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magg123

join:2003-12-31
Windsor, ON

Sympatico changed my Unlimited plan to 65 Gig 0ne

Without my knowledge my Sympatico unlimited service was changed to 65 Gig/mth plan. 3 days ago I got a warning e-mail that I am reaching my download limit of 65 Gig. I went to Bell site and noticed that change was made on June 8 2012. Called Bell and asked who did this change, they just told me we will call you back as soon as we find out what happened. I am being charged $2.5/Gig right now. Any suggestions will be appreciated.

despe666

join:2009-06-20
Montreal, QC
Once you're switched out of your grandfathered plan, whatever the reason, I have never heard of anyone getting put back on it.

Switch to a IISP. There's no reason for you to be paying 80$ for unlimited 5 mbps.


ChuckcZar

@teksavvy.com
reply to magg123
I believe it's 25 gigabytes per month. With 5 dollars insurance it would be 50 gigabytes a month. Who told you 65 gigabytes per month?


vitesse

join:2002-12-17
Saint-Jean-Sur-Richelieu, QC
reply to magg123
Switch to teksavvy, You get 6mbps unlimited for 45$ per month or if 300gb is enough it's only 34.95.Teksavvy charge only 0.50$ per GB BTW


Thane_Bitter
Inquire within
Premium
join:2005-01-20
Reviews:
·Bell Sympatico
reply to magg123
said by magg123:

they just told me we will call you back as soon as we find out what happened.

If/when they don't call you back, try posting over in the Bell Direct forum for help:
»Bell Canada Direct

Unfortunately you are not alone, many others have been switched without their consent and offered little to no explanation. Good luck.

sssscary

join:2007-10-23
Brockville, ON

1 recommendation

I just cancelled my unlimited grandfathered plan and switched to Start Communications cable. Couldn't be happier. Faster, cheaper and although not unlimited, 300gigs a month I can live with.

decx
Premium
join:2002-06-07
Vancouver, BC
reply to magg123
At slightly over $80/months users should definitely consider switching to one of the independents. With the independents you can get faster internet than the grandfathered HSE/Ultra package even with unlimited usage for less. Even the 25/7 DSL tier at unlimited would only cost only a few dollars more.


DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
kudos:2
said by decx:

With the independents you can get faster internet than the grandfathered HSE/Ultra package even with unlimited usage for less.

Not true. For many, the 5/800 tier is the only one available, Bell or not.
--
Need-based health care not greed-based health care.

decx
Premium
join:2002-06-07
Vancouver, BC
reply to magg123
Even if the OP can't get anything higher than DSL6 he would still be able to get unlimited at a lower price than Bell. So it still applies.

HeadSpinning
MNSi Internet

join:2005-05-29
Windsor, ON
kudos:5

1 recommendation

reply to magg123
{shameless plug}If you're in Windsor and served from a Host, you can get the MNSi bundle for $59.95 including home phone and unlimited Internet.{/shameless plug}
--
MNSi Internet - »www.mnsi.net


xsbell

join:2008-12-22
Canada
kudos:8
Reviews:
·Primus Telecommu..
said by HeadSpinning:

{shameless plug}If you're in Windsor and served from a Host, you can get the MNSi bundle for $59.95 including home phone and unlimited Internet.{/shameless plug}

Would that also be a 15-16Mbps ADSL2+ profile if you're served from a Host(CO)?

I'd get that in a heartbeat if I was in Windsor!

decx
Premium
join:2002-06-07
Vancouver, BC
At that price it's definitely the old 6Mb ADSL profile.

HeadSpinning
MNSi Internet

join:2005-05-29
Windsor, ON
kudos:5
said by decx:

At that price it's definitely the old 6Mb ADSL profile.

Actually, it's a 7040/1024 ADSL2+ profile. From the stats I'm seeing though, a 15 Mbps profile isn't out of the question for a significant percentage of customers, so that may be coming in the future.

We recently removed all our ADSL1 line cards and ATM uplink cards from our DSLAMS and replaced them with ADSL2+/GigE uplinks, and direct GigE feeds from each CO to our main switching centre, so our aggregation network is ready and able to support increased speeds.
--
MNSi Internet - »www.mnsi.net

decx
Premium
join:2002-06-07
Vancouver, BC
said by HeadSpinning:

said by decx:

At that price it's definitely the old 6Mb ADSL profile.

