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carajean206

join:2011-03-02

New Netgear 7550 cant get to gateway need assistance

Ok here is the deal. My old Westell 7550 I had in bridge hooked up to a a Linksys E3000. Frontier finally sent me a new modem because the westell was dropping signal a lot. I got the modem install it I can ping out to URLs and message on skype. I cannot however go anywhere in ANY browser. Nothing else will connect to the internet except skype.

I ran a network diag the windows one and it says there is something from the ISP i need to accept before I can connect to the internet. The other problem is in a browser I cant navigate to the default gateway. It just doesnt connect. At the bottom of any of the browsers I see some thing about proxy settings. I have reset the setting in the browsers just in case that would make a difference. Restart computers also and router did a hard reset.

I have since hooked up the old router and im good to go for now until that disconnects.

I did call frontiers help desk and they were stomped and basically couldnt help with my interesting situation. I have had many modems in the past and for the most part out of the box I can get into the modem right away.

Any help would be appreciated Thanks!


carajean206

join:2011-03-02

Also just in case I didnt mention it when the new router was hooked up my computer went straight the to new modem not through the linksys.



wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1

Can you post the results of a ip config command from a computer connected to the 7550


Aranarth

join:2011-11-04
Stanwood, MI
Reviews:
·Frontier Communi..
·WildBlue
reply to carajean206

Take the linksys out of the equation first.
Be sure all of your settings are correct and you can connect to the internet etc.

Then switch the modem back to bridge mode and put the linksys back in. Get the linksys configured correctly and you should be all set.


gozer
Premium
join:2010-08-09
Rochester, NY

1 edit
reply to carajean206

I'm not sure what is causing the block but b/c skype works it must be connecting by an IP address thats why it and the ping command works something is not configured for your DNS servers.

I would use the DNS feture in your linksys to do this and recomend using one of the public DNS servers not Frontiers.



NOYB
St. John 3.16
Premium
join:2005-12-15
Forest Grove, OR
kudos:1
reply to carajean206


Is the new router perhaps running a captive portal?



NOYB
St. John 3.16
Premium
join:2005-12-15
Forest Grove, OR
kudos:1
reply to gozer


said by gozer:

. . . recomend using one of the public DNS servers not Frontiers.


Really? Why?

gozer
Premium
join:2010-08-09
Rochester, NY

well I have been with Frontier for more than 9 years and during my time with them I have seen them do many bad things and try thier dns servers and then try some others I know theres a difference and no I'm not just basing this on my own as to how say surfing acts but have run long term responce times for Frontiers compared to some of the pub dns servers and well not even including the fact that I can fell the diif I allso see it in actual timings. this has not allways been the case but it is now so use w/e dns you want but atleast try some otheres.



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:23
Reviews:
·Verizon Online DSL
·Frontier Communi..
reply to NOYB

I use Public DNS Servers on any connection I set up. They are always hands down better in performance, reliability, and actually following RFCs. Not to mention, they're typically more up to date to processing specific types of records. Some of them such as OpenDNS also provide some nifty features.



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:2

Agree 100% with Smith6612, always better.



NOYB
St. John 3.16
Premium
join:2005-12-15
Forest Grove, OR
kudos:1
reply to Smith6612

said by Smith6612:

I use Public DNS Servers on any connection I set up. They are always hands down better in performance, reliability, and actually following RFCs. Not to mention, they're typically more up to date to processing specific types of records. Some of them such as OpenDNS also provide some nifty features.

Not better performance here.

Can't remember the last time I had an ISP DNS reliability issue.

Which RFCs is Frontier DNS not following that Google, OpenDNS, or Level3 DNS are?

Which specific types of records are Google, OpenDNS, or Level3 DNS processing that Frontier is not?

OpenDNS also does redirection (DNS helper). Correct? Do they have redirection opt-out (without an account)?

Unless there is some specific must have need, I opt for the typically faster ISP (Frontier) DNS servers. Though since queries are locally cached, a few milliseconds speed diff is not typically much of an impact.

Being closer to the customer, ISPs if they chose to take advantage of it have a performance advantage over 3rd party DNS providers. For as long as I've been with Verizon/Frontier FiOS their DNS servers have always been the fastest for me. And I've never had any significant reliability problem. And they seem to be resolving all the record types I need. As for nifty features, well that's not DNS's role, and they are probably not RFC/standards.

So unless there is some specific capability I must have, there is no reason to use 3rd party DNS servers. I do use the non-helper servers though. And if they didn't provide those I'd almost certainly use a 3rd party that didn't do redirection.

In my opinion people make a DNS mountain out of a mole hill when it comes to ISP vs. 3rd party. I get tired of blanket statements that 3rd party DNS is always better than ISP, it's just not the case, and recommending people switch without a specific reason/need. 3rd party DNS is not the best for everyone in all cases.

My recommendation for Verizion/Frontier customers is to use ISPs DNS unless there is a specific reason 3rd party DNS is needed.


