dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
3
share rss forum feed

Pat_P

join:2010-03-31
Rochester, NY
reply to DogAteMyDSL

Re: [DSL] Dropping Modem rental

I started a similar thread a few years ago. A few people here claimed they were able to have the modem rental fee removed from their monthly statement; I was never able to do so (and that was aside from any technical problems associated with using my own modem).

With Frontier, I guess what you have to do is assume that you will have to pay all of the cheesy (or should I say sleazy?) fees and surcharges and compare the total cost against alternative ISPs.


DogAteMyDSL

join:2012-07-05

Thanks Pat, but out here in the boonies, there is only one supplier other than satellite and that is almost a hundred bucks a month.

When my options are limited to $65 a month or $100 a month, it's not really called "choice."

When I originally signed up with Frontier about five or so years back, using your own modem was an option (actually in their promotional material) and I just assumed that was still going to be the case. Ahhh, the wonders of progress.

Harry


whenthepawn

join:2012-06-22
Martin, TN

said by DogAteMyDSL:

When I originally signed up with Frontier about five or so years back, using your own modem was an option (actually in their promotional material) and I just assumed that was still going to be the case.

So did you use your own modem at that time? I signed up seven years ago and was given a free modem (without the fee).

To get the fee removed, I think you have to be an older customer who was issued a free modem way back when they weren't charging a rental fee to begin with.

Also, it doesn't hurt if a Customer Service rep makes unauthorized changes to your account without your permission resulting in being charged the fee, which -- in my case, I had never paid in seven years as a customer.

However, if you left Frontier after those five years and came back, you will have to pay the fee no matter what -- even if you buy the same modem yourself.

DogAteMyDSL

join:2012-07-05

WTPawn, no I used their modem at the time as there was no rental fee and that's why I went with it. The tech guy I spoke with was in Kingman and he assured me he would help me set up my own modem if I wanted, but since it was free, I didn't bother getting one.

I can't remember when I started using their DSL, (I guess about five years) but had been a dial up customer prior to that since moving here in 2003. About a year after I started with DSL they added $3.99 for modem rental. At that time DSL modems were around $160 so I figured that at 4-bucks a month it was a reasonable deal to stay with their modem as it would take 3-1/2 years to cut-out my own modem.

Now that it is up to 7-bucks and modems are $28, or in my case, free from a friend, it makes sense to use my own, but not if I also have to pay for theirs too.