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webfors

join:2006-10-03
Kanata, ON
reply to webfors

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

FYI, no modem reboots in 3 days with the DC475 stac 2.16. Fingers crossed!



amon

@teksavvy.com

I can also confirm that there are no more random modem reboots with the DCM475 running STAC.02.16.

I started the cable service two weeks ago and had the reboot problem with the 476 from day one.

A Rogers technician was dispatched to check the signal levels and he found no issues. He recommended to have the modem replaced.

After calling tech support, TSI sent me a DCM 475 with STAC.02.16 as a replacement. The modem has been online for the past 3 days without any issues.