Zar
Premium
join:2001-08-04
Platte City, MO
| reply to Micheal64
Re: Latency in Oklahoma City
After 26000 traces 68.12.8.53 lost 10% all day today.
I am sick of this. I only go thru 2 routers from my cable modem gateway..68.12.8.61 and 68.12.8.53.
61 is fine. 53 sucks ...
And they want to roll a truck out because I might have a signal problem since I reported packet loss. I will let them come on out and look at my nice system, and I will have all the pingplotts, visualroutes, tracert, and whatever tool I can dig up to show them.
Just one question. What would cause 68.12.8.53 to drop packets every 17 to 20 seconds all day???
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Don't knock on deaths door, ring the bell and run, he hates that. |
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jparn1
join:2002-01-29
Oklahoma City, OK
|  reply to jparn1
Hey Guys, this is about the best report I have had in days. My buddy and I caught about 35 Crappie this morning down at Lake Fuqua. I don't even care about the 3 Line quality tests I failed since about 4PM. I sure am glad fishing doesn't require a cable modem. Hehe! |
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BillRoland
Premium
join:2001-01-21
Ocala, FL
clubs:
 ·Cox HSI
| reply to Micheal64
said by Dredster:
Oh Please!
I will argue the point that it's "difficult to track down".
Well, I would argue that it was hard to track down because, for the first several months of this year, they've had bigger fish to fry, and didn't have the resources to get the overloaded node taken care of. An overloaded node was probably one of their least concerns until they got the major issues taken care of, mainly, building the network and getting decent peering set up. That's just my opinion, but if they're fixing it now, then that's great. I want to go on the record with everyone, since there seems to be a little confusion: I think the Cox Presence on this message board is excellent, and I hope they're making use of the great resources that everyone is providing, I'm sure they are, they'd be stupid not to.
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"Do your duty in all things. You cannot do more. You should never wish to do less." Robert E. Lee |
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Micheal64
join:2002-03-05
Oklahoma City, OK
| said by BillRoland:
Well, I would argue that it was hard to track down because, for the first several months of this year, they've had bigger fish to fry, and didn't have the resources to get the overloaded node taken care of. An overloaded node was probably one of their least concerns until they got the major issues taken care of, mainly, building the network and getting decent peering set up.
If I didn't know what I do know about their network I'd agree with you. However, most of us started seeing these problems just after Thanksgiving 2001. Problems were reported, no action taken. As far as a bad node not being a concern, they are. Without going into details, just remember that all services route through the node from the headend. You lose a node and HSD, Video and Telephone are down for approx 10,000 homes if the node is at full capacity. However, I've been recently told that only 4000 modems are to be assigned to a node. If telephone isn't effected, then it's probably not a high priority to them since they can't get into a lot of legal problems not having reliable HSD. As for the Cox network needing to be built up, don't let anyone fool you. It's been around for a few years now.
Dredster
[text was edited by author 2002-03-15 23:48:10] |
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Micheal64
join:2002-03-05
Oklahoma City, OK
| reply to Micheal64
Well, I just got off the line with Tier 2 about my existing ticket and there's a little grey mist of hope starting to form. It's been escalated to level 3 now. So, maybe someday I'll see normal throughput again. I've also been informed that they don't start to worry until the cpu is at or over 95% and 80% of max memory on the node. I did also find out that there are currenly approx 4300 modems on that node. Only the Shadow knows..
