HankSearching for a new FrontierPremium
reply to DogAteMyDSL
Re: [DSL] Dropping Modem rental Check with Frontier, but it is my opinion that if you were previously using their equipment you are stuck with the rental fee.
Thanks Hank, it is worse than that. The $6.99/month is mandatory even if you don't use their modem. They have renamed the charge to "Hotspot" and say it is to also cover tech support.
I am wondering how I need tech support if I don't even have their modem here.
It sucks, but it probably earned some hot-shot young MBA a fat Christmas bonus.
I started a similar thread a few years ago. A few people here claimed they were able to have the modem rental fee removed from their monthly statement; I was never able to do so (and that was aside from any technical problems associated with using my own modem).
With Frontier, I guess what you have to do is assume that you will have to pay all of the cheesy (or should I say sleazy?) fees and surcharges and compare the total cost against alternative ISPs.
Thanks Pat, but out here in the boonies, there is only one supplier other than satellite and that is almost a hundred bucks a month.
When my options are limited to $65 a month or $100 a month, it's not really called "choice."
When I originally signed up with Frontier about five or so years back, using your own modem was an option (actually in their promotional material) and I just assumed that was still going to be the case. Ahhh, the wonders of progress.
said by DogAteMyDSL:So did you use your own modem at that time? I signed up seven years ago and was given a free modem (without the fee).
When I originally signed up with Frontier about five or so years back, using your own modem was an option (actually in their promotional material) and I just assumed that was still going to be the case.
To get the fee removed, I think you have to be an older customer who was issued a free modem way back when they weren't charging a rental fee to begin with.
Also, it doesn't hurt if a Customer Service rep makes unauthorized changes to your account without your permission resulting in being charged the fee, which -- in my case, I had never paid in seven years as a customer.
However, if you left Frontier after those five years and came back, you will have to pay the fee no matter what -- even if you buy the same modem yourself.
WTPawn, no I used their modem at the time as there was no rental fee and that's why I went with it. The tech guy I spoke with was in Kingman and he assured me he would help me set up my own modem if I wanted, but since it was free, I didn't bother getting one.
I can't remember when I started using their DSL, (I guess about five years) but had been a dial up customer prior to that since moving here in 2003. About a year after I started with DSL they added $3.99 for modem rental. At that time DSL modems were around $160 so I figured that at 4-bucks a month it was a reasonable deal to stay with their modem as it would take 3-1/2 years to cut-out my own modem.
Now that it is up to 7-bucks and modems are $28, or in my case, free from a friend, it makes sense to use my own, but not if I also have to pay for theirs too.