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moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink
reply to obdurl

Re: [Speed] Suddenlink Cable internet Lag

wow, a doc1 system...?

your bandwidth doesn't really matter for gaming on a console. you're likely not even using 1 meg to play online. it's the latency. and regardless of what ANYONE says, at 100-150 ms you still won't be getting killed before you see them on screen. you're talking 1-2 TENTHS of a second.

have you tried to unplug your modem from the power for a minute to reset it? you're showing 50+days. would also be helpful to run some tracert to the game servers if possible, or a smokeping on your ip address so we can see what's going on with the latency.

that jitter has me a bit concerned though. usually you'll start to see jitter on an oversold node :/
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old


obdurl

join:2012-06-25
Muskogee, OK

I just unplugged the modem, removed battery, unplugged ethernet wire and coaxial and let set for 5 minutes.

Here is the smoke ping link that was run before the reset of the modem. I found it earlier but do not know if it is setup right.
»/r3/smokeping.···7bc53032

All this info is run from the computer. I do not know if I should be running it from the PS3 or if I even can. I will try to see if I can tracert but I have never done it but will look in to it.

Here is the event log and status from the Arris TM602 after turning it back on.

RF Parameters
Downstream
Freq/Power: 561.000 MHz 0 dBmV
Signal to Noise Ratio: 37 dB
Modulation: QAM256
Upstream
Freq/Power: 35.000 MHz 45 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16

Status
System Uptime: 0 days 0h:4m:29s
Computers Detected: 1
CM Status: Telephony-AC Power Iso OFF Reg Complete
Time and Date: TUE JUN 26 17:52:40 2012

Interface Parameters
Interface Name Provisioned State Speed MAC address
LAN Enabled UP 100 (Full) 00-1D-CF-6B-96-D0
CABLE Enabled UP ---- 00-1D-CF-6B-96-D1
USB Enabled DOWN 12 00-1D-CF-6B-96-D3
MTA passWithWarnings UP ---- 00-1D-CF-6B-96-D2

DOCSIS(CM) Events
Date Time Event ID Event Level Description
***** 20000200 3 No Ranging Response received - T3 time-out
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 20000200 3 No Ranging Response received - T3 time-out
***** 20000300 3 Ranging Request Retries exhausted
***** 20000200 3 No Ranging Response received - T3 time-out
***** 21025103 3 Registration RSP rejected unspecified reason
***** 20000200 3 No Ranging Response received - T3 time-out
***** 20000300 3 Ranging Request Retries exhausted
5/31/2012 13:53 20000200 3 No Ranging Response received - T3 time-out
6/26/2012 17:41 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
***** 13000401 5 ToD request sent - No Response received; CM-MAC=00-1d-cf-6b-96-79;CMTS-MAC=00-25-84-57-4b-79;CM-QOS=1.1;CM-VER=1.0
***** 1040100 6 TLV-11 - unrecognized OID
***** 8 4 Touchstone SW Upgrade Failed Before Download Attempt: Provisioned upgrade, no match in arrisCmDevSwTable

PACKETCABLE(MTA) Events
Date Time Event Level Enterprise Event ID Description MAC Address Endpoint Name
1/1/1970 0:00 5 4115 7 Voice Line Loop Current Change to High, Line Number = 1 00:1D:CF:6B:96:D2 AALN/1:/0.0.0.0
1/1/1970 0:00 5 4115 7 Voice Line Loop Current Change to High, Line Number = 2 00:1D:CF:6B:96:D2 AALN/2:/0.0.0.0
1/1/1970 0:00 5 4115 16 MTA TFTP: Successful 00:1D:CF:6B:96:D2 mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
1/1/1970 0:00 5 4115 26 MTA PROV: Successful! 00:1D:CF:6B:96:D2 mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
1/1/1970 0:00 5 4115 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 00:1D:CF:6B:96:D2 AALN/1:mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
1/1/1970 0:00 5 4115 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS 00:1D:CF:6B:96:D2 AALN/2:mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
1/1/1970 0:00 5 4115 14 Power Supply Telemetry Log - TELEMETRY NORMAL 00:1D:CF:6B:96:D2 mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102

Thanks for your support.
i am guessing that you might be working for
Suddenlink by the data you listed at the end of your post?


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink

No, I actually don't work for SL :/

BUT! Your connection looks ok at your house from what I can see here. Still curious about the Doc 1 setup.... Looks like the issue is your local node starting to run out of bandwidth. You're picking up some decent increase in latency at the last SL router before hoping networks (all SL customers in the area are sharing one outbound jump) It does seem to be, from what I can see, isolated to the west coast.

Could you run a tracert to anything that you know to be on the east coast?

ALSO, it looks like you are turning your computer/modem off at night. Could you leave it on so the smokeping test will show results during "prime time". Only needed for a day or two
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old


obdurl

join:2012-06-25
Muskogee, OK

I have smoke ping on now. I am looking for something to tracert on the east coast. Doing a web search I guess.

Suddenlink tells me the further out I go that I am going to loose download speed and increase latency.
My connection to Suddenlink network is usually good but out of the network it slows down. Right now my PS3 Network Utility is only receiving 6 mg dnld. Having a hard time getting in to games. And several server host timed out.

Thanks



moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink

That is correct. Obviously electrical signals take a certain amount of time to travel a certain amount of cable. The thing I am pointing out is that you are experiencing a lag spike before you are leaving the SL network. Not only does this mean that your signal hasn't gone that far (relatively), but being it's the LAST hop on SL network, that either the router is borked or they are having capacity issues.

I would suggest also getting in touch with Ashley from SL now that she has made a post in this topic. She will have access to actual network information that I can't see.
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old


obdurl

join:2012-06-25
Muskogee, OK

I did just that. Thanks for you time.


obdurl

join:2012-06-25
Muskogee, OK

Having problems playing games today and even a little worse. My PS3 Network Test Utility just displayed a 1.9Mbps Down Load. 1.1Mpbs Upload. I have no idea about what's going on. Speedtest shows everything running fast.



moldypickle

join:2009-01-04
Haughton, LA
kudos:2

Was Ashley able to get you any more assistance?


obdurl

join:2012-06-25
Muskogee, OK

She said she is contacting a management team to look into it.