| reply to famine
Re: [Eastern Ontario] Got cogeco last week. Plagued with DNS is Hey guys,
Sorry for the confusion. When a wireless modem is installed in a customer's house, the technician should be providing the router login to the customer and suggesting they change it.
Also, if you do have a wireless modem and were not provided with the login to the router, you can call customer service and they can supply you with the login.
Hope this helps. |
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| said by Cogeco_Aaron:the technician should be providing the router login to the customer and suggesting they change it
said by Marcer:The Cisco DPC3825 is designed around customers looking for Cogeco to provide a Wireless connection in the home, supported and configured by Cogeco.
I'm confused...which one is true? |
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| reply to Cogeco_Aaron
Cogeco_Adam,
the out-sourced techs (NLH or something they are called) here in brockville do not normally give out the password to the router. I had to tell the tech to either change the password to one of my choosing or else take the modem and I would find another ISP. Needless to say, he was upset about that. |
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 AsawulfIgnorance is blissVIP
join:2005-08-17
Trois-Rivieres, QC
kudos:3 | reply to got_milk
Actually both are right, the modem/routers come in pre-configured and the customer should be given the default password upon installation. Customer is encouraged to change it, if a problem arises, tech support can reset de router to the default configuration so the customer can redo whatever changes made. |
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| reply to famine
I'm sorry to hear about your experience. That is not the expectation and I would encourage anyone who was not able to get the login from the tech to call into the contact centre and get the login information from one of the agents. |
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