reply to famine
Re: [Eastern Ontario] Got cogeco last week. Plagued with DNS is Hey guys,
Sorry for the confusion. When a wireless modem is installed in a customer's house, the technician should be providing the router login to the customer and suggesting they change it.
Also, if you do have a wireless modem and were not provided with the login to the router, you can call customer service and they can supply you with the login.
Hope this helps.
said by Cogeco_Aaron:
the technician should be providing the router login to the customer and suggesting they change it
said by Marcer:I'm confused...which one is true?
The Cisco DPC3825 is designed around customers looking for Cogeco to provide a Wireless connection in the home, supported and configured by Cogeco.
reply to Cogeco_Aaron
the out-sourced techs (NLH or something they are called) here in brockville do not normally give out the password to the router. I had to tell the tech to either change the password to one of my choosing or else take the modem and I would find another ISP. Needless to say, he was upset about that.
AsawulfIgnorance is blissVIP
reply to got_milk
Actually both are right, the modem/routers come in pre-configured and the customer should be given the default password upon installation. Customer is encouraged to change it, if a problem arises, tech support can reset de router to the default configuration so the customer can redo whatever changes made.
reply to famine
I'm sorry to hear about your experience. That is not the expectation and I would encourage anyone who was not able to get the login from the tech to call into the contact centre and get the login information from one of the agents.