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workablob

join:2004-06-09
Houston, TX
kudos:1
Reviews:
·Comcast

(Praise, Mostly) Seagate Barracuda RMA

About mid My my lmost year old 2 TB Barracuda drive began to get flaky. It started getting bad sectors at an alarming rate until chkdsk /r could not fix it.

I'm under warranty until Sept. 2013.

I called their support line which is really awesome.

I paid the Advanced RMA fee of 10 bux so I didn't have to wait until they received my bad drive before shipping the replacement.

I got it less than 2 days later.

That drive experienced the same issue.

Lather rinse repeat.

They waived the advanced RMA fee and got me another drive in less than 2 days.

That one held up from Jun 15 until this weekend when it began clicking and failed to be detected in Windows on multiple PCs with multiple USB enclosures.

I called back today and the nice gentleman Neal C. found me a brand new drive (no refurb this time) and again waived the advanced RMA fee.

We'll see how it goes from here.

Their support I praise but those darn refurbed drives seem to be useless.

Dave


signmeuptoo
Thank you Yankees
Premium
join:2001-11-22
NanoParticle
kudos:4

Out of curiosity, what power supply is in this system?


bbear2
Premium
join:2003-10-06
94045
kudos:3

reply to workablob
Please let us know how it goes with the brand new drive.



workablob

join:2004-06-09
Houston, TX
kudos:1

reply to signmeuptoo
I was using it in 3 different external enclosures.
12V output.

Dave



Jan Janowski

join:2000-06-18
Skokie, IL

reply to workablob
I've had good results with Seagate Support...
They've changed their stance on firmware, too.... 10 years ago they wouldn't let you update firmware on a drive... Now, They do...
Yes... I think that is good....
--
Looking for 1939 Indian Motocycle



JJJohnson

join:2001-08-25
Fort Collins, CO

reply to workablob
Many (all) Seagate Barracuda drives that you buy today have only a one year warranty. I bought a drive two weeks ago (mid-June) and checked Seagate's warranty page. The warranty expires March 28, 2013. Less than 10 months.

F*** that. I wouldn't touch another one with a 10 foot pole.



workablob

join:2004-06-09
Houston, TX
kudos:1
Reviews:
·Comcast

reply to workablob
I think I can blame my Element External USB Enclosure.

I torres an old 200GB drive in it and it worked for a while.

I then took the new identical Element enclosure and slapped a spare 80GB sata in it and tried to get both going on a Dell GX260.

Only the 80GB was detected.

I removed the 80 and after a few replugs and power cycles on the old Element the 200 was detected but not the 80.

A few more replugs and power cycles and the 200 would not be detected in any PC.

Then it began clicking.

Dave


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