US Telco Support > Verizon > Verizon Fiber Optics > speednet grade of F

speednet grade of F

What router are you using? Is it the Verizon supplied Actiontec MI424WR? If so, what revision is it?

reply to Mar9tin
•What tier are you on?
•Are you testing wired or wireless?
•Do you get full speed the rest of the time?
•When this happens, what speeds do you get on VZ's test site?
--
There are 10 kinds of people in the world; those who understand binary and those who don't.

Further:

What site?

Without more information folks can neither confirm or deny your complaint.

reply to Mar9tin
The problem persists. The router has nothing to do with it altho it is an old D-link 624. I was getting 10Mbps before Sunday's storms in the the DC area and now it's between 1 and 1.5Mbps. I foolishly contacted a Verizon no-nothing, in India apparently, who asked me to reset my router, which of course lost all my settings, my connection and him. But good riddance. What galls me is that this is obviously a network problem, and Verizon doesn't have the balls to just admit and ask for patience. They are on a par with Pepco.

reply to danclan
Speednet.net, but I got the same result here.

I wouldn't touch one of Verizon's tests with a ten-foot pole. I've used Verizon since about 2002 abd FIOS since 3005. Posted here years ago, I think before they required log-ins, at least I couldn't find the user:pass and had to sign up again just to look at the forum. I saw something about slow speeds somewhere on this site yesterday, but couldn't find it again and still can't.

so you are still not providing us with any information regarding details to assist. Without such details and without using tools that have been recommended we really cant help you.

There is nothing wrong with verizons speed test.

We still dont know where you are trying to get to

We dont know what service you are supposed to be getting

You do appear to be running on very old equipment, nothing wrong with it but its just old.

reply to Mar9tin
FiOS support does not go to India, at least at this time.

Perform a traceroute to dslreports.com and post the results.

Also, use »my.verizon.com/micro/speedtest/broadband/ and click the red button for the classic speed test. It includes a link for connection details that will be helpful in diagnosing.

If you're ordinarily getting 10Mbps with a D-link 624, you're either on an old legacy plan, or you're limited by hardware/software on premises. Then a storm rolls through and you get worse.

Understandable, but details are needed, including what you're supposed to get. We had a legacy 10/2 plan at one location until we upgraded to business account 25/25 in January.

reply to Mar9tin
If you do have FiOS, I would say Verizon owes you a new router. The DI-624 is old, and even on my 20/5 connection it would choke. I would say they owe you an updated Actiontec router. If that does not solve your issues, then perhaps a tech needs to come and check your ONT or run more test.

Oh yes let me mention I am not 20/5 anymore. I am running Quantum 75/35, and get about 84/39. I have had about every bundled speed since 2005, and always A+. Oh I skipped the 5Mbps speed at launch, and went straight 15/2, 20/5, 25/25, 35/35, and now 75/35. Fios rules.

Make them send you a new router. My DI-624 was upgraded when TV was added. Now if you were a convert from DSL, they may have given you an older router if you don't have FiOS TV. Some of the very first TV installs may have used the 624 with and adapter for the TV connection. Bottom line you should get a new router, regardless.

Montgomery County Maryland

Edit for spelling.

reply to Mar9tin
You missed the 30/5 and 50/20
Those are the two I had over the last five years before getting the 35/35 tier when it came out. I'm still flip flopping about pulling the trigger on 75/35. If the upload speed was higher I would switch in a heartbeat.

reply to Mar9tin
its probably an issue with the verizon routers in your region(the actual routers for internet traffic, not your household routers), i was having issues earlier this year, an finally pinpointed specific regional IPs which belonged to Fios, that were causing it using tracerts, they fixed it about a week later.

you can also try running a test on Pingtest.net to all the servers in your area, not just the "recommended" ones and see if only certain ones give really bad results.

if you have a server close to you that has great results and another right next to it giving you the bad grade, they're probably going thru a bad router.

your Pingtest should be 1-2MS of ping delay and less than 5 jitter. dont worry about packetloss if you have manual security restrictions setup, the Jitter and Ping Delay are all you need.

also streaming data shouldn't effect your scores, i can run the test while streaming 3-4 games on MLB.tv, running Youtube ect... the scores are the same.

reply to Mar9tin
This is the wonderful connection quality I have been experiencing for the past week or so:

C:\Windows\system32>tracert speedtest.verizon.net

Tracing route to speedtest.verizon.net [206.46.241.4]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 4 ms 4 ms 4 ms L100.NYCMNY-VFTTP-135.verizon-gni.net [98.116.10
0.1]
3 7 ms 7 ms 6 ms G0-13-3-5.NYCMNY-LCR-22.verizon-gni.net [130.81.
182.182]
4 7 ms 6 ms * so-3-1-0-0.NY5030-BB-RTR1.verizon-gni.net [130.8
1.151.234]
5 107 ms 93 ms 54 ms so-4-0-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81
.17.41]
6 54 ms 54 ms 54 ms so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [130.
81.20.157]
7 144 ms 251 ms 217 ms po1.ctn-border1.vzlink.com [206.46.225.85]
8 57 ms 56 ms 56 ms 206.46.225.210
9 55 ms 56 ms 56 ms 206.46.241.4

Trace complete.

So far it has yielded me with a "Is this happening on all your computers?"

Why are you using a Dallas speedtest server, when you are in New York? Use a closer server.
--
There are 10 kinds of people in the world; those who understand binary and those who don't.

reply to SL83

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     4 ms     4 ms     4 ms  L100.NYCMNY-VFTTP-135.verizon-gni.net [98.116.10
0.1]
  3     7 ms     7 ms     6 ms  G0-13-3-5.NYCMNY-LCR-22.verizon-gni.net [130.81.
182.182]
  4     7 ms     6 ms     *     so-3-1-0-0.NY5030-BB-RTR1.verizon-gni.net [130.8
1.151.234]
  5   107 ms    93 ms    54 ms  so-4-0-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81
.17.41]
  6    54 ms    54 ms    54 ms  so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [130.
81.20.157]
  7   144 ms   251 ms   217 ms  po1.ctn-border1.vzlink.com [206.46.225.85]
  8    57 ms    56 ms    56 ms  206.46.225.210
  9    55 ms    56 ms    56 ms  206.46.241.4
 

reply to SL83

reply to More Fiber
Yeah my bad - I posted the wrong results. I've had spikes over 130ms to my gateway and packetloss to my gateway.

That's what happens when you're up too late several nights in a row:

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 71 ms 74 ms 74 ms L100.NYCMNY-VFTTP-135.verizon-gni.net [98.116.10
0.1]
3 61 ms 54 ms 59 ms G0-10-5-0.NYCMNY-LCR-22.verizon-gni.net [130.81.
129.76]
4 106 ms 67 ms 66 ms so-3-1-0-0.NY5030-BB-RTR1.verizon-gni.net [130.8
1.151.234]
5 66 ms 74 ms 69 ms 0.ae5.BR3.NYC4.ALTER.NET [152.63.16.9]
6

reply to Mar9tin
One kinda long ping test to my gateway (sorry for the length)

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