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Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
reply to Shelby

Re: My new estimated fix time...

Shelby,
Shoot me a PM with your home phone number, I may not be able to speed the process up but I will at least be able to tell you what specifically is going on. I usually can also give you a pretty good idea if everything will be on time, based on what the engineers are doing to correct the situation.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com


Shelby

join:2010-12-22
Wilmore, KY

Aaron I replied with an IM, did you get it?



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

I got a hold of one of the engineers that have worked on your project. Currently they are shooting to have everything resolved by the end of September. Considering the amount of work involved with the job effecting you, and the other jobs being worked on I would believe it would probably be safer to assume end of October or early November. I understand it is not the best news . . .but it is how I see it playing out all factors included.

Aaron
--
We're here to help! wci.broadbandhelp@windstream.com