said by Hooter:said by JohnPaul40:Important note: If you're on a grandfathered plan all the above still won't get you the higher bandwidth!
That is actually a very important note. One of the main reasons for doing this would be to get the higher bandwidth and the higher speeds. Do you at least get the higher speeds?
I was on a grandfathered Express account, and after several minutes of pushing I finally got to speak to a manager who completely agreed with my request (ie I now have a D3 modem and I should get the 80 GB/mo transfer), so the only thing he could do was to bump me to an Extreme account at no extra charge (but for one year only) while maintain my grandfathered cable/TV bundle. So, I now have 95 GB/month... but I'm confused about the speed as I'm still getting 18 Mpbs down, but I'm getting about 800 Kpbs up. These three figures don't add up to an Extreme account. Nevertheless, I am getting what I orginally wanted (at least 80 GB/month transfer), so I'm happy.