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This is a sub-selection from [ALL] Ask a Shaw Rep


squag

@rr.com
reply to ShawSean

Re: [ALL] Ask ShawSean

I have a friend who runs Shaw in Edmonton, their internet has been giving them major issues.

From horrible ping when gaming, to yesterday when they lost connection completely literally every 5 minutes.

Is this a wider spread issue? if not, what actions can be taken? she has tried calling support and they just gave her the "unplug and replug your modem" basically.

Doonz

join:2010-11-27
Beaumont, AB
said by squag :

I have a friend who runs Shaw in Edmonton, their internet has been giving them major issues.

From horrible ping when gaming, to yesterday when they lost connection completely literally every 5 minutes.

Is this a wider spread issue? if not, what actions can be taken? she has tried calling support and they just gave her the "unplug and replug your modem" basically.

Please provide data from when there system is going from pc -> wireless -> router -> modem
pc -> wired -> router -> modem
pc -> modem

ravenchilde

join:2011-04-01
kudos:2
reply to squag
said by squag :

I have a friend who runs Shaw in Edmonton, their internet has been giving them major issues.

From horrible ping when gaming, to yesterday when they lost connection completely literally every 5 minutes.

Is this a wider spread issue? if not, what actions can be taken? she has tried calling support and they just gave her the "unplug and replug your modem" basically.

Have your friend register on here and PM ShawSean.


ShawSean

join:2010-07-16
Vernon, BC
kudos:12
reply to squag
@squag - both Doonz and ravenchilde made good suggestions. I'll need some additional information before I can provide you with any better ideas of the cause.

First off - how is his network setup? if he's not directly connected to the modem have him connect that way and retest. First thing we want to do is eliminate the router from the equation and retest.

Cheers.
--
Sean
Shaw Community Manager


pkarlos_76

join:2004-08-24
Edmonton, AB
BROADBAND 50 or higher NO LONGER INCLUDES PERSONAL TV, so is my Broadband 50 +Personal TV for $89.90 now a grandfathered package? Thats what it seems like on the website.... If I get bumped up with the bump up program will I get bumped out of this grandfathered plan? Personally, the website has a $15 difference now between my current plan and the new combo of broadband 50 plan and personal TV package..........?

And having to pay for a modem to own that goes obsolete is just ridiculous when it used to be included in the plan and we can get much better and cheaper wifi routers for around that price. Quite frankly the modem's wifi router is archaic in features and abilities in this day and age, and NOW we have GIGABIT Wifi 802.11ac routers coming out in this last half of the year, is Shaw going to upgrade their modem hardware to new modems with Gigabit wifi? I know the company needs to make money, but this is getting a bit silly with the changes.

P.S. Still not happy with the abilities of the gateway hardware and its software ui configuration. And when do I GET the 5 mb upload promised with the digital switchover in phase 2?

Happiness with Shaw: 1-10 is a 5
Happiness with its customer service: 8
Happiness with you is: 10
This is a sub-selection from [ALL] Ask a Shaw Rep