US Cable Support > Mediacom > Mediacom now charging for bandwidth?

reply to RyanThaDude

Re: Mediacom now charging for bandwidth?

Thanks for the update.

reply to Anonymous
Are you serious??

No jokes here. I'm sure this is done to improve your internet experience.
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I speak for myself, not my employer.

I'll be frank, while I hate caps in general, I'd always rather have a clearly-stated cap rather than the arbitrary "It might be 250 gigs, if we decide to let you know" stuff that we've currently been living under. $10 for 50 gigs is also way more generous than what cell providers are trying to gouge customers for. And I'd rather have an option to go over than be paranoid that I'm going to possibly get kicked off my ISP for repeatedly going over.

The best analogy I can think of is a curfew, as a teenager. Would you rather your parents gave you a time that you always had to be home by, or would they rather they just sort of made it arbitrary and never clearly spelled it out for you, or, if they did have a set time and only randomly punished you for breaking it depending on the circumstances? I'd rather be given a set time and then deal with it than be yanked around.
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You're watching Sports Night on CSC so stick around...

reply to Anonymous

Effective August 1st, new Mediacom Internet customers, and existing customers who choose to move to one of Mediacom’s new service plans, will have monthly usage allowances that vary depending on the level of service they choose. Monthly allowances range from 150 GB per month for our Mediacom Launch service to 999 GB per month for our Mediacom Ultra and Ultra Plus plans. If needed, additional bandwidth can be purchased for any service plan in 50GB blocks at $10 per block.

Our average Internet subscriber currently uses only 31 GB of data per month, so we don’t expect these allowances to have much impact on our customer base.
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MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/

When will the Mediacom Meter go live?
Time to put a bandwidth meter on the ole router and do some comparison

reply to MediacomChad

We have released a meter for internal use, the public facing usage meter should be released soon.

reply to MediacomChad

reply to MediacomChad
will mediacom let people out of contracts early with no ETF over this only seems fair

also yes fuck if where paying for overages till there is a meter thats approved by MO Weights and Measures

reply to bluedyedvd
We’ve implemented the usage allowances to ensure we can deliver on our promise of Always Faster Internet. In reality, only 2% of our users exceed our usage allowances. This 2% can use over 19 times what the average household would use, and this can dramatically impact the service you experience in your home. It could cause us to raise our rates for everyone, just to accommodate the excessive use of a few.
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MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/

the one thing i hate about this is the meters are not monitored by states dept of Weights and Measures
if your going it meter the meter should be inspected yearly
time to ad block EVERY THING
also do the meters know to filter ARP traffic?

reply to elios
This will only take effect for new customers or customer who make account changes after August 1st. If you already were in a contract the data allowances do not apply to you. As this will not affect customers making a change before Aug 1, there will be no need for an ETF to be waived for this.

at lest thats not to bad

the cap on Ultra seems fair but the 20mbit seems low compared any way

also if we renew our contract do we keep our grandfathered rates? ie no overage fees?

reply to MediacomChad
So, if your "excessive users" are the ones who are causing a problem by using 19 times the average of 31gb per month, which by the way comes out to 589gb per month, why not just force those user to move to a package instead of punishing all users? So glad I jumped ship.

Also your always faster claim is not accurate you are not always the fastest player in town, in fact you can't even really compete in an area that has any real competition.
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"User, Noun. The word computer professionals use when they mean Idiot." -- Dave Barry

reply to MediacomChad
Will there be caps on business accounts?

Also, the current subscriber agreement still has the old 250gb cap listed.

reply to MediacomChad
Chad, How long is this going to go on before "current" customers are made to go into this??
(Think AT&T with the Original iPhone plans which were unlimited then capped per month for first new accounts and THEN went to EVERYONE??

If something happens with speeds (or is THIS what you couldn't talk about til now)??? What is the point of having faster speeds if they should come down the road? So we can burn through our cap faster?

Currently we have no plan to add this to current customers. Speeds and data allowances increase with different data tiers. Even with higher download speeds, we are not seeing many go over this allowance as we have watched it. This allows us to increase speeds to better serve customers needs.

This affected residential customers who make internet changes on or after August 1. if you have questions specific to your business service account, please contact your account executive.
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MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/