O Canada! > Canadian > Rogers > [Express] Cisco DPC3008 does work on Rogers!

Steps to get DPC3008 activated on Rogers:
1) buy the modem, but don't open it. In case things don't work out you'll be able to return it without a re-stocking fee.
2) find the SN and MAC address on the outside of the box
3) call Rogers Retail Fulfillment at 1-877-236-7208
4) tell them the modem name, SN, MAC address. It's ok to tell them you bought it at a computer store.
5) Rogers will try to activate it and they'll tell it you it won't work.
6) Tell them to enter the MAC address in both the SN field and the MAC address field in their system.
7) the modem should now register and Rogers will tell you it's all done.
8) open the box, hook up your modem and give it a few mintues to connect to the network.

I found the above instructions buried in some other message somewhere on the internet. I did not figure this out on my own and neither did the Rogers guy.

Important note: If you're on a grandfathered plan all the above still won't get you the higher bandwidth!

Paul.

This is what you need to do from your end. From the office side end, there is one crucial step. You need them to add your modem to the system as a different modem. If you were to call the office, and find out what model you have, it wouldn't say cisco dpc3008, they would tell you some other model number, like the cisco 3825. Because the 3008 isn't authorized for use with rogers (at least not yet afaik).

it basically means what we were suspecting all along. They've provisioned your modem as a D2 modem, hence why they were not able to put you on the Express tier with 80GB of usage.