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JAC70

join:2008-10-20
canada
reply to elitefx

Re: [Express] Rogers express 80gb cap?

So why not get a Docsis 3 modem and be done with it?

Hooter

join:2009-08-17
Scarborough, ON
Maybe because their D3 modems are crap!


elitefx

join:2011-02-14
London, ON
kudos:2

3 edits
reply to JAC70
said by JAC70:

So why not get a Docsis 3 modem and be done with it?

So I walk into Rogers here in London. I say " I need a docsis 3 modem". The girl puts a Cisco gateway on the counter. So far, so good. I say " How much? She says "$149.95" "Okay" I said "I'll take it"
She says "I need your account info". I said "So you'll sell me the Cisco Gateway for $149.95" "Oh no" she said "You can only buy an SMC, the Cisco gateways are $7.00 a month rental fee" "I don't rent, I buy" I said. "Sorry sir, we can't sell you a Cisco gateway" I walked out of the store empty handed.

Bottom line: Rogers rents the good stuff and sells the garbage. Me, you, Rogers and the whole world knows SMC Gateways don't work, they're flawed and aren't worth 10 cents.

So here I sit with my trusty Cisco D2 modem on "Express" 10mbps down/60GB bandwidth.

There's no way out. Rogers says D3 modems are mandatory and then turns around and flat out refuses to sell me one. Only a complete noob would buy SMC trash or pay $7.91 with tax/month into perpetuity for a Cisco D3 Gateway valued at $149.95


yyzlhr

@rogers.com
You can buy a Cisco one, but it comes out of the rental pool. Rogers does not have any retail packaged Cisco D3 gateway. The rep could have sold it to you, but she would have to charge it to your Rogers account as opposed to collecting the payment in store. She probably just didn't know how to do it, like most reps.


elitefx

join:2011-02-14
London, ON
kudos:2
said by yyzlhr :

You can buy a Cisco one, but it comes out of the rental pool. She probably just didn't know how to do it, like most reps.

Not even worth wasting my time replying to this tidbit of info.

JAC70

join:2008-10-20
canada
reply to elitefx
Have you tried calling Rogers, telling you want to buy a Cisco, and have them arrange for you to pick one up at retail?


gwilki

@rogers.com
I can only speak for the store closest to me in Ottawa. I went in today after being told on the phone that I could only have the service that I am paying for if I am willing to pay to rent a gateway. I gave up with Chat and went into the store. I wanted to buy a modem, not a gateway,that would give me what I am paying for. I was told that, not only could I not buy a simple modem, but I could not rent one, either. I could either buy or rent a gateway. It was the gateway or nothing. I chose nothing.


yyzlhr

@rogers.com
said by gwilki :

I can only speak for the store closest to me in Ottawa. I went in today after being told on the phone that I could only have the service that I am paying for if I am willing to pay to rent a gateway. I gave up with Chat and went into the store. I wanted to buy a modem, not a gateway,that would give me what I am paying for. I was told that, not only could I not buy a simple modem, but I could not rent one, either. I could either buy or rent a gateway. It was the gateway or nothing. I chose nothing.

Um yes, this has been discussed to death in these forums. Rogers does not sell or rent a standalone docsis 3.0 modem no matter how nicely you ask or how loud you scream.


elitefx

join:2011-02-14
London, ON
kudos:2

1 edit
reply to gwilki
said by gwilki :

I chose nothing.

I hear ya Brother. I'll bet there's thousands of us that are at our wit's end with Rogers. They treat us like cattle. No wonder Rogers cable/internet customers are leaving in droves. Rogers profits are down, they're headhunting new execs to try and save the business. Rogers name is mud no matter where you look. Like a guy said in another thread, 30 years ago we were proud to have Rogers and look where things are now. Sad really, all it would take is a little flexibility on Rogers part and a little genuine customer service.....Oh well, just like RIM, the tables are finally tipping at Rogers.


elitefx

join:2011-02-14
London, ON
kudos:2

2 edits
reply to yyzlhr
said by yyzlhr :

Um yes, this has been discussed to death in these forums.

