 TransmasterDon't Blame Me I Voted For Bill and Opus
join:2001-06-20
Cheyenne, WY
 ·CenturyLink
| reply to knewman
Ya right "best on-line experience possible" This is just like Exlax's "We want the customer to have the best experience possiable, no cramps 
If I had a modem I purchased myself I would have no expectation of any customer support for it, hell I wouldn't call for customer support even if the moden was rented. You get some poor person in India getting paid chicken feed to read a script back to you.
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I am quite sure now that often, very often, in matters concerning religion and politics a man's reasoning powers are not above the monkey's.
- Mark Twain in Eruption |
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patcat88
join:2002-04-05
Jamaica, NY
kudos:1 | Chicken feed to eat, or chicken feed to feed the family chickens? |
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 TrimlinePremium
join:2004-10-24
Windermere, FL
 ·Callcentric
| reply to Transmaster
This is corporate code for "your bill is going to increase" substantially.
Always remember, when a corporate communication states
1) We want every Charter Internet customer to have the best on-line experience possible
Equates to that you are going to pay more, for not really anything, but by doing so, you'll feel better. At least they were honest and used it in the number one slot....  |
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| reply to Transmaster
I worked for Charter for years and there are no call centers in India. I worked at the one in Louisville, KY., and the overseas call centers are in Panama, Mexico City, Cainta Philippines, a couple in Canada, and maybe one in Brazil. The ones overseas are tiny. We had 2 in the Philippines but 1 was washed away in a Typhoon during a "state of calamity". The other 1 is a billing call center which I'm sure is to upset customers and force them to forget trying to get billing information since I couldn't even understand them. If anyone needs an expert witness on billing issues with Charter feel free to contact me. No one is trained on billing calls and you will get a different answer every time you call about a billing question. I worked tech support but as with all the call centers the primary directive is to get you to buy stuff you don't want and probably doesn't work. Good luck to all of you. |
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