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PRIUS

join:2009-09-17
Toronto, ON
reply to activoice

Re: [Homephone] Bell raised residential rates again (June 2012)

The new prices that took effect June 3, 2012 is for Home Phone Services not in a Home Phone package. Home Phone packages (including Lite, Basic, Choice and Complete are not affected; in other words, no price increase).

»www.bell.ca/Residential_services···_updates

activoice

join:2008-02-10
York, ON
Right but if you are NOT in a home phone package then you will see an increase, and looking at that chart the increase varies widely... (from .69 to $3.04)

I fell into the $2.77 increase, as I was previously getting billed 21.79 for the residential line, .17 for 911, and $2.80 for touch tone service, (how the heck is touch tone service still considered a feature)

PRIUS

join:2009-09-17
Toronto, ON
Bell has a fashion of telling customers that the Touch-tone fee is mandated by the CRTC. The CRTC never mandated that Bell charge customers Touch-Tone fee. The Touch-Tone fee is a voluntary fee that Bell charges customers; a cash grab.

Bell got caught in a lie on CBC Market Place April 6, 2012 when Bell told CBC that the Touch-Tone fee is mandated by the CRTC. After indepth investigation, the CBC reported back that the CRTC DOES NOT require Bell to charge for Touch-Tone. See the video below; as well, Bell's response: Touch-Tone Busted.

To answer your question, Touch-Tone IS NOT a feature. It's a cash grab from Bell.

»www.cbc.ca/marketplace/2012/busted/

»www.cbc.ca/marketplace/includes/···ment.pdf


yyzlhr

@rogers.com
reply to PRIUS
said by PRIUS:

The new prices that took effect June 3, 2012 is for Home Phone Services not in a Home Phone package. Home Phone packages (including Lite, Basic, Choice and Complete are not affected; in other words, no price increase).

»www.bell.ca/Residential_services···_updates

Thanks for your link, but what exactly are they referring to when they say home phone service not in a home phone package? I signed up with Bell ages ago and have not made any changes so I have no idea what they're talking about.

Also, I'm paying 21.79 for my home phone right now and it says it will go up to $24.56 as of June 3rd, but on my latest bill I've been billed up until Jun 24 at the $21.79 rate. I also don't recall receiving any notice regarding this price change. Are they going to backcharge me on my next invoice?

PRIUS

join:2009-09-17
Toronto, ON

2 edits
Click for full size
said by yyzlhr :

said by PRIUS:

The new prices that took effect June 3, 2012 is for Home Phone Services not in a Home Phone package. Home Phone packages (including Lite, Basic, Choice and Complete are not affected; in other words, no price increase).

»www.bell.ca/Residential_services···_updates

Thanks for your link, but what exactly are they referring to when they say home phone service not in a home phone package?

P.O.T.S (Plain Old Telephone Service) Line. Bell still offers P.O.T.S. telephone service to new and existing customers, as indicated in the 'Full Offer Details' at the bottom of the page (See attached).

So, for example, John Doe is a Bell Customer to Home Phone Basic offering two calling features and wishes to downgrade to a P.O.T.S. line. According to the 'Full Offer Details' (disclaimer notice) on Bell's website, P.O.T.S. is available to NEW and EXISTING CUSTOMERS.

As well, Bell cannot raise the price on a regulated line without the approval from the CRTC. On a deregulated line, Bell can raise the prices anytime the company wishes to do so (Home Phone Packages).


zong
Premium
join:2005-07-21
Scarborough, ON
Mine finally went up $2.77.

Does anyone know what month the notice of increase was supposed to be in?

HeadSpinning
MNSi Internet

join:2005-05-29
Windsor, ON
kudos:6
reply to PRIUS
said by PRIUS:

Bell got caught in a lie on CBC Market Place April 6, 2012 when Bell told CBC that the Touch-Tone fee is mandated by the CRTC. After indepth investigation, the CBC reported back that the CRTC DOES NOT require Bell to charge for Touch-Tone. See the video below; as well, Bell's response: Touch-Tone Busted

Sortof. It is a fee that Bell asked for permission from the CRTC to charge when Touch Tone was introduced. The fee is part of an approved tariff.

Bell has simply never ASKED the CRTC to rescind the tariff item, and NOT charging it to someone would be against the tariff.

Bell is free to apply to the CRTC to remove the touch tone fee as an approved tariffed service, but why would they? Until then, they have to charge it to everyone, otherwise they're violating tariff.
--
MNSi Internet - »www.mnsi.net


HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
Wasn't the touch tone fee supposed to cover the cost of the new equipment to support it way back when? That ship has LONG sailed as all switches are digital for how many years now, 15, 20?

Shouldn't the public be able to call out Bell on this bullshit and bring it in front of the CRTC?

This is profiteering at its finest.
--
GO BLUE JAYS!



RMerlin

join:2009-10-09
Montreal, QC
said by HiVolt:

This is profiteering at its finest.

Same deal with the DSL modem rentals IMHO. DSL modems have dropped in price over the years, yet Bell recently increased the rental fee. And they also make it mandatory. My 2701 spent its time in its original box in a closet. I took it out one time as I was having a DSL outage, and I wanted to ensure it wasn't my Speedtouch the culprit (turned out it was a widely spread outage on Bell's end).