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Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:23
Reviews:
·Verizon Online DSL
·Frontier Communi..

1 recommendation

I mentioned OpenDNS separate as their servers can be set up to either violate RFCs in exchange for features that people might use, or follow RFCs if you disable the appropriate stuff in your account. I don't suggest using them without an account.

Do the Frontier servers (stock, not the "clean" ones you manually have to set anyways) you use perform NXDOMAIN Redirection to a search page? There's an RFC violation right there. OpenDNS doesn't when configured, but Level3's DNS and Google DNS do not do that. You just get an NXDOMAIN back which is how it should be.

Also in my case, lookup times were significantly improved, and to CDNs speeds were also better on both my Frontier and Verizon line. The same can be said with Cable connections in my area. The servers I feed out of at Frontier for DNS are in Rochester, right where my connection heads to but have performance issues at night and they redirect as it is. The servers I picked have consistent performance.

Why I use 3rd party DNS isn't "Just because." My arguments are dry as my argumentation skills are poor but the move isn't without merit. I also cannot think of a time where a combination of Level3 + Google DNS hasn't ever gone down. 4.2.2.1, 4.2.2.2, 4.2.2.3, 4.2.2.4 all point to DNS servers around the world similar to the way OpenDNS Functions. I don't know how 8.8.4.4 and 8.8.8.8 function in this regard but I've remained online when ISP DNS has acted up or gone down.

Also, where's a DNSSEC server on Frontier's network or processing for unusually large records?


Aranarth

join:2011-11-04
Stanwood, MI
Reviews:
·Frontier Communi..
·WildBlue
reply to carajean206

I use opendns primarily for up time.

Like Smith I've never had any issues with third party DNS while my own isp's dns is up, down, or gone sideways... Wildblue's own dns servers seem to be buggy and stop responding under load on occasion so your connection is up and you can ping but cannot get to a website without the right ipaddress. I've also run into several occasions (though not recently) where an isp's dns server (comcast in Lansing, MI, I think) had old or incorrect information.

Another good point is security.
I have run into several occasions where opendns has redirected visitors to known attack sites to a safe page with a warning. This is quite helpful I'm sure you will agree... They will also correct common spelling mistakes so you don't wind up on a porn site.
Using stumble lets you well, stumble on these on occasion.


gregoryshock

join:2012-09-11
reply to Smith6612

I am new to this site, as well I am also new to DSL. For 5 years I had to be on Verizon Wireless, since Verizon refused to open a DSL line to where I live. Finally Frontier bought my area, and now I finally have DSL as an option. Since Verizon Wireless had gone to "limited internet access" I was extra eager to make the switch from Verizon Wireless to Frontier DSL. I joined up with a site called howtogeek.com It was there I learned about openDNS. I checked into it and decided I really liked the features they have to offer. For me it isn't the extra speed or the reliability that I like them. It is for the extra features they offer. At the time I could use openDNS by setting up my individual computer only. One had to set the computer up and then it would work (sorta) openDNS began failing because Verizon Wireless would continually switch something. I gave up and uninstalled openDNS. After I got my new Frontier Netgear Model 7550 I thought I could change it to the openDNS IP. But so far I haven't been able to figure out how. I first contacted Frontier via online chat support, and they said that all I had to do is set up the openDNS in the modem. I got into the modem and started looking around. I couldn't find where I could put in the IP addresses. Next I went to the openDNS forums and asked them. They told me that you can't put those IPs into my modem. Next I went to howtogeek and showed my screen shots there... So far they haven't been able to figure it out either. But someone just gave me an idea how maybe I could do it.



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:23
Reviews:
·Verizon Online DSL
·Frontier Communi..

Log into the modem at »192.168.1.1/ and choose My Connected Home (or My Network) then click on "Network Connections" from the left hand side navigation. From there, choose the edit button for the Broadband Connection (DSL). Under VCs, select the edit button for the option 0/35 which should be the only one enabled besides ATMLBCK (ATM Loopback). From that point, DNS Primary and DNS Secondary are where you fill in OpenDNS's IP addresses.

Save, and possibly reboot the gateway if need be and the Gateway will proxy off your DNS requests to OpenDNS instead of Frontier's offered servers.



Strider7Sfga

@50.42.22.x
reply to gregoryshock

Click for full size
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It's a waste of time trying to get any real help from 1st level tech support by telephone. Ask for a supervisor or have them schedule an in home technician visit if you're not real tech savvy. You're already paying the tab for equipment rental / support, so may as well avail yourself of it. Anyhow, It's pretty simple to set up different DNS servers to replace the Frontier DNS.
Go To: »192.168.254.254/htmlV/welcomeMain.htm to view the Browser based, settings GUI. Easy, 3 click process.
Click where you see the Red Arrow's to change DNS. Remember to right down previous settings before changing anything so you avoid having to resort to a "default settings modem reset."