyan wants my money I demand honesty and integrity, both of which Zyan management has not displayed.
I’m sure some Zyan advocate will read this and rip me apart as I have seen on many other postings and that’s fine, I don’t really care. I’m not writing this to be spiteful. I am writing this because I am into this up to my ears and have the right to express the truth. |
