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JohnPaul

join:2011-04-18
North York, ON
reply to Hooter

Re: [Express] Cisco DPC3008 does work on Rogers!

said by Hooter:

said by JohnPaul:

Important note: If you're on a grandfathered plan all the above still won't get you the higher bandwidth!

That is actually a very important note. One of the main reasons for doing this would be to get the higher bandwidth and the higher speeds. Do you at least get the higher speeds?

I was on a grandfathered Express account, and after several minutes of pushing I finally got to speak to a manager who completely agreed with my request (ie I now have a D3 modem and I should get the 80 GB/mo transfer), so the only thing he could do was to bump me to an Extreme account at no extra charge (but for one year only) while maintain my grandfathered cable/TV bundle. So, I now have 95 GB/month... but I'm confused about the speed as I'm still getting 18 Mpbs down, but I'm getting about 800 Kpbs up. These three figures don't add up to an Extreme account. Nevertheless, I am getting what I orginally wanted (at least 80 GB/month transfer), so I'm happy.


yyzlhr

@rogers.com
said by JohnPaul:

said by Hooter:

said by JohnPaul:

Important note: If you're on a grandfathered plan all the above still won't get you the higher bandwidth!

That is actually a very important note. One of the main reasons for doing this would be to get the higher bandwidth and the higher speeds. Do you at least get the higher speeds?

I was on a grandfathered Express account, and after several minutes of pushing I finally got to speak to a manager who completely agreed with my request (ie I now have a D3 modem and I should get the 80 GB/mo transfer), so the only thing he could do was to bump me to an Extreme account at no extra charge (but for one year only) while maintain my grandfathered cable/TV bundle. So, I now have 95 GB/month... but I'm confused about the speed as I'm still getting 18 Mpbs down, but I'm getting about 800 Kpbs up. These three figures don't add up to an Extreme account. Nevertheless, I am getting what I orginally wanted (at least 80 GB/month transfer), so I'm happy.

They put you on the grandfathered extreme which works with D2 modems. They probably provisioned your modem as a D2 modem hence why they couldn't give you Express with 80gb.

Hooter

join:2009-08-17
Scarborough, ON
said by yyzlhr :

They put you on the grandfathered extreme which works with D2 modems. They probably provisioned your modem as a D2 modem hence why they couldn't give you Express with 80gb.

That is what it looks like to me as well. I know JohnPaul is happy now that he has a higher speed and bandwidth allowance, but what is the point of paying for a new stand alone D3 modem and going through the hoops with Rogers to get it provisioned, only to have it set up as a D2 modem with a grandfathered plan? Something does not sound right here!

JohnPaul

join:2011-04-18
North York, ON

That is what it looks like to me as well. I know JohnPaul is happy now that he has a higher speed and bandwidth allowance, but what is the point of paying for a new stand alone D3 modem and going through the hoops with Rogers to get it provisioned, only to have it set up as a D2 modem with a grandfathered plan? Something does not sound right here!

You're right...big headache and I'm not sure I'm much futher ahead. The Rogers guy was very sneaky: to satisfy my request for a higher monthly transfer cap, he moved me from Express to Extreme at no extra charge for one year. I was a happy customer. I later found out that he locked me into a one year agreement, without my consent!! I am about to call back Rogers and have that reversed.

JohnPaul

join:2011-04-18
North York, ON
said by JohnPaul:

That is what it looks like to me as well. I know JohnPaul is happy now that he has a higher speed and bandwidth allowance, but what is the point of paying for a new stand alone D3 modem and going through the hoops with Rogers to get it provisioned, only to have it set up as a D2 modem with a grandfathered plan? Something does not sound right here!

You're right...big headache and I'm not sure I'm much futher ahead. The Rogers guy was very sneaky: to satisfy my request for a higher monthly transfer cap, he moved me from Express to Extreme at no extra charge for one year. I was a happy customer. I later found out that he locked me into a one year agreement, without my consent!! I am about to call back Rogers and have that reversed.

I got Rogers to reverse the one year agreement, but it took about 50 minutes on the phone. They said they will waive the $250 early cancellation fee. Except now I'm back where I started, which is the Express grandfathered plan, with 60 GB/mo transfer, even though I have a D3 modem. This has been a tremendous waste of time and I am quite displeased with Rogers.

Hooter

join:2009-08-17
Scarborough, ON
I really sympathise with you JohnPaul. You went to a lot of trouble and with Rogers, it was all for nought. This is what Rogers has become. It is all about them having control and why be concerned about the customer, because after all, we have no competition so we can do whatever we want to and the customer be damned! They want customers to buy or rent their crappy modems but I for one will be looking at the alternatives in the fall when my contract is up.