Dredster |
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jparn1
join:2002-01-29
Oklahoma City, OK
|  Hey Dredster, I hope u have better luck than I am having. I went through all the levels of support at Cox starting with my initial complaint on this issue just after Thanksgiving till I made it to management about Jan. 1, 2002. After everything failed to show improvement They turned my complaint over to Area Field management and now, since Jan.1, we trade e-mail and I complain to him and he comes back with "BS" and that is all that happens. So now I just take a "wait and see" approach. I think Cox would just as soon let the people that don't know enough to complain keep sending their payments and have people like us that are a constant source of aggravation just get fed up and go away. A large portion of Cox customers do not use their pc for anything but chat and e-mail and surfing, they have no idea about packet loss or slow and incomplete newsgroups and never even heard of DSL Reports. They don't even know they are being "Hosed". Now that I am reading these posts I know this is not just a local problem but this is occurring on a National level and Complaining seems to do no good. I have complained to everyone at Cox that I can communicate with on the phone or their web sites, by e-mail, and even "Snail Mail" and in person. I am sure they wish I would just go away. I do not know any more ways to get Cox's attention. There have been more days devoted to Cox technical support than I care to think about. I have had more technicians wasting my time and theirs than I ever wanted to see. The problem is not my equipment and I now refuse to let them come waste my time taking my equipment apart looking for answers they know r not there. So good luck with level 3 tech support but don't hold your breath. I have seen Cox Cable when it is working like it should but it has been a LONG time. Still Disgusted in OKC! |
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Zar
Premium
join:2001-08-04
Platte City, MO
| reply to Micheal64
March 16 7am
»/quality/nil/701758
It looks great, only because 68.12.8.53 was not involved. It still is chocking every 18 to 20 seconds with 10% packet loss.
But it does look like some of the problem routers are not a problem right now (fingers crossed)...
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Don't knock on deaths door, ring the bell and run, he hates that. |
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coxengr
Premium,VIP
join:2002-03-09
Atlanta, GA
|  reply to Micheal64
Let me set the record straight on a few technical details. Our average node (ie. fiber node) size is about 800 homes. So I can assure you we don't have 4,000 customers on a node. 4,000 is probably the number of subscribers on the entire CMTS (cable modem termination system) chassis - which has numerous up and downstream ports. (Yes, I realize this is what customer service told you, and if so, then they mis-spoke.) |
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jparn1
join:2002-01-29
Oklahoma City, OK
| reply to Micheal64
»/quality/nil/701819 »/quality/nil/701408
»/quality/nil/701190
»/quality/nil/701158 »/quality/nil/700410 »/quality/nil/700218 »/quality/nil/701267 these are some tests from yesterday and a test from today. Shows some improvement today but still failing. This is typical of Cox performance at my house. Gaming online becomes very difficult when this is occurring. Bigtime lag and disconnects. I have given Cox engineers my username and password so they could access my test history and have a better idea about what is happening, however, the Area Manager told me he did not give much credence to these tests performed at DSL Reports. I hope this is on topic enough for our System Moderator. Still Disgusted in OKC!
Mod Note:Edited to get the links working properly. Thanks, jparn1, these will help give more stuff for the techs to work with.
[text was edited by moderator]
[text was edited by author 2002-03-16 13:32:54] |
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imtim83
You All Deserve The Economic Meltdown
Premium
join:2001-06-03
Kenner, LA
| reply to Micheal64
jparn1 yep cox really only wants to go by like pings and traceroutes though dos which i do not like. DSL reports line qaulity test is just as good and tells the truth. Lets see jparn1 how many excuses can you think Cox.net tech support made to you so far? Bet you could name 100s.
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Any help is very appreicated.Please Reply.Thanks |
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catseyenu
Ack Pfft
Premium
join:2001-11-17
Fix East
| reply to Micheal64
That 68.12.14.14 is a continual sticky spot.
»/badrouters/68.12.14.14
»/quality/nil/702078 |
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jparn1
join:2002-01-29
Oklahoma City, OK
| reply to imtim83
»/quality/nil/701953
»/quality/nil/702041
man u really dont want me to start down the "Cox excuse trail" but heres a couple more Line Quality Tests from today. Those particular routers seem to be playing a starring role in my problems. But I am sure that Cox would rather lay the blame on my equipment and my configuration. MALARKY! I think the pile of tests show a clear picture of FAILURE and it is not at my house. These are not the worst tests I have seen when testing my ip. This is why gaming online is full of lag and disconnects. I just call it like I see it. Still Disgusted in OKC! |
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2kmaro
Think
Premium,ExMod 1 BC
join:2000-07-11
ColossalCave
clubs: 
| Let me toss out a little food for thought to intim83 and jparn1 and anyone else at similar frustration levels:
There are Cox technicians trying their very best to assist in the OKC area given the information you and others are providing here. Do you really think you're making any friends by berating them and giving them a hard time here in this thread? Save it for some other thread -- keep it out of here. I for one would like to have the problems resolved here and elsewhere. If continued belittling of the techs or the provider in this forum cause the help that I feel I'm getting to suddenly stop, then quite frankly I'm going to be highly pissed!
