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DelmarPip
Premium
join:2011-10-15
Brownsville, TX

[TWC] cable box stuck at E-13 what does that mean ?

is it broke can i take it in an get a brand new one made in 2012 ?


Jabbu
Premium
join:2002-03-06

1 edit
Reboot it by removing power for 30 seconds. Do you have other boxes or TVs?

E-13 is usually low signal or could be a bad box.


rv65
Premium
join:2008-08-02
USA!!!!
kudos:1
Reboot and call Time Warner to reprovision the box.


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
said by rv65:

Reboot and call Time Warner to reprovision the box.

E13 has nothing to do with re-provisioning, its as already stated normally a signal issue.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson


DelmarPip
Premium
join:2011-10-15
Brownsville, TX
reply to DelmarPip
if i call right now to twc 1 800 number is it open to have them fix the box ? or is it closed cuz its sunday and night

the box still says unathorized for service


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
You should be able to get support by calling in.

Hob


DelmarPip
Premium
join:2011-10-15
Brownsville, TX
reply to DelmarPip
does anyone know if twc is have problems it seems the cable boxes are not authorized for service again twc is all messed up it happend lastnight after some wierd update was happening

Satch

join:2009-11-25
said by DelmarPip:

does anyone know if twc is have problems it seems the cable boxes are not authorized for service again twc is all messed up it happend lastnight after some wierd update was happening

If there are issues since last night, reboot your box. If that doesn't work, call and they will do an activation over the phone. I had a reboot last night at about 3am. No change, still on ODN 5.0.07 here in Wisconsin.

Satch


DelmarPip
Premium
join:2011-10-15
Brownsville, TX
i called they couldnt fix the boxes they said the update or whatever it was damaged them

ssault

join:2007-01-21
Portland, ME
reply to DelmarPip
»www.tivo.com/

They can help fix it


Jabbu
Premium
join:2002-03-06
tivo is garbage.