Actually, it's a 7040/1024 ADSL2+ profile. From the stats I'm seeing though, a 15 Mbps profile isn't out of the question for a significant percentage of customers, so that may be coming in the future.

If that does happen it would no doubt be an excellent deal.

magg123

join:2003-12-31
Windsor, ON
reply to magg123
Thanks for all replies. I did cancelled Sympatico service and switch to Distributel starting July 11. Got modem after 2 days of ordering the service. That's what they offer:
Truly unlimited downloads
Download speed up to 18 Mbps, upload speed of up to 512 Kbps
No term contract
Up to 5 email accounts
25 MB of hosting space for a personal web page
for $43.95, modem is FREE

PS. BELL Sympatico called me twice, but I am already done with them. Told them at the end not to bother to call me beck with anything I am done with this crap

despe666

join:2009-06-20
Montreal, QC
I'm just curious, did they offer to give you your unlimited back?

magg123

join:2003-12-31
Windsor, ON
No, I spoke with 3 different people and all of them said it is not possible to came back to unlimited account because they do not offer such a service anymore.
After first angry reaction I realized that they actually helped me to make a decision to switch. They called me twice, I didn't called back. I am done with Sympatico

ayeros

join:2011-06-13
Trois-Rivieres, QC
reply to magg123
Just a side note and sorry for my bad english. i worked at sympatico internet service as tech support and yes it is right they are unable to put old plan back simply because they have been removed from the system and we cant just use it anymore.

dan mackay

join:2008-10-11
Barrie, ON
reply to magg123
think of it this way, you could have got switched to the 15 gig plan


ZereoX

@bell.ca
Sorry to hijack this thread, but my question is fitting. Should changed from my Sympatico Grandfather plan and if so to Unlimited Cable Internet 15 (Distributel) or TekSavvy Extreme Cable 15? My real concern is if they are True unlimited or are Throttled/Timed as their both 15$ cheaper (80$ GF plan) and have 3 times the download speed as well as better upload.


ChuckcZar

@teksavvy.com
reply to ayeros
I used to answer the telephones but for me it was more like volunteer work even though i got paid. I just did it on the side to help the common person while i worked as an I.T. specialist.


chaos1105

join:2004-01-18
kudos:1
reply to ZereoX
said by ZereoX :

Sorry to hijack this thread, but my question is fitting. Should changed from my Sympatico Grandfather plan and if so to Unlimited Cable Internet 15 (Distributel) or TekSavvy Extreme Cable 15? My real concern is if they are True unlimited or are Throttled/Timed as their both 15$ cheaper (80$ GF plan) and have 3 times the download speed as well as better upload.

Truly unlimited with no throttling...hard to imagine, I know. Not everyone is like Rogers or Bell.


ZereoX

@bell.ca
Thanks. I guess I will be switching then.


RMerlin

join:2009-10-09
Montreal, QC
reply to ZereoX
said by ZereoX :

Sorry to hijack this thread, but my question is fitting. Should changed from my Sympatico Grandfather plan and if so to Unlimited Cable Internet 15 (Distributel) or TekSavvy Extreme Cable 15? My real concern is if they are True unlimited or are Throttled/Timed as their both 15$ cheaper (80$ GF plan) and have 3 times the download speed as well as better upload.

Unlimited is truly unlimited in this case (unless of course you download 3 TB per month, causing general service issues for all their other customers, in which case they might contact you to discuss the situation). No throttling either.


ZereoX

@bell.ca
Just got a Bell and Distributel pamphlet, and Distributel wins hands down. I should hopefully be switching in a few days. Will report back on the service and how much faster my Internet will be. As for the 3TB, I DL about a 1/6 of that a month (avid TV Show watcher).


magg123

join:2003-12-31
Windsor, ON
reply to magg123
I switched to Distributel, what a great service. Free modem after 2 days, day before line was active. Speed 1600 kB/sec/1000 kB/sec for $47 !!!!!!!!!!!!!!!!!!!!!!!!!!!

W180

join:2011-03-08
reply to ayeros
said by ayeros:

Just a side note and sorry for my bad english. i worked at sympatico internet service as tech support and yes it is right they are unable to put old plan back simply because they have been removed from the system and we cant just use it anymore.

Were you working for IQT?