I'm not saying don't voice your complaints - what I am saying is that this is NOT the thread to do it in.
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I am not now, nor have I ever been, a member of the Comcast Party. |
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jparn1
join:2002-01-29
Oklahoma City, OK
| »/quality/nil/702041 »/quality/nil/702111 Here are a couple more tests from today. If you dont want to hear the truth then dont ask. I have been giving honest and accurate reports about problems I have experienced trying to get Cox to address these issues with latency. I am sorry u dont like what u r hearing but I dont like the results I have been getting very well either. I am not trying to make friends at Cox. I am trying to get them to provide the level of service I am paying for. Strictly business. I pay Cox for High Speed Internet service so I can game online. I like to get what I pay for and I dont care who gets mad about my complaints when I am trying to get Cox to live up to their end of the agreement. If it was working right I would not have to bother them at all. That is my goal. I dont want to have to bother Cox ever again because my connection is not operating properly. I dont mean to offend u 2kmaro or any other member of this forum. I am just telling everyone what I have been through so they wont be surprised if it happens to them. Still Disgusted in OKC! |
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Zar
Premium
join:2001-08-04
Platte City, MO
| reply to Micheal64
PapaSmurf, Coxengr..
How about a update on what is going on with this data.
No change on my problem, but would like a update anyway..
Thanx
--
Don't knock on deaths door, ring the bell and run, he hates that.
[text was edited by author 2002-03-16 17:46:28] |
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Zar
Premium
join:2001-08-04
Platte City, MO
| reply to Micheal64
March 16 5pm
68.12.8.53 still is a thorn in my side |
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Micheal64
join:2002-03-05
Oklahoma City, OK
| reply to coxengr
I stand corrected then. My apologies. I could've sworn that the limitation was 10,000 homes served. I can't locate my study guide to see what the actual figure was that we were given in training here in Okc. But I was informed, twice now, that there are 4300 modems on my node. Correct information? From what you've said, probably not. Either way, my issue is still unresolved and at tier 3. Also from previous comments from others, I'll be lucky to get it resolved. I can tell from reports that I've done, that my particular latency issue is between me and my gateway. Maybe it's the node, maybe it's the actual interface that I'm hitting on the router. I've no way to tell and can't get on the phone with anyone who can actually look at either besides the web interface they use at all tiers. |
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Micheal64
join:2002-03-05
Oklahoma City, OK
| reply to 2kmaro
said by 2kmaro:
(snip)
If continued belittling of the techs or the provider in this forum cause the help that I feel I'm getting to suddenly stop, then quite frankly I'm going to be highly pissed!
(snip)
Look 2kmaro, we've been trying to get these issues resolved the normal way for a long time. Some of us for the last 6 months or more. Speaking for myself, I don't recall berating those that are in here trying to help (Papa Smurf and Coxengr specifically). If I've said anything to offend them, then I openly apologize because I'm glad they're here. They are interested in our problem and are trying to help. That's a good thing. |
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jparn1
join:2002-01-29
Oklahoma City, OK
| I just forwarded all my Line Quality Tests from the last 3 days and another request for help to my Local Area Manager. He is the person in charge of my complaint. If I receive a reply I will post it for you. Maybe he will take these reports seriously. Still Trying in OKC. |
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Micheal64
join:2002-03-05
Oklahoma City, OK | reply to Micheal64
»/quality/nil/702427 |
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