 HankSearching for a new FrontierPremium
join:2002-05-21
Burlington, WV
kudos:1 | reply to DogAteMyDSL
Re: [DSL] Dropping Modem rental Check with Frontier, but it is my opinion that if you were previously using their equipment you are stuck with the rental fee. |
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| Thanks Hank, it is worse than that. The $6.99/month is mandatory even if you don't use their modem. They have renamed the charge to "Hotspot" and say it is to also cover tech support.
I am wondering how I need tech support if I don't even have their modem here.
It sucks, but it probably earned some hot-shot young MBA a fat Christmas bonus.
Harry |
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Pat_P
join:2010-03-31
Rochester, NY | I started a similar thread a few years ago. A few people here claimed they were able to have the modem rental fee removed from their monthly statement; I was never able to do so (and that was aside from any technical problems associated with using my own modem).
With Frontier, I guess what you have to do is assume that you will have to pay all of the cheesy (or should I say sleazy?) fees and surcharges and compare the total cost against alternative ISPs. |
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| Thanks Pat, but out here in the boonies, there is only one supplier other than satellite and that is almost a hundred bucks a month.
When my options are limited to $65 a month or $100 a month, it's not really called "choice."
When I originally signed up with Frontier about five or so years back, using your own modem was an option (actually in their promotional material) and I just assumed that was still going to be the case. Ahhh, the wonders of progress. 
Harry |
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| said by DogAteMyDSL:When I originally signed up with Frontier about five or so years back, using your own modem was an option (actually in their promotional material) and I just assumed that was still going to be the case. So did you use your own modem at that time? I signed up seven years ago and was given a free modem (without the fee).
To get the fee removed, I think you have to be an older customer who was issued a free modem way back when they weren't charging a rental fee to begin with.
Also, it doesn't hurt if a Customer Service rep makes unauthorized changes to your account without your permission resulting in being charged the fee, which -- in my case, I had never paid in seven years as a customer.
However, if you left Frontier after those five years and came back, you will have to pay the fee no matter what -- even if you buy the same modem yourself. |
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| WTPawn, no I used their modem at the time as there was no rental fee and that's why I went with it. The tech guy I spoke with was in Kingman and he assured me he would help me set up my own modem if I wanted, but since it was free, I didn't bother getting one.
I can't remember when I started using their DSL, (I guess about five years) but had been a dial up customer prior to that since moving here in 2003. About a year after I started with DSL they added $3.99 for modem rental. At that time DSL modems were around $160 so I figured that at 4-bucks a month it was a reasonable deal to stay with their modem as it would take 3-1/2 years to cut-out my own modem.
Now that it is up to 7-bucks and modems are $28, or in my case, free from a friend, it makes sense to use my own, but not if I also have to pay for theirs too. |
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