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aa6vh

join:2005-07-25
Oxnard, CA
reply to Need BB

Re: [FiOS Phone] Converting from Freedom Essentials to Digital V

I read that Verizon's management, in their infinite wisdom, decided that only new customers can get Digital Voice. Supposedly they are not supposed to allow upgrades from Freedom Essentials to Digital Voice.

I also read that the CSRs are not always aware of this policy, and that it is difficult (if not impossible) to bypass the policy.

There is a long thread on this topic over on the actual Verizon FIOS support forum, if you want more details.



SparkChaser
Premium
join:2000-06-06
Downingtown, PA
kudos:3
Reviews:
·Verizon FiOS

said by aa6vh:

I read that Verizon's management, in their infinite wisdom, decided that only new customers can get Digital Voice. Supposedly they are not supposed to allow upgrades from Freedom Essentials to Digital Voice.

There was NO way I could get a new package after the old one expired without DV.

I'm happy with it but I did try to keep FE.

So, it's not that way in PA.
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"Facts do not cease to exist because they are ignored." - Aldous Huxley

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Shady Bimmer
Premium
join:2001-12-03
Northport, NY
Reviews:
·Verizon FiOS
reply to aa6vh

said by aa6vh:

I read that Verizon's management, in their infinite wisdom, decided that only new customers can get Digital Voice. Supposedly they are not supposed to allow upgrades from Freedom Essentials to Digital Voice.

That was old policy, and only applied to some markets. VZ is now driving customers to DV from FE, so any new contracts/bundles require a change to DV. That policy had been covered in this forum some time ago, and the force to DV has been covered quite a bit here as well.

It is indeed odd that the OP is having this issue.


Lightsword

@verizon.net

Verizon is not letting me upgrade my internet/phone bundle without changing to DV from FE, however DV is apparently not available in my area yet which means I would have to unbundle to get the new speeds which would cost me 50 more a month. Is DV not available because I have an older ONT or is it something to do with the central offices not supporting it yet?



danclan

join:2005-11-01
Midlothian, VA

said by Lightsword :

Verizon is not letting me upgrade my internet/phone bundle without changing to DV from FE, however DV is apparently not available in my area yet which means I would have to unbundle to get the new speeds which would cost me 50 more a month. Is DV not available because I have an older ONT or is it something to do with the central offices not supporting it yet?

The answer could be YES to both your statements. The CO in your area may not yet support DV and your ONT may also not support it.


Chris123NT

join:2001-11-24
Nesconset, NY
reply to aa6vh

said by aa6vh:

I read that Verizon's management, in their infinite wisdom, decided that only new customers can get Digital Voice. Supposedly they are not supposed to allow upgrades from Freedom Essentials to Digital Voice.

I also read that the CSRs are not always aware of this policy, and that it is difficult (if not impossible) to bypass the policy.

There is a long thread on this topic over on the actual Verizon FIOS support forum, if you want more details.

I'm not sure how accurate that is, when I upgraded to 75/35 I was told I had to upgrade to digital voice as well or they couldn't give me the higher speed.

hemigod
Premium
join:2005-04-09
Norristown, PA
Reviews:
·Verizon FiOS

said by Chris123NT:

I'm not sure how accurate that is, when I upgraded to 75/35 I was told I had to upgrade to digital voice as well or they couldn't give me the higher speed.

Same here. Since I was already on FIOS, the copper line was long since disconnected anyway and now that I have DV, what's not to like about it (well, besides the snafu I had with my distinctive ring line)?


danclan

join:2005-11-01
Midlothian, VA

As has been reported before in this and other threads its simply not true anymore. Very few places don't support DV. The reason you cannot is because of 1 of two reasons:

1. Your ONT is old and doesn't support it.
2. You really are unlucky in that your CO hasn't been updated yet

Call verizon explain that your ONT is older than they, use the neighbors addresses who recently got FiOS or don't yet have it and see if they can get it. Once you have those addresses in hand tell the CSR that yes your area can in fact get DV and to file the ticket to correct your address.

If all else fails tell them you want 150/65 and they will have to most likely update your ONT which will automatically release your address now for DV and then you have call yet again and get the CSR to bundle you.

This is what I am in the middle of having to do...so far all the CSR have been very respectful and helpful and reporting on the updated status of the various tickets i have open in this painful process.