Ummm yes, and you've missed the man's point by a coooountry mile. No business has EVER survived in Canada by failing to provide customers with the services they require. None. Not one. You either do it the customer's way or you won't be doing it at all.
Take RIM for example. Behind the 8 ball when it came to flexibility, changing with the times and giving the customers what they wanted in a timely manner. RIM shares down from what $140 a year ago to $9 today.
Without a massive overhaul of their business model Rogers is finished. 2.95 billion in revenue so far in 2012 and only $305 million in profit???? Tells the whole story right there. They're in way over their heads and they need to do anything to crawl out of the hole they've dug themselves into. And it's the customers that will decide if Rogers can survive. Cutting 300 jobs here and 400 jobs there isn't going to get it done. Rogers needs to bend over backwards to keep existing customers and attract new ones. If customers want a standalone D3 modem then Rogers needs to make damn sure they get one and so on....
Rogers days of dictating what the consumer will and won't do are drawing to a close. All Rogers will be is a TV network, magazine and ballpark owner. It's cable/internet service will be toast. No company is ever too big to fail. Look at Canada's Nortel (who you say) once the biggest telephone producer in the world with a 100 thousand employees and non existant today. Those that fail to learn from mistakes of the past are doomed to repeat them.
Change with the times or get left behind. It's a fact of life in business.


yyzlhr

@rogers.com
I think you've missed my point. My point is that it is well known that Rogers does not provide a standalone D3 modem, it's not necessary to endlessly post about how Rogers refuses to offer their customers a standalone D3 modem, it's not like Rogers is listening anyways.

I agree that Rogers is being steered in the completely wrong direction, but this D3 fiasco is not why they're failing. Although I don't support Rogers decision to offer a gateway only option, I can tell you from experience that the vast majority of customers are actually very content with the gateways that Rogers provides and if there are any good changes in the way Rogers does things in order to turn their financials around, offering a standalone D3 modem will not be one of them. It's just unnecessary from a cost and labour for Rogers to source a company to provide it and distribute it when the existing gateway can be put into bridge mode to accomodate customers who want to use their own routers.


elitefx

join:2011-02-14
London, ON
kudos:2
said by yyzlhr :

I agree that Rogers is being steered in the completely wrong direction, but this D3 fiasco is not why they're failing.

You're right, this modem thing has been overly discussed which indicates it is not a trivial matter to many Rogers customers.
Simply instructing CSRs to provision 3rd party Docsis 3 modems is hardly an expensive proposition in anyone's books. Failing to address this situation IS an expensive blunder on Rogers part.
Rogers should be reading these forums to further understand the wants and needs of their customer base.

gwilki

join:2012-06-29
Kanata, ON
I should have been more clear in my first post. Not only could I not buy a simple D3 modem, I could not buy the Cisco enhanced gateway, either. It was mentioned here that Rogers could take one of these from the rental pool and sell it. The local store would/could not do that. I told them that I accepted that it would be a re-furb. Still no dice.

In a longer chat session yesterday, I was offered a $72 credit if I would pay $100 taxes in to rent the gateway. I passed.

grand total

join:2005-10-26
Mississauga
kudos:2
Reviews:
·VMedia
·Anveo
reply to elitefx
said by elitefx:

said by JAC70:

So why not get a Docsis 3 modem and be done with it?

So I walk into Rogers here in London. I say " I need a docsis 3 modem". The girl puts a Cisco gateway on the counter. So far, so good. I say " How much? She says "$149.95" "Okay" I said "I'll take it"

Since you live in London buy yourself a DPC3825 from Microcad on McGregor Ave for $133.07.
--
DPC3825 - WRT610N - SPA2102 - Asterisk 1.8.11.0 with Asterisk GUI on Virtual Server. Experimenting with freeSWITCH
VoIP.MS - Voxbeam - Localphone - Numbergroup - Callcentric - UKDDI


elitefx

join:2011-02-14
London, ON
kudos:2

1 edit
said by grand total:

Since you live in London buy yourself a DPC3825 from Microcad on McGregor Ave for $133.07.

You're a good man! I'll check it out Thanks....
Just found this. May be an uphill battle.. »[Extreme] Rogers won't activate non-Rogers DPC3825 ...

grand total

join:2005-10-26
Mississauga
kudos:2
Reviews:
·VMedia
·Anveo
Before I bought from Microcad I opened a chat with a Rogers technician asking him if they would activate a 3rd party DPC3825. He confirmed that they would. I kept a copy of the chat just in case but it wasn't necessary to produce it. It did take a while to activate it (in the Rogers store) but in the end they got it done. I'm very happy with the DPC3825, I use it in Bridged Mode.
--
DPC3825 - WRT610N - SPA2102 - Asterisk 1.8.11.0 with Asterisk GUI on Virtual Server. Experimenting with freeSWITCH
VoIP.MS - Voxbeam - Localphone - Numbergroup - Callcentric - UKDDI