dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
8
share rss forum feed

posthaste

join:2001-05-20
Champaign, IL
reply to jaynick

Failed Firmware Upgrade Attempts

Click for full size
Why is this happening, and is there anything I can do about it?


EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:10
Try using the recessed reset button on the rear. It's in a small hole. You can use a pen tip. Depress and hold it in until you see the front panel indicator lights begin to cycle, then release. Now give the modem the time it needs to completely re-sync with the CC system. This worked for me to help pull the firmware update.

posthaste

join:2001-05-20
Champaign, IL
Tried using the reset button on the back twice now and the firmware upgrade is still failing.

Defective modem?

posthaste

join:2001-05-20
Champaign, IL
reply to posthaste
In my case, the reason for the failed firmware upgrades was a wrong config file being sent. I have a 5341J, but Comcast was sending a config for a Zoom 5241. ComcastSteve updated the config file and the firmware upgrade succeeded. Thanks, Steve!