dslreports logo
    All Forums Hot Topics Gallery
spc
Search Topic:
uniqs
17
share rss forum feed


tshirt
Premium
join:2004-07-11
Snohomish, WA
kudos:5
Reviews:
·Comcast

2 edits
reply to maartena

Re: This is BULL.

said by maartena:

No. We need a METER, and one that actually WORKS.

That would be nice. That would be smart. That is not a legal necessity, at this time. They are choosing to put the onus on you to track your own usage and to provide your own PROOF should you protest their accounting.

I'm not defending their action, I'm saying if you want to build a legal case, and have legal standing to protest their lack of a public meter, YOU need to begin by being exteme accurate in your statements and ascertions. Then find the agency with legal standing to regulate the broadband protion of the service, find out EXACTLY what they would require to bring regultory action on this specifc issue. Then find others will to work towards that goal.


DataRiker
Premium
join:2002-05-19
00000
said by tshirt:

said by maartena:

No. We need a METER, and one that actually WORKS.

That is not a legal necessity, at this time.

Doubtful. Consumer protection laws almost always apply to use charges.

Before these laws generally did not apply as there were no overages, just cancellation of accounts.


myosh

join:2001-05-03
Cupertino, CA
reply to tshirt
said by tshirt:

That would be nice. That would be smart. That is not a legal necessity, at this time. They are choosing to put the onus on you to track your own usage and to provide your own PROOF should you protest their accounting.

Wait, so if a DSL user were to be charged $100 in overages with no functioning meter for the user to monitor his/her usage, it's up to the USER to prove AT&T is wrong? I can picture the following conversation...

User: Why was I charged $100 in overages for my DSL service?
CSR: You went over your cap by 500 GB... at $10 per 50 GB, that's $100 in overages.
User: Wait... what? I didn't use that much internet and there's no way to check my usage.
CSR: I'm sorry sir but our system says you went over. Do you have any proof you didn't go over the cap?
User: No because you're not providing me with a means of monitoring my usage.
CSR: I'm sorry sir but that's not our responsibility.
User: So it's basically my word against yours and I know AT&T is *never* wrong (sarcasm).
CSR: Unless you can prove you didn't go 500 GB over your cap, there's nothing I can do.
User: Well F*&! this... I want to cancel my account!