|reply to jaynick |
Failed Firmware Upgrade Attempts
Why is this happening, and is there anything I can do about it?
EGThe wings of love Premium
Try using the recessed reset button on the rear. It's in a small hole. You can use a pen tip. Depress and hold it in until you see the front panel indicator lights begin to cycle, then release. Now give the modem the time it needs to completely re-sync with the CC system. This worked for me to help pull the firmware update.
Tried using the reset button on the back twice now and the firmware upgrade is still failing.
|reply to posthaste |
In my case, the reason for the failed firmware upgrades was a wrong config file being sent. I have a 5341J, but Comcast was sending a config for a Zoom 5241. ComcastSteve updated the config file and the firmware upgrade succeeded. Thanks, Steve!